Jump to content
redleader

MapError: unknown Mac error -5000

Recommended Posts

Hello, could someone advise me on what the -5000 error may be below.

 

The Mac OS X Server 10.7.3 on a Mac Pro is working fine with all these files on this external Lacie 8TB Enterprise Raid 'CORE RAID 2', seems to only be Retrospect with the problem.

 

Thank you,

 

 

 

 

+ Normal backup using WK02 INC at 21/07/2012 (Activity Thread 1)

To Media Set WK02...

- 21/07/2012 11:13:51: Copying CORE RAID

MapError: unknown Mac error -5000

22/07/2012 01:07:25: Snapshot stored, 51.8 MB

22/07/2012 01:07:29: Execution completed successfully

Completed: 128926 files, 2,100.2 GB

Performance: 2,595.7 MB/minute

Duration: 13:53:37 (00:05:05 idle/loading/preparing)

 

- 22/07/2012 01:07:29: Copying CORE RAID 2

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

MapError: unknown Mac error -5000

22/07/2012 19:05:47: Snapshot stored, 172.1 MB

22/07/2012 19:05:54: Execution completed successfully

Completed: 258280 files, 2,769.4 GB

Share this post


Link to post
Share on other sites

-5000 is a file sharing permissions error.

 

Your RAID disk isn't mounted with full permissions.

 

See pages 83-84 in Retrospect's User Guide.

Share this post


Link to post
Share on other sites

Thanks, which version of the User Guide ?

Retrospect 9 ships with v8 User Guide + v9 Addendum, and pages 83-84 in the v8 User Guide refer to NAS.

 

Screenshot FYI

 

haukhull_ss_260712.png

Share this post


Link to post
Share on other sites

OK, the RAID is a local drive, not a network share. (It was the Retro 8 User Guide I was referring to.

 

But -5000 is still a permissions error. So there are some folders (or files) where the Retrospect Engine doesn't have the permissions to access.

 

 

afpAccessDenied             = -5000,                       /* Insufficient access privileges for operation */

http://www.koders.co...26BC547310.aspx

Share this post


Link to post
Share on other sites

I have noticed an anomaly, using Server Admin 10.6.latest, that reported 'unknown' ownership of the root drives.

Though it said this for both EXT HD's, and one is actually being backed up fine :-( Confusing.

 

I have updated these to reflect the same as another working 10.6 OS X Server with Retrospect 9 and the same Lacie Drives and propagated those permissions.

 

We will see what Fridays nights backup report.

 

I also have Tickets submitted for Lacie & Apple support too...

 

Thank you,

Share this post


Link to post
Share on other sites

The backups ran again last night and we still have the -5000 error on just one drive :-(

 

- 27/07/2012 01:08:32: Copying
CORE RAID 2

MapError: unknown Mac error -5000

 

...etc...

 

Any other solutions please ? :(

Share this post


Link to post
Share on other sites

Like I wrote, you have a permissions problem somewhere on "one drive".

 

If you have a small number of folders, open each and every one of them in Finder (on the Retrospect Engine computer) and see if you are allowed to.

 

You can also try OmniDiskSweeper, a free program that scans the entire drive and presents the folder by size in bytes. Can it scan the whole drive?

http://www.omnigroup.com/products/omnidisksweeper/

Share this post


Link to post
Share on other sites

Well ... I've had to move quickly on to ensure backup and security, so, I ...

 

I installed a copy of Retrospect 9

I set the Hard Drives to 'ignore permissions'

 

I'm not sure which of those actions solved it.

I think it was reinstalling Retrospect, as the Server and OS X users privileges were all working fine when Retrospect backups were not.

 

I'm unsure actually if it was referring to the Ext HD's -5000 or the Retrospect backup snaphot 'files' -5000 TBH :-O

 

So far (day 2 of 3) it's still backing up, FYI.

Share this post


Link to post
Share on other sites
I set the Hard Drives to 'ignore permissions'
Do you mean "Ignore ownership on this volume"?

 

 

I'm not sure which of those actions solved it.

I think it was reinstalling Retrospect, as the Server and OS X users privileges were all working fine when Retrospect backups were not.

I think the "Ignore ownership..." solved it, since Retrospect wasn't allowed to access the files/folders on the drive.

 

Feel free to experiment: Uncheck the "Ignore ownership", run a backup and see what happens. But on the other hand, the ownership may have been wiped out when you checked the checkbox, so it will be correct now.

Share this post


Link to post
Share on other sites

Do you mean "Ignore ownership on this volume"?

 

Yes, sorry, just busy when replying :-O

 

 

I think the "Ignore ownership..." solved it, since Retrospect wasn't allowed to access the files/folders on the drive.

 

Feel free to experiment: Uncheck the "Ignore ownership", run a backup and see what happens. But on the other hand, the ownership may have been wiped out when you checked the checkbox, so it will be correct now.

 

Yes, my next backup I will turn off [untick] the "Ignore ownership" and reboot first.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×