bbowler Posted June 12, 2006 Report Share Posted June 12, 2006 It's a standard, use it. Then we can use "virtually any" CD/DVD drive, like the vast majority of other backup software. Face it, Retrospect is the best PC Backup software out there (that doesn't cost an arm and a leg) that has BY FAR the WORST device support of any of them. (barring MMC support, please add support for the HL-DT-ST DVD+-RW GWA4164B) Link to comment Share on other sites More sharing options...
Mayoff Posted June 12, 2006 Report Share Posted June 12, 2006 It is true we don't support that exact drive but I do see that we support the HLDS GCA4166B (HP version) and HLDS GWA-4166B (HP version) Link to comment Share on other sites More sharing options...
bbowler Posted June 12, 2006 Author Report Share Posted June 12, 2006 Quote: It is true we don't support that exact drive but I do see that we support the HLDS GCA4166B (HP version) and HLDS GWA-4166B (HP version) But I already have the drive in question and was *unable* to get retrospect to use it. I tried the [certification?] process and 2 hours later (it was my machine at home, and I'm occasionally a patient guy) the process still hadn't completed. Can you explain (unless it involves divulging I/P info etc) *WHY* retrospect doesn't "support MMC drives"? Thanks! Bruce Link to comment Share on other sites More sharing options...
bbowler Posted June 15, 2006 Author Report Share Posted June 15, 2006 Quote: Can you explain (unless it involves divulging I/P info etc) *WHY* retrospect doesn't "support MMC drives"? If the lack of support for MMC DOES involve I/P info, can you at least tell us that it does involve I/P so that I/we won't keep wondering? Thanks! Bruce PS - silence may be golden sometimes, but not when it involves support issues. Link to comment Share on other sites More sharing options...
David777 Posted June 29, 2006 Report Share Posted June 29, 2006 Hello Bruce What do you mean by I/P info? Internet protocol? -RetroRespect Link to comment Share on other sites More sharing options...
rhwalker Posted June 29, 2006 Report Share Posted June 29, 2006 Quote: What do you mean by I/P info? I think he is perhaps talking about "intellectual property" info (confidentiality agreements, trade secrets, patent licensing issues, etc.). Link to comment Share on other sites More sharing options...
David777 Posted June 30, 2006 Report Share Posted June 30, 2006 Thanks rhwalker for the I/P info, that makes sense. -RetroRespect Link to comment Share on other sites More sharing options...
wilshireone Posted July 2, 2006 Report Share Posted July 2, 2006 I also would like support for hl-dt-st gwa4164b It's a Dell drive, I was surprised to find it doesn't work...makes me wonder if I'd have trouble restoring data on different drives as well....not a good feeling. Link to comment Share on other sites More sharing options...
bbowler Posted August 8, 2006 Author Report Share Posted August 8, 2006 So I guess, due to the lack of response (it's been more than a month since the last post), there must be some I/P (yes, Intellectual Property is what I meant) issues. In fact I can only conclude from the lack of response that there is some I/P that *precludes* the release of the I/P about why they don't use MMC or support more drives or ... Quite frankly I'm disgusted with the lack of support from EMC. Bruce Link to comment Share on other sites More sharing options...
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