f35007e7-9d23-42ec-b5af-6466da5207c3 Posted July 20, 2012 Report Share Posted July 20, 2012 Running Single Server, 7.7.620. Recently, Retrospect has started crashing every couple days from this error: Assertion failure at "elem.cpp-1138" I did see mention of that related to tape devices in some release notes, but we aren't using any tape devices with Retrospect. Any solutions to this? Quote Link to comment Share on other sites More sharing options...
Daniels Posted July 23, 2012 Report Share Posted July 23, 2012 An assertion error usually means a file got corrupted. The best course of action is to uninstall and re-install. You should not lose any of your settings, backups sets, scripts, etc. If you want to be on the safe side make a copy of the setting files Config77.bak and Config77.dat. These might be named Config75.bak and Config75.dat, respectively. Quote Link to comment Share on other sites More sharing options...
KenBrey Posted September 2, 2012 Report Share Posted September 2, 2012 Same symptom. Un-install and re-install did not fix it. Using Multi-server. Quote Link to comment Share on other sites More sharing options...
waninae39 Posted September 12, 2012 Report Share Posted September 12, 2012 i have the exact same error on single server . when i tried to re install the latest version (Retro_EN_77562.exe) on xp ro x 64 i get >> install internal error 2753 is there any fix and update ? Quote Link to comment Share on other sites More sharing options...
DeltaPC Posted October 16, 2012 Report Share Posted October 16, 2012 We too are receiving this error at least once a week. Scripts will run faultlessly for day after day and then..... Assertion failure at "elem.cpp-1138" We do keep sending the error report to Retrospect, but is anything actually done with it? Retrospect 7.7.620 MS SBS2003 We (well, the end user) back up to usb drives and there seems to be a trend that if they forget to change the drive this error is likely to occurr, although it doesn't happen every single time they forget. I note this topic is a month or two old, now, but did anyone ever make any progress? Quote Link to comment Share on other sites More sharing options...
johnnymacgo Posted October 17, 2012 Report Share Posted October 17, 2012 I too had the assert failure: Exception occurred on 9/24/2012 at 2:54:24 PM Error info: Assertion failure at "elem.cpp-1138" Exception code: E0000000 ASSERTION Fault address: FD4ACACD 0001:0000BACD KERNELBASE.dll This happened when I attempted to delete all execution history. I'm also running V7.7.620. Quote Link to comment Share on other sites More sharing options...
KenBrey Posted December 19, 2012 Report Share Posted December 19, 2012 I have seen this error frequently. Re-install hasn't helped. Running Multi-server v7.7.620. I just saw it happen while absolute nothing was going on. Retrospect wasn't executing a thing. Quote Link to comment Share on other sites More sharing options...
David W Lee Posted December 21, 2012 Report Share Posted December 21, 2012 Try moving away your current configXX.dat to save it, and then restore an older one or letting Retrospect create a new empty one. If Assertion failure at "elem.cpp-1138" still occurs, please contact Support so that we can work with your specific situation. Thanks. Quote Link to comment Share on other sites More sharing options...
Richy_Boy Posted December 23, 2012 Report Share Posted December 23, 2012 I get this nightly using RS 8.0 Multi Server - seems to be groom related. It's a shame when you need more intensive backups for your backup system than the systems we're trying to protect with it... Rich Quote Link to comment Share on other sites More sharing options...
David W Lee Posted January 3, 2013 Report Share Posted January 3, 2013 Tech Support can provide a pre-release that fixes certain grooming related assertion failures. Quote Link to comment Share on other sites More sharing options...
Richy_Boy Posted January 8, 2013 Report Share Posted January 8, 2013 Pre-release (8.1) actually seems to work much better... I can actually do backups! Richard Quote Link to comment Share on other sites More sharing options...
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