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jjohnson

how to manually uninstall retro client 9?

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Does anyone know how to manually uninstall the version 9 client?

 

I'm attempting to install version 9.0.1.402, and had previously had on 9.0.0.309. I ran the uninstall script, but the .402 installer was complaining that there was still a newer version. So I deleted /Library/Preferences/retroclient.state and rebooted, but still wouldn't let me install.

 

I then found /private/var/log/retroclient.log and removed that (and rebooted).

 

The new installer is still not happy, so I'm looking at manual uninstall if anyone can help.

 

I'm perfectly fine altering plist files, etc, if necessary.

 

I just need a list of everything that's altered/added so I can look at undoing those changes. :)

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Try deleting the following in Terminal:

 

rm /Library/LaunchAgents/com.retrospect.clientapp.plist

rm /Library/LaunchDaemons/com.retrospect.*

rm -r /Library/PreferencePanes/Retrospect\ Client.prefPane

rm /Library/Preferences/retroclient.state

rm -r /Library/Receipts/retroclient.pkg

 

If you want to be pedantic, you can also:

 

rm /var/log/retroclient.history /var/log/retroclient.log /var/log/retropds.log

 

But I would be shocked and awed if the install script careed about those files.

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The suggestions above haven't worked for me, nor has the script available here: http://derflounder.wordpress.com/2011/04/01/uninstalling-the-retrospect-backup-client/

 

The problem I have is that I don't know the password that was used when the client was installed initially, so after removing the source from Retrospect I'm not able to add it back in. I can uninstall (most of) Retrospect Client but I'm not asked to provide a new password when I reinstall the client.

 

Any suggestions?

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<p>What worked for me:</p>

<ol>

<li>If source exists in retrospect server delete it from there first.</li>

<li>Uninstall using retrospect client uninstaller.</li>

<li>Manually remove the  <span style="color: rgb(40, 40, 40); font-family: helvetica, arial, sans-serif; line-height: 22px; ">/Library/Preferences/retroclient.state  file. and empty Mac trash to ensure that the file is no longer on the system.</span></li>

<li><span style="color: rgb(40, 40, 40); font-family: helvetica, arial, sans-serif; line-height: 22px; ">Reinstall retrospect client app on client machine. The installer should prompt you for another password. If you are using key/pair system make sure the new key from the server is present when installing on the client machine.</span></li>

<li>Add client to sources.</li>

</ol>

 

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