ChrisW76 Posted November 30, 2012 Report Share Posted November 30, 2012 Hi! I have recently been trying out the new Retrospect 10 and unfortunately I have had the same trouble with it as Retrospect 9. Whenever I try to backup to our HP Ultrium 448 LTO2 SCSI drive on Mac OS X 10.7.3 I get a "error -100 ( device rejected command)" which effectively aborts the backup. I have no trouble short erasing or long erasing tapes and adding them to backup sets. It is only when I try to backup to them that the error occurs. Anybody got any ideas what to do next? Backup with PreSTORE and BRU to this drive works without issues. Cheers, Chris W. Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted December 1, 2012 Report Share Posted December 1, 2012 Backup with PreSTORE and BRU to this drive works without issues. "to this drive" you write, but not "from this computer using this cable". Does that mean you run the drive with other hardware on Retrospect? I suggest you update the SCSI drivers and the firmware for the SCSI card. You should update the drive's firmware as well. Quote Link to comment Share on other sites More sharing options...
ChrisW76 Posted December 1, 2012 Author Report Share Posted December 1, 2012 "to this drive" you write, but not "from this computer using this cable". Does that mean you run the drive with other hardware on Retrospect? Thank you for your reply! Sorry, I should have been more specific: On the same machine with the same hardware configuration and the same OS, BRU and PreStore work without problem. Retrospect (which was tested first in version 9) and subsequently again recently (after disabling/uninstalling the other software) throws this error. The SCSI drivers and firmware are the most recent. Cheers, Chris W. Quote Link to comment Share on other sites More sharing options...
ChrisW76 Posted March 19, 2013 Author Report Share Posted March 19, 2013 Does anyone know whether or not it is worth trying again with 10.1? Quote Link to comment Share on other sites More sharing options...
David W Lee Posted March 22, 2013 Report Share Posted March 22, 2013 Chris, can you try ClearAllDevices=1 as described (with caveats) here? Otherwise, it would be helpful to set SetDevicesLogging=3 in retro.ini, restart the Engine using the Retrospect preference pane in System Preferences, and please send us the operations_log.utx file. Quote Link to comment Share on other sites More sharing options...
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