Jump to content
Orchard Post

Help!!! Retrospect goes wrong yet again!!!!

Recommended Posts

It can't be just me... Retrospect never seems to be able to run for more than a few months with our going wrong! Now all previous back ups have disappeared from the media set and all members have unlinked!!! Getting sick and tired of this...

 

post-81208-0-22617800-1413553993_thumb.png

 

 

  • Like 1

Share this post


Link to post
Share on other sites

Have you tried to stop and start the Retrospect engine?

 

You may have corrupt preferences. Try to restore a copy of your config80.dat file from a prior backup. It is in library/application support/Retrospect

Share this post


Link to post
Share on other sites

I have restarted the engine, restarted the there entire machine, restarted the server... Still can't add members back to backup.

 

How do I restore the config80 file? Noticed the catalogue file is empty.

 

Why does it just corrupt for no reason? It it so fragile it's unbelievable.

Share this post


Link to post
Share on other sites

Because the preferences may be damaged, I would start with new preferences to see if the catalog contents show up:

 

1) Stop the Retrospect engine

2) Remove the config80.dat and config80.bak files from library/application support/Retrospect

3) start the Retrospect engine

4) Open Retrospect and enter your license code

5) Go to Media Sets>locate and open the catalog.

 

if the catalog is still empty, you will need to perform a catalog rebuild so you can restore the old config file.

Share this post


Link to post
Share on other sites

Did all that, no catalogue file in media set....

 

So I have to rebuild the set? It says "this is an existing media set. Do you want to replace it "

 

I really don't want to lose all the back ups!

Share this post


Link to post
Share on other sites

So I have to rebuild the set? It says "this is an existing media set. Do you want to replace it "

 

I really don't want to lose all the back ups!

In a rebuild, you are only replacing the media set's catalog. The actual backup data remains on the media until you recycle the media set.

Share this post


Link to post
Share on other sites

I have tried and it doesn't seem to get the data on the back up drives. Is it usual for Retrospect to just stop working? It literally happens every 6 months or so! The support is terrible and why should you pay extra just to get the product to work.

That almost encourages you to make bad software!

Share this post


Link to post
Share on other sites

Retrospect can experience issues when there are underlying hardware connection issues or failures. Please contact our support team (either by web ticket or phone), referencing this forum thread, so that we can help you resolve this issue quickly.

Share this post


Link to post
Share on other sites

I just spent 1,608.00 EUR upgrading from 9 to 11.5

This problem of loosing all script configuration happened to us to many times since version 8.0.

Any info on when this will be addressed?

Share this post


Link to post
Share on other sites

Retrospect 9 for Mac did have issues with scripts, but those were addressed in version 10.

 

@OrchardPost Please contact our support team, referencing this forum thread. When you do, please send the Retrospect log messages from /Applications/Utilities/Console.

Share this post


Link to post
Share on other sites

Thanks Dunagen, but what exactly am contacting support about? I have blanked both drives of data and started again.... Yet again! We don't have time to wait for a reply that never comes! Or to be honest here in the UK you get through to a call centre where they barely speak English! We are looking at other back up options now, as I said it's pretty appalling that the software does't work consistently. By asking your customers to stump up more cash for a version that actually works just isn't good enough!!!

Share this post


Link to post
Share on other sites

I replied to your support guys 2hrs ago, have I not been clear on how pressing an issue this is???? We cannot afford to leave our machines unprotected and this piece of crap software just doesn't work!

Share this post


Link to post
Share on other sites

I have reinstalled it thank you. Still none the wiser why Retrospect can't run for more than a few months. Had no reply from your support since I sent the console and all logs. To be honest by the time anyone bothers getting back to you, I have usually had to take matter in to my own hands! Which usually means completely starting all over again, spending days in limbo risking huge date loss!!!

 

You can't say things like "Oh yeah we know there was an issue with that version, but if you pay more to upgrade to the new version we have fixed it". Upgrade to new version.... Oh wait still doesn't work!!!! And the support is still completely useless, never able to fix the issues that arise.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×