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jmedley

Smart Incremental Backup problem

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I'm running Retrospect 10.2 Server on a Mac OS 10.9.4, and backing up about 15 computers. I having a problem with one of the Macs I backup, which is also running OS 10.9.4. I have it set to backup this computer every night at 10 PM. The problem is that Retrospect wants to backup the entire computer everytime. As if all files on the computer have changed somehow. The computer has about 400 GB, so I get 2 backups before I have to create a new media set. I only have this problem with this one Mac. I backup 5 other Macs without any problems. Can someone tell me where to start looking? Thanks!

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So, unchecking "Use attribute modification date when matching" didn't stop Retrospect from doing another complete backup last night. One thing I realized yesterday was that the Mac with the problem is the only Mac I backup that uses Time Machine. The Time Machine backups go to a G-Raid thunderbolt external drive. In fact, I believe this problem may have started about the time he started using the G-Raid thunderbolt external drive. I can't imagine what the difference might be between using it and some other external drive. Thanks for any advice.

 

PS. I did do the update to Retrospect 10.5

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Hi, just wanted to let you know that the problem was corrected. We had had a power failure and when power came back the G-Raid thunderbolt external drive did not come back up. Since I was having problems with backups I had ask the use to make sure his own TimeMachine backups were running. Thats when he found the problem with the G-Raid thunderbolt external drive. He booted it up, TimeMachine started updating and on the next scheduled Retrospect backup, everything ran well. Not sure what TimeMachine/G-Raid thunderbolt external drive had to do with Retrospect, but problem solved.

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For some reason the problem has started again. For a test this time, I have created a folder 2.4 GB in size on the computer and have created a retrospect script to backup that folder every hour. It has backed up twice now and it copied the entire folder again. So now the backup size is 5.1 GB. In trying to diagnose this problem I saw something in the log I tried to look up but couldn't find anything relateing it to Retrospect. The entry in the log is “NetConnMacX::Setup: version too old, 11.0.0.191". Below is a copy of the log for the second backup ...

 

Normal backup using My-Test at 8/18/14 (Activity Thread 2)
    To Backup Set My-Test...
    NetConnMacX::Setup: version too old, 11.0.0.191
    -  8/18/14 9:00:00 AM: Copying Jim's Test on Jim’s Computer
    Using Instant Scan
    8/18/14 9:01:50 AM: Snapshot stored, 1.8 MB
    8/18/14 9:01:52 AM: Comparing Jim's Test on Jim’s Computer
    8/18/14 9:02:24 AM: Execution completed successfully
    Completed: 6180 files, 2.4 GB
    Performance: 4,255.6 MB/minute (3,968 copy, 4,736 compare)
    Duration: 00:02:24 (00:01:14 idle/loading/preparing)

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FYI .. I removed Retrospect Client version 11.0.0 and installed Client version 10.2. That got rid of the message "NetConnMacX::Setup: version too old, 11.0.0.191" and it now seems to be appending instead of trying to backup the entire drive. Thanks

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This problem has suddenly just started for me too :-(

         NetConnMax: :Setup: version too old 0xa34980


Retrospect 9.0.2 (107)
OSX 10.10.5
With this setup has has worked perfectly for months FYI.

RETROSPECT LEEDS Remote Desktop Picture 2 November 2017 at 12.09.13 GMT.png

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