schoenae Posted April 15, 2006 Report Share Posted April 15, 2006 Hi! I'm back with the same problem as earlier... story made short: 1) Started to do a comprehensive backup, but then I decided to stop the backup process. 2) Express HD started to recover disk space after I deleted the stopped restore point 3) after the recovery was done, my restore points were missing 4) Software tried to do the backup maintenance immediately but it gave the assertion error arc.cpp-1593. It gives that everytime I try to rebuild the catalog. So I have 12 restore points missing with 200GB of data. I've tried to update both express hd to 1.1 and the .net. Also deleted the catalog file but the backup maintenance gives that error... Last time I got it running by copying the catalog file elsewhere and pasting it later back. This time express hd got to try the maintenance before I had a chance to backup the catalog file, so the old file got overwritten... Is there any recover software or something that could build the catalog back?? Else than Express HD, since it doesn't seem to work... Link to comment Share on other sites More sharing options...
David777 Posted April 17, 2006 Report Share Posted April 17, 2006 Hello Schoenae. At this point you either have some corrupted config files or a corrupted back up set. If you give me your email address, I will send you some new config files and instructions on how to install them. Thanks, RetroRespect Link to comment Share on other sites More sharing options...
schoenae Posted April 18, 2006 Author Report Share Posted April 18, 2006 Thanks Retro... I PM'd you my email... Link to comment Share on other sites More sharing options...
David777 Posted April 18, 2006 Report Share Posted April 18, 2006 Hello Schoenae. I sent you the config files. Thanks, RetroRespect Link to comment Share on other sites More sharing options...
schoenae Posted April 19, 2006 Author Report Share Posted April 19, 2006 unfortunately, the changing of config files didn't work... Also, I changed the catalog file to an older one to get hold of some older files. That catalog file doesn't have the newest restore points, so I don't want to keep that one. It worked for about 8 hours. after that the restore points reset themselves again... so again back to 0 restore points... And the backup maintenance still gives the same error. I also made the diagnostics of my Maxtor with no reported errors of any kind... Link to comment Share on other sites More sharing options...
David777 Posted April 19, 2006 Report Share Posted April 19, 2006 Hello Schoenae. I'm a little confused at to what is going on. You said that this did not work, but you also stated, it worked for 8 hours, could you please clarify. Also you mentioned that you changed the catalog file and that catalog file doesn't have the newest restore points. Where are you getting this second catalog file? Also how much free space do you have on your external Backup drive? Thanks, RetroRespect Link to comment Share on other sites More sharing options...
schoenae Posted April 19, 2006 Author Report Share Posted April 19, 2006 sorry for being a little unclear... here's the point: I had earlier (about a month ago) backuped my previous catalog file, which contained about 10 restore points. By replacing my current catalog file (0 restore points) with that file I got to see the 10 restore points. So THAT catalog file worked for about 8 hours after which the system showed 0 restore points again. I made two restores during that time. But I still have 2 restore points missing totally. Those that I backuped within the last month. So I have still my month-old catalog file on my internal HD which works for a while. But I do need those missing two... I have about 150GB free on a 300GB Maxtor Onetouch II Link to comment Share on other sites More sharing options...
David777 Posted April 19, 2006 Report Share Posted April 19, 2006 Hello Schoenae. Thanks for the info. I was reading the first post you wrote and you said that you tried to update to express HD 1.1. We need to verify if indeed you have HD 1.1 installed. You can find out by right clicking the red square in the systemtray and selecting about retrospect Express HD. Also if you delete the catalog file from the retrospect restore points folder on the external drive, the next time you launch retrospect it will attempt to to read the backed up data and rebuild the catalog file. If retrospect does not come up with any restore points, the Backup may have become corrupted, in which case may not be accessable. There are however a few more things we can try, but they are a little more in depth and I suggest calling technical support to walk you through. You can reach technical support at 800 225 4880. Thanks, RetroRespect Link to comment Share on other sites More sharing options...
schoenae Posted April 19, 2006 Author Report Share Posted April 19, 2006 Hi, My Retrospect Express HD is the version 1.1.126 As I said earlier, I've tried deleting the catalog file, but after trying to build the catalog it gives the error I mentioned above. assert error at arc.cpp-1593 I haven't found anything of that error... would the assert log be of any help? Would there by any chance be a possibility to skype as opposed to calling? As I live in Finland, the call costs could rise quite high... Link to comment Share on other sites More sharing options...
David777 Posted April 20, 2006 Report Share Posted April 20, 2006 Hello. Do you have a retrospect restore points folder on your local c:? If you do, rename this folder to some other name and try doing a catalog rebuild again, by deleting the catalog file on the external drive. If you don't have a retrospect restore points folder on your local c:, then go to the external drive drive retrospect restore points/retrospect/RestorePointx/1-RestorePointx/ and MOVE thwe the first 2 files- AA000000 and AA000001 to the root of your external drive. Now try to delete the catalog file and relaunch retrospect to rebuild the catalog file. -RetroRespect Link to comment Share on other sites More sharing options...
schoenae Posted April 21, 2006 Author Report Share Posted April 21, 2006 I don't have any restore points on my c-drive. So I'm moving the files from my maxtor. ...so far it has done the backup maintenance for about 1,5 hours... the catalog file RestorePoints.rbc size stays at 111kb Link to comment Share on other sites More sharing options...
schoenae Posted April 21, 2006 Author Report Share Posted April 21, 2006 It tried to perform the maintenance for over 2,5 hours, after which I decided to stop... So back at the start again... Link to comment Share on other sites More sharing options...
David777 Posted April 21, 2006 Report Share Posted April 21, 2006 Hello Schoenae. You should not have stopped the catalog rebuild. It can take several hours, especially if you are using usb 1.0. Keep in mind that when rebuilding the catalog file retrospect is building an index of all the data that is backed up, and in your case it is about 150GB of data which is alot! So you will need to delete the existing catalog file again, and launch retrospect, and let it run, all night if needed. I have seen this process take up to 10-15 hrs, depending on the speed of your system and how much data is being re-catalogged. Regards, RetroRespect Link to comment Share on other sites More sharing options...
schoenae Posted April 26, 2006 Author Report Share Posted April 26, 2006 Hi again, I left the backup maintenance running all night this time! At the morning, sadly there was nothing new. The same error popped up again... I wonder what else could I do... I think I could try to rebuild the catalog on another machine! Maybe it's something in my system? Link to comment Share on other sites More sharing options...
schoenae Posted April 27, 2006 Author Report Share Posted April 27, 2006 I tried it this time with my other computer. No help... this time it came up with the error 1366. Still wondering what could this be... ? Link to comment Share on other sites More sharing options...
David777 Posted April 27, 2006 Report Share Posted April 27, 2006 Hello. The problem appears that your backup is corrupted. The only thing else you can try is to keep moving one more .rdb file out of the the backup to the root of your external drive, like you did before and try to do the catalog rebuild again. Last time your moved the ffirst 2 .rdb files, AA000000 and AA000001. Now move the next .rdb file AA000002 to the root and try the catalog rebuild. There is no way to tell which or how many .rdb files are corrupted, so it is trial and error. -RetroRespect Link to comment Share on other sites More sharing options...
schoenae Posted April 28, 2006 Author Report Share Posted April 28, 2006 ok... I'll get back to you in about a month! I have 128 .rdb -files, so moving them one at a time takes a little while. Is there no software to test these files? Are the other retrospect software more resistant to getting corrupted? I'll gladly pay some money not to let this happen again... Link to comment Share on other sites More sharing options...
David777 Posted May 1, 2006 Report Share Posted May 1, 2006 Hello Schoenae. You can click on the first link below and download 7.5 pro (45 day pre-licensed trial) and install. http://www.emcinsignia.com/download/PZ531A0075 Then open 7.5 pro, clcik tools, repair catalog, recreate from disks, select all disks, open my computer, open your external drive, open your retrospect restore points folder, then click ok, then click ok again, retrospect will ask "are there any more disks in this backup set", say no, clcik save, then wait until the catalog file is rebuilt. Now clcik on the link below to download the User's guide for 7.5 which will tell you how to do a restore. http://kb.dantz.com/article.asp?article=8333&p=2 Thanks, RetroRespect Link to comment Share on other sites More sharing options...
schoenae Posted May 5, 2006 Author Report Share Posted May 5, 2006 Yeahhhh! Got it working! I downloaded the 7.5 pro version and tried to rebuild the catalog. It ran for 15hours, mostly trying to resynchronize 2 files. So I checked the knowledge base and there was suggested that if it resynchronizes for a long time, you should stop the rebuild. So I did that and tried to locate the backup file which contained those two corrupted files. I found it using the log that the rebuilding process kept. So, I'm now missing that one 600MB file, but I'll gladly give that one away... So thank you very much for the pro-version! It worked fantastically! Thank you for you great assistance! Wonderful customer support! Now I just need to decide wether it's the 7.5 pro -version that I want to buy... I haven't found a place to buy the software from Finland yet... Link to comment Share on other sites More sharing options...
stonevl Posted May 6, 2006 Report Share Posted May 6, 2006 After a laptop hard drive crash and the usual reinstalling of software, I could rebuild the catalog (using the delete and restart method) only through the first 24 restore points. However, I recall the corrupted catalog file saying I had 42 restore points, although I couldn't access them. Furthermore the restore only runs through 11/3/2005 and I have restore points into 3/2006. I followed this thread and downloaded the 7.5 pro version, trying to use the tools to rebuild/repair, but it says it can't find anything. My question is whether this strategy works for Retrospect Express HD, version 1.0.196? Any suggestions. Link to comment Share on other sites More sharing options...
schoenae Posted May 8, 2006 Author Report Share Posted May 8, 2006 I would first try to upgrade to Express HD 1.1. And .NET to 2.0 . That's that I did first... Link to comment Share on other sites More sharing options...
David777 Posted May 8, 2006 Report Share Posted May 8, 2006 Hello stone. How much free space do you have on your external drive? If your external drive is running out of space HD will groom out old restore points to make room for new backups/restore points. Try download loading the update for HD 1.0 before you jump to 7.5. The update from HD 1.0 To 1.1 can found at the link below. Then perform a catlog rebuild. http://kb.dantz.com/article.asp?article=8153&p=2 Thanks Retrorespect Link to comment Share on other sites More sharing options...
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