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ThePorge

error 102

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I've been backing up to a Drobo with Thorough verification on. Today I actually go to pull a file and I get a error 102. Can anyone tell if this is a hardware error of something with software? Mac OSX10.6.8 Server/Retrospect 8.x No errors in the backup log at all, just when I try to restore.

 

 

- 10/5/12 2:29:48 PM: Restoring from

RGI to Drobo Bk-Up, Snapshot /Volumes/WIP, 10/4/12 9:00:01 PM

> !Trouble reading: "1-RGI to Drobo Bk-Up" (191003014), error -102 ( trouble communicating)

> !Trouble positioning: "1-RGI to Drobo Bk-Up" (191003014), error -102 ( trouble communicating)

> !Trouble reading: "1-RGI to Drobo Bk-Up" (191003014), error -102 ( trouble communicating)

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A -102 error is typically a hardware error. I would expect it to show up in backups as well as restores, though perhaps the file you're attempting to restore is located on a problematic area of the disk.

 

What type of media set are you using: disk or file? If disk, where is the catalog stored? With a disk media set, Retrospect really wants the catalog and the data to reside on different volumes.

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Media set is on a Drobo (Disk Array). The Catalog is stored on the Server Hard Drive that is running Retrospect. I'm getting no errors on the nightly back-ups. At the bottom of the errors in the log it says that it can't access the Snapshot.

Here is the complete log that shows the errors and below that is the log from the nightly that show no errors what so ever:

 

 

+ Retrospect version 8.2.0.399

Launched at 10/8/12 6:49:33 AM

+ Executing Restore Assistant - 10/8/12 6:52 AM at 10/8/12 (Activity Thread 1)

To volume Retrospect Restore...

- 10/8/12 6:54:04 AM: Restoring from

RGI to Drobo Bk-Up, Snapshot /Volumes/WIP, 10/5/12 9:00:00 PM

> !Trouble reading: "1-RGI to Drobo Bk-Up" (192200486), error -102 ( trouble communicating)

> !Trouble positioning: "1-RGI to Drobo Bk-Up" (192200486), error -102 ( trouble communicating)

> !Trouble reading: "1-RGI to Drobo Bk-Up" (192200486), error -102 ( trouble communicating)

> !Trouble reading: "1-RGI to Drobo Bk-Up" (192200531), error -102 ( trouble communicating)

> !Trouble positioning: "1-RGI to Drobo Bk-Up" (192200531), error -102 ( trouble communicating)

> !Trouble reading: "1-RGI to Drobo Bk-Up" (192200531), error -102 ( trouble communicating)

> !Trouble reading: "1-RGI to Drobo Bk-Up" (192200609), error -102 ( trouble communicating)

> !Trouble positioning: "1-RGI to Drobo Bk-Up" (192200609), error -102 ( trouble communicating)

> !Trouble reading: "1-RGI to Drobo Bk-Up" (192200609), error -102 ( trouble communicating)

> !Trouble reading: "1-RGI to Drobo Bk-Up" (192380866), error -102 ( trouble communicating)

> !Trouble positioning: "1-RGI to Drobo Bk-Up" (192380866), error -102 ( trouble communicating)

> !Trouble reading: "1-RGI to Drobo Bk-Up" (192380866), error -102 ( trouble communicating)

> !Trouble reading: "1-RGI to Drobo Bk-Up" (192383415), error -102 ( trouble communicating)

> !Trouble positioning: "1-RGI to Drobo Bk-Up" (192383415), error -102 ( trouble communicating)

> !Trouble reading: "1-RGI to Drobo Bk-Up" (192383415), error -102 ( trouble communicating)

> State information not restored, can't access Snapshot 10/8/12 6:54:21 AM: 16 execution errors Remaining: 3 files, 802 KB Completed: 0 files, 0 B Performance: 0 MB/minute Duration: 00:00:16 (00:00:01 idle/loading/preparing) Exit at 10/8/12 6:56:49 AM

 

 

 

+ Normal backup using RGI to Drobo Bkup at 10/5/12 (Activity Thread 1)

To Media Set RGI to Drobo Bk-Up...

- 10/5/12 9:00:00 PM: Copying WIP

10/5/12 9:04:06 PM: Snapshot stored, 13.1 MB

10/5/12 9:04:10 PM: Comparing WIP

10/5/12 9:05:20 PM: Execution completed successfully

Completed: 2593 files, 2.1 GB

Performance: 932.3 MB/minute (615.6 copy, 1,920.3 compare)

Duration: 00:05:20 (00:00:43 idle/loading/preparing)

 

- 10/5/12 9:05:20 PM: Copying Data

10/5/12 9:06:09 PM: Snapshot stored, 19.7 MB

10/5/12 9:06:13 PM: Comparing Data

10/5/12 9:06:16 PM: Execution completed successfully

Completed: 38 files, 6.3 MB

Performance: 152 MB/minute (126.6 copy, 190 compare)

Duration: 00:00:55 (00:00:50 idle/loading/preparing)

 

- 10/5/12 9:06:16 PM: Copying Art

10/5/12 9:07:22 PM: Snapshot stored, 8.2 MB

10/5/12 9:07:24 PM: Comparing Art

10/5/12 9:07:41 PM: Execution completed successfully

Completed: 84 files, 678 MB

Performance: 1,214.3 MB/minute (797.6 copy, 2,712 compare)

Duration: 00:01:25 (00:00:18 idle/loading/preparing)

 

- 10/5/12 9:07:41 PM: Copying PrinergyJobs

10/5/12 9:15:21 PM: Snapshot stored, 28.2 MB

10/5/12 9:15:26 PM: Comparing PrinergyJobs

10/5/12 9:16:25 PM: Execution completed successfully

Completed: 2502 files, 1.5 GB

Performance: 875.7 MB/minute (602.1 copy, 1,634.2 compare)

Duration: 00:08:43 (00:05:14 idle/loading/preparing)

 

- 10/5/12 9:16:25 PM: Copying AraxiPreps

10/5/12 9:16:42 PM: Snapshot stored, 1.4 MB

10/5/12 9:16:45 PM: Comparing AraxiPreps

10/5/12 9:16:48 PM: Execution completed successfully

Completed: 24 files, 341 KB

Performance: 19.9 MB/minute (19.9 copy, 19.9 compare)

Duration: 00:00:23 (00:00:20 idle/loading/preparing)

 

10/5/12 9:16:50 PM: Execution completed successfully

Total performance: 929.7 MB/minute

Total duration: 00:16:48 (00:07:26 idle/loading/preparing)

Exit at 10/8/12 6:46:51 AM

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