sfinate 0 Report post Posted June 13, 2012 Hello; I'm doing an evaluation of the latest version of Retrospect in the hopes that I can safely deploy (and upgrade our existing Retrospect installations) it into my organization. I have installed and configured a test server, however even if I copy the pubkey.dat file into the public_key alias in the Mac client install folder, after the install completes, the system preferences panel indicates that the Retrospect client is off, and the server (using "Test Address" functionality) indicates that the client is not running on that address. Am I doing something wrong? Share this post Link to post Share on other sites
twickland 69 Report post Posted June 13, 2012 The public/private keypair should only affect whether the backup server can connect with the client. During the client installation, it should only affect whether the installer asks the user to enter a password (the public key takes the place of an individual password). As far as I know, it shouldn't affect whether the client software is running after the install. Does the client preference pane say the client is "off" or does it say it's "not running?" What happens if the user attempts to turn the client on manually? What if the client computer is rebooted? Share this post Link to post Share on other sites
sfinate 0 Report post Posted June 18, 2012 The client preference pane says "off" and the client install does not ask for a password. I've tried rebooting, and attempted to turn on the client manually, however whenever you save the preferences it reverts to "off." Thanks! Share this post Link to post Share on other sites
CallMeDave 7 Report post Posted June 20, 2012 The client preference pane says "off" What is the version number of the Retrospect OS X Client preference pane? Is the "retroclient" process (owned by root) running? Share this post Link to post Share on other sites
Daniels 15 Report post Posted June 21, 2012 Also you might want to try removing the software from the client and the settings files and re-install. Share this post Link to post Share on other sites
sfinate 0 Report post Posted July 3, 2012 CallMeDave: Version 9, and the process is running, yes. Daniels: I've tried this several times, even to the point of removing the corresponding files in Library and so on. Share this post Link to post Share on other sites
sfinate 0 Report post Posted November 26, 2012 I'm still continuing to have this problem. Does anyone have any other ideas I can try? Share this post Link to post Share on other sites
sfinate 0 Report post Posted November 26, 2012 The solution was to remove the /Library/Preferences/retroclient.state file. RESOLVED. Share this post Link to post Share on other sites
