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Scillonian

E-mail Notification Not Working in 8.1

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Following my update to Retrospect 8.1 the e-mail notifications which worked fine in Retrospect 8.0 are no longer working.

 

The following error is also appearing in the logs:

 

'E-mail notification failed: error -597 ( mail server not found)'

 

Reverting the installation back to Retrospect 8.0, without changing any settings, the e-mail notifications start working again. Tested this on a physical machine (Windows 7 Professional 64-bit) and a virtual machine (Windows XP 32-Bit) with the same results.

 

If this helps, on start and exit of Retrospect 8.0 a dialog (see attached picture) briefly appears with progress bar about sending notification e-mail but this dialog does not appear in Retrospect 8.1.

post-45610-0-90159200-1363865805_thumb.jpg

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Please contact Support so that we can investigate your case. Otherwise, please share info about:

- Outgoing mail server

- Whether it requires authentication

Thank you.

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Thanks for your reply.

 

Attached is a screenshot of the e-mail settings that worked in 8.0 but fail in 8.1. If I uninstall 8.1 and reinstall 8.0 without making any changes the settings work again.

 

The 'To' and 'From' addresses are different and the 'From' address and 'User name' are the same.

post-45610-0-70069300-1363907822_thumb.jpg

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Here you have it. More or less same configuration than Scillonian.

 

Also, after the upgrade, all the operations logs say "Error en la notificación por correo electrónico: error -597 ( no se pudo encontrar el servidor de correo)"

 

We also have other program/services running tasks which send reports (with the same email configuration than Retrospect) and they continue working without problems up to now.

post-45690-0-34631600-1364043827_thumb.jpg

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To add a bit more to this I have discovered that even though I have now disabled e-mail notifications the following error is still appearing in the logs.

 

'E-mail notification failed: error -597 ( mail server not found)'

 

I don't know if this directly related or not, but since the installation of 8.1 I have been getting Windows 7 Schannel errors to coincide with Retrospect entries in the Windows Event Log and the above error message in the Retrospect logs. (See attached images.) These were no Schannel errors before the installation of 8.1.

post-45610-0-20108600-1364075179_thumb.jpg

post-45610-0-69235700-1364075197_thumb.jpg

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Just chiming in with a ditto on the exact error messages and dead email service following upgrade to 8.1. Wheras 8.0 worked fine. Have experimented with different outgoing servers to no avail.

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It would appear from some testing that the Schannel errors are related. After removing all the e-mail settings and disabling the service the Schanel errors stopped. However you do need to blank all the fields in the dialog before disabling the service for it to work. If you just disable it without blanking the fields the Schannel errors will continue.

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I'm glad I saw this post. I was about to undo all the work I did this weekend updating the system BIOS, changing my OS drive from a SSD to a faster PCIe based SSD, and of course upgrading Retrospect to 8.1.0.266 from 8.0.0. Some issues encountered, all corrected until the backup ran with this email notification error.

 

The reason for upgrading was in hope Retrospect will "Now support SSL for email notification" since most providers are moving to secure ports and what not. Well I guess it won't do any notification now.

 

Awaiting a fix or work around.

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We run both Mac and Windows versions of Retrospect here. All our Mac 10.1 installs seem to be doing fine with email notification, but the one Windows 8.1 install is not sending emails. It appears the backup is still running -- I'm just not getting any email confirmations. I can confirm that I am also seeing "Schannel" errors in the Windows logs as well.

 

EMAIL PREFERENCES

Backup server name: REGRETS

From address: gutter@ourdomain.com

To address: gutter@ourdomain.com

Outgoing mail server: mail.ourdomain.com:26

(my outgoing server does require authentication; username and password are provided)

 

SYSTEM CONFIGURATION

Windows 7 Pro (32-bit) with Service Pack 1

4GB RAM

Retrospect 8.1.0 (266)

 

This same setup is working fine on the Mac 10.1 version of Retrospect. It produces one "Schannel" error for every scheduled event or manual test of the email notifications.

 

 

Log Name: System

Source: Schannel

Date: 3/26/2013 12:42:14 AM

Event ID: 36888

Task Category: None

Level: Error

Keywords:

User: SYSTEM

Computer: regrets1.kingdom.local

Description:

The following fatal alert was generated: 10. The internal error state is 10.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Schannel" Guid="{1F678132-5938-4686-9FDC-C8FF68F15C85}" />

<EventID>36888</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000000</Keywords>

<TimeCreated SystemTime="2013-03-26T04:42:14.202217200Z" />

<EventRecordID>3872111</EventRecordID>

<Correlation />

<Execution ProcessID="540" ThreadID="2880" />

<Channel>System</Channel>

<Computer>regrets1.kingdom.local</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="AlertDesc">10</Data>

<Data Name="ErrorState">10</Data>

</EventData>

</Event>

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If email notification fails to find a mail server, try adding the port number to the server address. Example. mail.emailserver.com:25

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I had already found this document before I started this thread. I ran Retrospect with the advised settings but as the document gives no indication of what I should be looking for in the output it doesn't tell me much more than I already know.

 

Edit: Below are some extract from the operations_log.utx where the server not found error messages appear:

 

 

+ $[15]Retrospect$[16] version 8.1.0 (266)

Launched at 2013-03-21 20:06

 

E-mail notification failed: error -597 ( mail server not found)

soctSetThread: socket thread now 0xdb4

napiRvSetup: collisionID is 0xa9ff2f9a

ifacOptValue: 'WFDy' undefined, using default value 2

soctSetThread: socket thread now 0x7e0

soctPreDispose: maximum queue depth was 1

ifacOptValue: 'WODy' undefined, using default value 2

soctSetThread: socket thread now 0xbec

soccOpen: socket send buffer size is 65,536

soccOpen: socket recv buffer size is 65,536

soccCallback: connected

 

...

 

+ Normal backup using $[1]Byre Network Proactive$[2] at 2013-03-21 20:15

To Backup Set $[01]$[*!20825,,14,+3]Byre Network [b3]$[02]...

 

- 2013-03-21 20:15:50: Copying $[*!20612,,14,+3]Gemma-WS Windows 7 Professional (C:)...

Using Instant Scan

2013-03-21 20:18:57: Snapshot stored, 179.4 MB

2013-03-21 20:19:06: Execution completed successfully $[130083705509410000]

Completed: 1555 files, 1.2 GB

Performance: 1036.7 MB/minute

Duration: 00:03:15 (00:02:06 idle/loading/preparing)

 

- 2013-03-21 20:19:09: Verifying $[*!20825,,14,+3]Byre Network [b3]

2013-03-21 20:19:30: Execution completed successfully $[130083707495760000]

Completed: 1888 files, 1.3 GB

Performance: 4591.7 MB/minute

Duration: 00:00:21 (00:00:03 idle/loading/preparing)

 

E-mail notification failed: error -597 ( mail server not found)

napiRvSetup: collisionID is 0x635fbd9a

ifacOptValue: 'WFDy' undefined, using default value 2

soctSetThread: socket thread now 0x7e0

soctPreDispose: maximum queue depth was 1

napiRvSetup: collisionID is 0x0409bd9a

ifacOptValue: 'WFDy' undefined, using default value 2

soctSetThread: socket thread now 0x7e0

soctPreDispose: maximum queue depth was 1

ifacOptValue: 'WODy' undefined, using default value 2

soctSetThread: socket thread now 0x63c

soccOpen: socket send buffer size is 65,536

soccOpen: socket recv buffer size is 65,536

soccCallback: connected

 

...

 

soccRecv: connection closed cleanly

necoWritePacket: cmd 101 [ 0 bytes]:

soctPreDispose: maximum queue depth was 1

E-mail notification failed: error -597 ( mail server not found)

E-mail notification failed: error -597 ( mail server not found)

E-mail notification failed: error -597 ( mail server not found)

Exit at 2013-03-21 20:23

 

E-mail notification failed: error -597 ( mail server not found)

WSUOpen: Using WinSock version 0200, "WinSock 2.0"

IfipAdapInfo::IfipAdapInfo: found "Broadcom NetXtreme 57xx Gigabit Controller..." (Broadcom NetXtreme 57xx Gigabit Controller/6/xx xx xx xx xx xx...)

IfipAdapInfo::addIPAddr: "255.255.255.255" non-existent

IfipAdapInfo::IfipAdapInfo: found ""

IFaceIPUpdate: found "192.168.100.140"

IfipAdapInfo::addIPAddr: found "192.168.100.140", flags 0x00

Edited by Scillonian

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Correction to my earlier post -- turns out I had not been paying proper attention to my Mac backup logs. Only some of our stations had been upgraded to 10.1 -- only our version 9 installs are still sending me backup logs. I checked the settings on some of our 10.1 stations and, if I try to send a test email, I get the message "invalid response from SMTP server (-592)". So this problem affects both Retrospect 8.1 for Windows and Retrospect 10.1 for Mac.\

 

I see a bug report has been created -- just wanted to add this tidbit to that issue. Thanks.

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on some of our 10.1 stations and, if I try to send a test email, I get the message "invalid response from SMTP server (-592)".

 

Specifically for error -592, please share a screenshot of Retrospect's Console > Preferences > E-mail screen.

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Just upgraded to 8.1 from 7.7 on win_vista x64. The same issue as everyone else. Change the outgoing server seeting to server's ip with port: for gmail the setting is 74.125.141.108:465. this works on my system.

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Here's a screen shot from one of my Mac 10.1 installs.

 

- Does moving :26 from User Name to Outgoing Mail Server work?

- If not, how about using User Name without the + character?

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I cannot change those settings, as they are required for use of that email account. However, for reasons unrelated to this (a domain change at our company), I'm switching all our Retrospect email notifications over to another email service anyway. I made some interesting discoveries while doing that. A screen grab of the new settings is attached -- we're using a GoDaddy-hosted email account for the new alerts.

 

- All my Mac-based Retrospect 9.0.2 and 10.1 installs work with the new email settings

- I have one Windows Server 2003 install running Retrospect Single Server 7.7.6, and it works fine with the new email settings

- I have one Windows 7 Pro install running Retrospect 8.1, and it will not work with the new settings

 

The SMTP service from GoDaddy will let you use ports 25, 80 or 3535 (without SSL). I've tried all three of these ports, and none of them will get a log sent out. If I leave no port specified, there is an obvious delay (cursor turns into a spinning wheel for several seconds), but still that does not get a test message sent to the recipient. I assume without a port specified, Retrospect is either trying port 25 or trying to use a list of common SMTP ports, but either way it still doesn't work.

post-46074-0-34538300-1365592225_thumb.jpg

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It's been almost two weeks since the last post, and still no fix. I'm still having the problem with a mail server (smtp.centurylink.net) that requires authentication. No combinations of the previous suggestions in this thread made any difference. Is any progress being made toward that fix and is there an ETA for its availability? Thanks.

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