nadelprice Posted June 28, 2006 Report Share Posted June 28, 2006 Hi I just upgraded to 7.5.285 on windows xp Hot fix 7.5.5.103 The email notifications now fail with error message 591 - Invalid email address. Is there a problem with with version? Thanks Joe Price Link to comment Share on other sites More sharing options...
nekr0phage Posted June 28, 2006 Report Share Posted June 28, 2006 Hi Joe, Do you get the same message when you hit the Test button? Would you be able to try and verify this with new configuration files? These are located in C:/Documents and Settings/All Users/Application Data/Retrospect. Move config75.dat and config75.bak to a different directory and launch Retrospect again. Enter your license then try to reproduce this error. I'm interested to see if anyone else sees this too. Link to comment Share on other sites More sharing options...
nadelprice Posted June 28, 2006 Author Report Share Posted June 28, 2006 Yes I get the message when I hit the test button. I have another application that sends email with same sort of settings and it works fine. I will try our suggestion re. the dat file and let you know. Joe Price Link to comment Share on other sites More sharing options...
1ka Posted June 28, 2006 Report Share Posted June 28, 2006 I had a similar problem when the FROM address was not a full email address. I had typed 'Retrospect' and it failed with the same message. When I changed it back to 'Retrospect@home.org' it worked ok. Link to comment Share on other sites More sharing options...
nadelprice Posted June 29, 2006 Author Report Share Posted June 29, 2006 I removed the files and entered the license code. I still get the same results. I have rentered the email address again and still have the same results. And yes I I have rebooted the computer as well. I suspect the new revision broke something. Since I do not have a support contract I guess I am stuck until someon else reports it with a conract. Link to comment Share on other sites More sharing options...
AmyJ Posted June 29, 2006 Report Share Posted June 29, 2006 What email email client are you using? Have you tried a different email address? Link to comment Share on other sites More sharing options...
nadelprice Posted June 30, 2006 Author Report Share Posted June 30, 2006 It does not use a client. It sends a email via my pop server which is optimum online. I have other apps that perform the same "under the covers" email without any problem. Also I have varied the email addresses and server used and still get the same result. It worked fine until I loaded the upgrade. Link to comment Share on other sites More sharing options...
nekr0phage Posted June 30, 2006 Report Share Posted June 30, 2006 Hi Joe, I played around with email settings for a while and the only way I could get it to report error -591 was to send a test email with a 'from' address that was not in the correct format of 'user@domain.com.' While the subject line may have formatting issues with certain servers, there doesn't seem to be any common problem with email notification failing altogether. Link to comment Share on other sites More sharing options...
waltr Posted June 30, 2006 Report Share Posted June 30, 2006 hi joe, i think amyj wants to know what client you check your email with so she can try to reproduce the problem. we all know that Retrospect doesn't use a client to 'send' the email. for example, in another thread 1ka says he recieves email through GMail. well, ok, there a test case for amyj or anybody who wants to give it a go. so what client are you using? Link to comment Share on other sites More sharing options...
nadelprice Posted July 2, 2006 Author Report Share Posted July 2, 2006 I understand. I use optimum online as my mail server. Until the upgrade the email worked fine. There were no other changes. The application update preserverd the settings. I have cleared and renentered the settings and still get th3e same results. Link to comment Share on other sites More sharing options...
allt1182 Posted July 6, 2006 Report Share Posted July 6, 2006 Has anyone found a solution to this problem? I am having the exact issue. Immediately after installing the 7.5.285 update, my email notifications started failing. The email does not get sent. In the log, the error is "Email Notification Failed: error -591 (invalid email address)". When I test the email settings, I get the same error. I tried to change email addresses (different server), same error. Nothing has changed except for the upgrade. Maybe I could I back out this update? Any input would be appreciated. Link to comment Share on other sites More sharing options...
acovington Posted July 7, 2006 Report Share Posted July 7, 2006 I have the same problem. My mail server is Mdaemon v9 and I really like the email notification, I'd like for this to work again. I've used it for a long time and it has stopped working only since I upgraded Retrospect to 7.5.285. I can provide some details from Mdaemon's logs on the mailserver, if anyone's interested and can help provide a solution. Thanks. Link to comment Share on other sites More sharing options...
michaeln Posted July 10, 2006 Report Share Posted July 10, 2006 Are the people who are running into problems with email notification after the 7.5.285 update using SMTP authentication? Link to comment Share on other sites More sharing options...
acovington Posted July 11, 2006 Report Share Posted July 11, 2006 No, I've never used authentication before but I've now tried it both with and without and they both fail. Here's the detail from my mailserver when trying to send a test message without authentication: Tue 2006-07-11 10:47:37: ---------- Tue 2006-07-11 10:47:47: Session 284; child 1; thread 200 Tue 2006-07-11 10:46:34: Accepting SMTP connection from [192.168.232.100 : 1973] Tue 2006-07-11 10:46:34: --> 220 parmanlubricants.com ESMTP MSA MDaemon 9.0.4; Tue, 11 Jul 2006 10:46:34 -0500 Tue 2006-07-11 10:46:34: <-- HELO wle_server Tue 2006-07-11 10:46:34: --> 250 parmanlubricants.com Hello wle_server, pleased to meet you Tue 2006-07-11 10:46:34: <-- MAIL FROM:<acovington@parmanlubricants.com> Tue 2006-07-11 10:46:34: --> 530 Authentication required Tue 2006-07-11 10:46:34: <-- RCPT TO:<acovington@parmanlubricants.com> Tue 2006-07-11 10:46:34: --> 503 Unexpected command or sequence of commands Tue 2006-07-11 10:47:47: <-- QUIT Tue 2006-07-11 10:47:47: --> 221 See ya in cyberspace Tue 2006-07-11 10:47:47: SMTP session terminated (Bytes in/out: 111/250) Tue 2006-07-11 10:47:47: ---------- And with authentication: Tue 2006-07-11 10:48:34: ---------- Tue 2006-07-11 10:48:48: Session 319; child 2; thread 3380 Tue 2006-07-11 10:48:47: Accepting SMTP connection from [192.168.232.100 : 2192] Tue 2006-07-11 10:48:47: --> 220 parmanlubricants.com ESMTP MSA MDaemon 9.0.4; Tue, 11 Jul 2006 10:48:47 -0500 Tue 2006-07-11 10:48:47: <-- EHLO wle_server Tue 2006-07-11 10:48:47: --> 250-parmanlubricants.com Hello wle_server, pleased to meet you Tue 2006-07-11 10:48:47: --> 250-VRFY Tue 2006-07-11 10:48:47: --> 250-EXPN Tue 2006-07-11 10:48:47: --> 250-ETRN Tue 2006-07-11 10:48:47: --> 250-AUTH=LOGIN Tue 2006-07-11 10:48:47: --> 250-AUTH LOGIN CRAM-MD5 Tue 2006-07-11 10:48:47: --> 250-8BITMIME Tue 2006-07-11 10:48:47: --> 250 SIZE 0 Tue 2006-07-11 10:48:47: <-- AUTH LOGIN Tue 2006-07-11 10:48:47: --> 334 VXNlcm5hbWU6 Tue 2006-07-11 10:48:48: <-- QUIT Tue 2006-07-11 10:48:48: --> 334 UGFzc3dvcmQ6 Tue 2006-07-11 10:48:48: Connection closed Tue 2006-07-11 10:48:48: SMTP session terminated (Bytes in/out: 35/280) Tue 2006-07-11 10:48:48: ---------- Note the HELO vs. EHLO response from Retrospect after the mailserver accepts the connection. I don't know if this is important or not, but the HELO response seems to initiate a "response required" from the mailserver, while the EHLO does not. Is this maybe backwards? Summary: With Retrospect's authentication option UN-checked, the mailserver responds with HELO and demands authentication, then fails when it's not received. With Restrospect's authentication checked (on), the mailserver doesn't appear to expect authentication and fails when it gets data it doesn't expect. I've used Retrospect's email reporting for a long time, with the same mailserver and never had any such problems. Something significant changed with 7.5.285 and I hope it's easy to fix. Thanks for any help you can offer. Link to comment Share on other sites More sharing options...
nadelprice Posted July 12, 2006 Author Report Share Posted July 12, 2006 Hi... I am the original writer. My email is now working. My server requires an id and password to connect to outbound server. I guess the upgrade somehow lost that part of the information although I thought I tried it several times with and without verifiaction... probably a typo In any case, my email is again working. As an aside, how did you get the email details from your pop server? It would have saved me some time if I could have seen the conversation between retrospect and the server. Link to comment Share on other sites More sharing options...
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