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Upgraded to Retrospect 8.0 - many errors/unsuccessful backups

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I upgraded to 8.0 today. Never had a bad backup on this computer with 7.7.

 

Did an incremental backup to an existing backup set (created with 7.7) and I received too many errors to count which resulted in an unsuccessful backup.

 

Can't see why my computer should not be compatible with this new software.

 

Windows 7 Professional with loads of harddrive space, etc.

 

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Most of the errors show as (sharing violations), (insufficient permissions), (file directory not found), a lot of (can't read errors).

 

Should I try to do an entirely fresh backup - new backup set, etc. to see if it solves the problems?

 

Thanks!

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I ran a backup in 8.0 from what I had last done in 7.7 and had no real problems. I had some minor issues, but nothing significant.

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Jim -

 

I think I know the problem.

 

I am logged in as a Local User and not a Specified User (i.e.) administrator.

 

I tried to change this in the the software under

Configure

Preferences

Security

 

After I made that change to Specified User - it tells me to exit Retrospect and restart the program for the changes to take effect.

 

I try this and I get this message:

 

Retrospect could not be started under the specific user account

and is running under local system instead.

This can be corrected in Configure/Preferences/Security.

 

So back to square one - no luck.

 

Any suggestions?

 

It's been so long since I had to make a user choice since I've had just about every Retrospect upgrade available over the years that

I figured this installation would just accept the defaults I had previously used.

 

I chose the wrong user account when I installed 8.0 and it's keeping me from being able to back up certain files claiming I have (sharing violations), (insufficient permissions).

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Have you tried Run as Administrator from shortcut or executable context menu? Both my shortcut and the executable icon display a small shield, indicating RaA.

 

When I start Retro 7.7 (have not tried 8.0) I get the usual UAC popup but then it runs without a problem. Due to my UAC security settings,the popup occurs even though my own account has administrator privelages.

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Jim -

 

I think I know the problem.

 

I am logged in as a Local User and not a Specified User (i.e.) administrator.

 

I tried to change this in the the software under

Configure

Preferences

Security

 

After I made that change to Specified User - it tells me to exit Retrospect and restart the program for the changes to take effect.

 

I try this and I get this message:

 

Retrospect could not be started under the specific user account

and is running under local system instead.

This can be corrected in Configure/Preferences/Security.

 

So back to square one - no luck.

 

Any suggestions?

 

It's been so long since I had to make a user choice since I've had just about every Retrospect upgrade available over the years that

I figured this installation would just accept the defaults I had previously used.

 

I chose the wrong user account when I installed 8.0 and it's keeping me from being able to back up certain files claiming I have (sharing violations), (insufficient permissions).

 

Installing Retrospect always seems to mess this up. You need to change the login account on the Retrospect Launcher Helper service to an admin account and restart the service. Sames as with v 7.7. I don't know why this has not been addressed in the new version.

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Problems above resolved by Retrospect technicians.

 

They had provided me a Disk to Disk license upgrade version of the software in error.

I have always had the Professional version.

 

So the software backups are now flawless.

 

But I still cannot access the HELP area inside the software.

 

Retrospect Help window opens in the software and then the adjacent window says:

Navigation to the website was canceled.

 

I am guessing this might be because I am not using Explorer as my default browser. I use Firefox.

 

Thus NO HELP is available inside the software.

 

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I am also having a problem creating a Disaster Recovery disc which I mention in another topic post.

 

Anyone else have these issues with Retrospect 8 (Professional) for Windows?

 

Thank you.

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