Jump to content

ISA data file is dirty

Recommended Posts

Has anyone seen this and knows how to get rid of this? I recall reading the answer somewhere, but can't find it now - I think it's a corrupt instant scan index file, but I don't know where it's located to remove...


+ Executing Immediate Backup at 28/12/2012 09:42 (Execution unit 2)

To Backup Set CoreServerBackups...


- 28/12/2012 09:42:51: Copying Local Disk (C:) on Demo Server 2 (edgedemo02)

T-14: SetScanInfoInUse: ISA data file is dirty

Unable to use Instant Scan

28/12/2012 09:58:05: Snapshot stored, 164.5 MB

28/12/2012 09:58:16: Execution completed successfully

Completed: 250 files, 920.2 MB, with 55% compression

Performance: 445.2 MB/minute

Duration: 00:15:24 (00:13:19 idle/loading/preparing)


Thanks, Richard

Share this post

Link to post
Share on other sites

2-part answer:


"SetScanInfoInUse: ISA data file is dirty" means Instant Scan's scan file is out of date. Normally, Instant Scan loads on OS boots and periodically monitors file system changes to update its scan file, in that process clearing the dirty flag. If feasible, can you please contact Support so that we can review your Instant Scan configuration and log files?


To manually clear out Instant Scan's scan file, please refer to: http://kb.retrospect.com/articles/en_US/Retrospect_Article/Retrospect-InstaScan-FAQ/?q=instant+scan&l=en_US&fs=Search&pn=1

Share this post

Link to post
Share on other sites

Thanks David.


For anyone reading this, just stop the "Retrospect Instant Scan" service and then delete the RetroISAScans folder from C:\ProgramData\RetroISA (in Windows)


I did contact support, but was told to remove and reinstall the client!


Cheers, Richard

Share this post

Link to post
Share on other sites

What is the downside of just ignoring this message?


Retrospect will revert to a traditional volume scan. 

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now