jjohnson 0 Report post Posted April 11, 2012 Does anyone know how to manually uninstall the version 9 client? I'm attempting to install version 9.0.1.402, and had previously had on 9.0.0.309. I ran the uninstall script, but the .402 installer was complaining that there was still a newer version. So I deleted /Library/Preferences/retroclient.state and rebooted, but still wouldn't let me install. I then found /private/var/log/retroclient.log and removed that (and rebooted). The new installer is still not happy, so I'm looking at manual uninstall if anyone can help. I'm perfectly fine altering plist files, etc, if necessary. I just need a list of everything that's altered/added so I can look at undoing those changes. Share this post Link to post Share on other sites
ferthalangur 7 Report post Posted April 11, 2012 Try deleting the following in Terminal: rm /Library/LaunchAgents/com.retrospect.clientapp.plist rm /Library/LaunchDaemons/com.retrospect.* rm -r /Library/PreferencePanes/Retrospect\ Client.prefPane rm /Library/Preferences/retroclient.state rm -r /Library/Receipts/retroclient.pkg If you want to be pedantic, you can also: rm /var/log/retroclient.history /var/log/retroclient.log /var/log/retropds.log But I would be shocked and awed if the install script careed about those files. Share this post Link to post Share on other sites
Beej 0 Report post Posted May 1, 2012 The suggestions above haven't worked for me, nor has the script available here: http://derflounder.wordpress.com/2011/04/01/uninstalling-the-retrospect-backup-client/ The problem I have is that I don't know the password that was used when the client was installed initially, so after removing the source from Retrospect I'm not able to add it back in. I can uninstall (most of) Retrospect Client but I'm not asked to provide a new password when I reinstall the client. Any suggestions? Share this post Link to post Share on other sites
awST 0 Report post Posted May 2, 2012 I would be interested in the solution as well since i am having the same issue. Share this post Link to post Share on other sites
awST 0 Report post Posted May 3, 2012 <p>What worked for me:</p> <ol> <li>If source exists in retrospect server delete it from there first.</li> <li>Uninstall using retrospect client uninstaller.</li> <li>Manually remove the <span style="color: rgb(40, 40, 40); font-family: helvetica, arial, sans-serif; line-height: 22px; ">/Library/Preferences/retroclient.state file. and empty Mac trash to ensure that the file is no longer on the system.</span></li> <li><span style="color: rgb(40, 40, 40); font-family: helvetica, arial, sans-serif; line-height: 22px; ">Reinstall retrospect client app on client machine. The installer should prompt you for another password. If you are using key/pair system make sure the new key from the server is present when installing on the client machine.</span></li> <li>Add client to sources.</li> </ol> Share this post Link to post Share on other sites