franklinho Posted September 18, 2014 Report Share Posted September 18, 2014 Hi, after updating to newest version my console becomes nearly unresponsive. When watching a server the cpu load becomes 100% doesn´t matter which point is selcted on the left side. It only falls down when i´m deselct the server and console shows the main menu ( add server, contact supp. etc ). Quote Link to comment Share on other sites More sharing options...
Mayoff Posted September 18, 2014 Report Share Posted September 18, 2014 Is the Console showing 100% or the Retrospect Engine? Can you confirm that the engine was also updated to 11.5? Quote Link to comment Share on other sites More sharing options...
franklinho Posted September 19, 2014 Author Report Share Posted September 19, 2014 Both are updated and it is the console, not the engine. The console is up to 100% doesn´t matter if the engine is idle or not. Quote Link to comment Share on other sites More sharing options...
johnmay Posted September 26, 2014 Report Share Posted September 26, 2014 Seeing the same problem here. Initial launch of the console takes forever to sync past backups, etc. Can we downgrade to v11.0 by just reinstalling over 11.5? Any ETA for a fix of 11.5? - John Quote Link to comment Share on other sites More sharing options...
bdunagan Posted September 27, 2014 Report Share Posted September 27, 2014 Sorry about the CPU issues. When you have a chance, could you enable logging on the console? Follow our "Advanced Logging Options" KB article to find Secret Preferences in the Retrospect console, and check "Log Retrospect messages". Then restart the Retrospect console, launch /Applications/Utilities/Console.app to see the messages, wait for the sync to finish, and send us the log from Console.app. That will help us pinpoint what the issue is. Quote Link to comment Share on other sites More sharing options...
johnmay Posted September 27, 2014 Report Share Posted September 27, 2014 I downgraded to 11. Will have to re-upgrade to do this. What's the best way to get the log to you? Note I do have a case open with support - #00032417 - but they haven't asked for this info. Thanks! - John Quote Link to comment Share on other sites More sharing options...
bdunagan Posted September 27, 2014 Report Share Posted September 27, 2014 Ah, I see the ticket. It would be great to see the same log for your environment when running the 11.0 Retrospect console for a baseline to compare against. Attaching it as a zipped text file to the ticket is fine. Quote Link to comment Share on other sites More sharing options...
johnmay Posted September 30, 2014 Report Share Posted September 30, 2014 OK, well, I ran the logging, etc. with 11.0, and it looks like it's actually idling at 50% processor usage. I attached the console log and Activity Monitor screenshot to the ticket. I waited to upgrade/downgrade to 11.5 in case this info already provides enough to go on. Let me know if you need the 11.5 info as well. Quote Link to comment Share on other sites More sharing options...
johnmay Posted November 6, 2014 Report Share Posted November 6, 2014 Does the new 11.5.2.104 update do anything to address this issue? Thanks! Quote Link to comment Share on other sites More sharing options...
franklinho Posted November 6, 2014 Author Report Share Posted November 6, 2014 Not for me... Quote Link to comment Share on other sites More sharing options...
johnmay Posted November 6, 2014 Report Share Posted November 6, 2014 Have you submitted a bug report, info, etc. to Retrospect? I did but haven't heard any results back yet. - John Quote Link to comment Share on other sites More sharing options...
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