Jump to content
Sign in to follow this  
johnnymacgo

How to remove a mailbox in Exchnage Agent V7.5

Recommended Posts

Hi,

 

The users guide says how to add a mailbox but not how to remove one. A user/mailbox was deleted from A/D and Exchange 2003 but it still shows up in the volumes database under "Exchange Mailboxes". When I select the mailbox to delete/forget it that option is greyed out on the top menu bar and it's not available when you right-click it.

 

Now backup's give a pop-up error that says Mailbox provider error so how do a remove a mailbox?

 

Thanks,

 

John MacGown

Share this post


Link to post
Share on other sites

Hi

 

You should be able to delete it. Does this happen with all mailboxes? For example, if you select another mailbox are the delete options available?

 

Thanks

Nate

Share this post


Link to post
Share on other sites

Hi,

 

All of the mailboxes have Forget greyed out for them not just the one that was deleted. There is one difference however. The other mailboxes have subfolders under them like inbox, tasks etc that when selected, forget is not greyed out so I should be able to Forget the subfolders on those. The deleted mailbox doesn't have any subfolders under it since it has been deleted from Exchange already. Any idea's on how to Forget a deleted mailbox?

 

Thanks

Share this post


Link to post
Share on other sites

Hi,

 

Is anybody out there looking at this? There has got to be a way to forget defined mailboxes. I can't even forget mailboxes that have not been deleted by Exchange.

 

Please somebody help....

 

John MacGown

Share this post


Link to post
Share on other sites

You could try to unlicense and then relicense the exchange add-on, that would forget all knowledge of the mailboxes and force exchange to display the current active boxes.

 

If this is a client, maybe try going to the client volume tab in the client properties. Does that allow you to unselect individual mailboxes?

Share this post


Link to post
Share on other sites

Are the Exchange Server and Backup Server on the same box, or is the Exchange Server a client?

 

Was the mailbox actually purged (not just deleted) from Exchange or does it still exist in the System Manager with a red x? You can manually purge it by right-clicking on the box in the System Manager. I believe the default time before Exchange automatically purges a box is around 30 days after it was deleted. As long as it is still listed in System Manager Retrospect is receiving information from the Exchange API that the mailbox exists.

Share this post


Link to post
Share on other sites

Hi,

 

Thanks for your replies. The Backup Server and the Exchange server are on the same box. The mailbox wasn't purged, I purged it and now there is a different error when it tries to backup the mailbox:

 

Scanning incomplete, error -3405 (unknown)

 

I could try unlicensing and relicensing the exchange add-on but this seems to be a big hammer just to forget a purged mailbox. I see this issue as common one as users leave a company over time. I don't have the option of forgeting any of the mailboxes, how do you handle mailboxes that are deleted/purge? Is it a problem only I am seeing or do you see the same thing?

 

Thanks so much for your help,

 

John

Share this post


Link to post
Share on other sites

Quote:

The mailbox wasn't purged, I purged it and now there is a different error when it tries to backup the mailbox:

 

 

 

Scanning incomplete, error -3405 (unknown)

 

 

 

 

 


 

 

 

Try the backup again. Sometimes it takes a little time for changes to replicate through the system.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×