Retrospect can't see a user's FileVault home folder

[cpragman 0]

I've got several users on OS 10.6.8. Their home folders are encrypted with FileVault.

When they are logged-in, their home folder appears to retrospect as another disk on their machine, and I can mark it for backup.

 

I recently acquired a new 10.6.8 mac, and installed the latest client on it (Client 9.0.2.102). As opposed to my other machines, which have been configured for a while, and had their client software upgraded various times, this was a new mac, with a fresh install of the 9.0.2.102 client.

 

On this particular machine, Retrospect does not discover the volume holding the user's FileVault home folder when they are logged in.

 

Any suggestions on how to get their home folder to be recognized, so that it can get backed up?

[Lennart_T 152]

Well, I don't really have an answer for you. You seem to do things right: The client's user is logged in when trying to add the home folder.

 

How about restarting the client and try again?

[Maser 20]

When the user is logged in and on the network -- are you seeing port 497 open on the client computer? I'm wondering if this is a firewall issue...

[cpragman 0]

I assume port 497 is open. I can browse the client from the server, add favorites, etc. I can also backup the contents of the "/Users" folder. It's just that this is not how to backup a FileVault sparseimage.

[cpragman 0]

A little regression info. I have two clients that still has Retrospect Client version 9.0.0.319. On those two clients, I can see the user's FileVault home folder (appears as a volume with there userid as the volume name) and I can select it for backup. On the clients that have been upgraded to Retrospect Client 9.0.2.102, these additional volumes don't appear, so I can't select them for backing up.