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SQL 2012 backup hangs

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I am backing up two SQL 2012 databases with Retrospect v 7.7.620. Both reside on the same server. One database backs up fine. But each time I try to back up the other, it hangs part way. I have waited hours.


The operations log says "Copying . . . ." The client says "In use . . . " I can turn the client off, and immediately the execution ends. The operations log says "Execution incomplete" but gives no indication of what the error was.

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