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cannot find existing tape

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My backup process often hangs up, asking me for a tape that is already in the head.
I have to move the tape to an empty space and place it again in the head.
If I choose the option "ignore this tape, start the next one", I get the same problem with the next one!!
Any clue how to solve this?




Retrospect version : 7.7.620 64bits windows server 2008 R2

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