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Error Retrospect 7.0 Win2k3

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I received an error today and cannot start it anymore;

 

Error "datetime.cpp-105"

 

I get this each time i start it.

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Quote:

I received an error today and cannot start it anymore;

 

Error "datetime.cpp-105"

 

I get this each time i start it.

 


Hi.

 

Is the date correctly set on the PC?

 

A bit more info would be helpful.

Exact Retrospect version.

Version of Retrospect updater.

When does the error occur? As soon as you launch Retrospect?

Backup device? How is it connected?

 

Regards

Lennart

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As in the topic; version 7.0 and each time i try to start it.

Everything that connects or belongs to Retrospect and try to start then i get the error.

Backup device is a sony ait drive 20-50Gb IDE

 

Date and time are correct.

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Everthing is updated now, when i doubleclick the app icon after the Dantz logo i get the error message; error log:

 

Retrospect detected a failure:

 

This report documents an unusual condition detected by Retrospect’s

internal integrity checking. This might be caused by a software bug,

but can also be the result of an incompatibility, hardware malfunction,

damaged system software, or other problems. Details on possible causes

can be found on EMC Dantz’s website:

 

http://www.emcdantz.com/support

 

For further assistance, call us at (888) 777-5664 or (925) 948-9050.

Please be prepared to provide us a brief description of the steps

that led to this failure along with the assert log.

 

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

 

OS: Windows XP version 5.2 (build 3790), Service Pack 1

Application: C:\Program Files\Dantz\Retrospect 7.0\Retrospect.exe, version 7.0.265

Exception occurred on 23-3-2006 at 9:12:04

Error info: Assertion failure at "datetime.cpp-105"

 

Exception code: E0000000 ASSERTION

Fault address: 7C815DEA 0001:00014DEA kernel32.dll

 

 

Thread ID: 00000C98, Name: RetroFrameThread

 

EAX:0239235C CS:239001B EIP:7C815DEA EFlags:00000206

EBX:00324710 SS:0023 ESP:02392358 EBP: 023923AC

ECX:00000000 DS:640023 ESI:023923EC FS: 73003B

EDX:00000001 ES:300023 EDI:023923EC GS: 640000

 

 

Module Fn (symbol or seg:offset in DLL) Args

=============== ================================= =======================================================================

kernel32.dll 0001:00014DEA E06D7363 1 3 023923E0 0239E498 0239E514 E06D7363 1

msvcrt.dll 0001:00012259 0 0 0239E498 0239E514 00324710 60079D24 1 023923FC

bdrock20.dll DebugHandlerappl.gifThrow +6C E0000000 1 1 02392454 02392554 600441C3 E0000000 1

bdrock20.dll assertLog +1B E0000000 1 02392454 'essA' 'oitr' 'af n' 'ruli' 'ta e'

bdrock20.dll Debug +63 6005C9F4 00000069 02396B90 02392588 60010548 02390000 0239E514 02396B90

bdrock20.dll daysBeforeYear +27 02390000 0239E514 02396B90 60000016 02390000 02390003 02392594 600104FF

bdrock20.dll TDateappl.gifgetTotalDays +38 02396B90 023925A0 6000FF57 02396B90 023970BC 6002D8A5 02396C50 0

bdrock20.dll TDateappl.gifGetDOW +F 02396B90 023970BC 6002D8A5 02396C50 0 0 0 0

bdrock20.dll TDateappl.gifToSystemTime +77 02396C50 0 0 0 0 0 0 02394464

bdrock20.dll dateToTString +125 02398BB0 0239E428 0 0 0 0 0 0

bdrock20.dll doConversions +D54 0239A29C 0239A4C8 0239A714 0 0 0 0239A2A4 006F0077

bdrock20.dll TStringappl.gifSPrintf +59 0239D1A8 6005EC0C 0 0239E428 0239E428 0 0 0

bdrock20.dll doConversions +D0C 0239D8E0 0239DF98 0239DB30 0000000C 0 00000017 0239DE10 0

bdrock20.dll TStringappl.gifSPrintf +38 0239E4F8 0239DF98 0239E1C0 0239E428 00174398 014E5AF4 0239DBB0 0000000C

ENGINEHI.DLL scrLastEvent +145 014E5AF4 0239E3F0 0239E4F8 01550A68 0 0 0 0

meson.dll ModuleDataappl.gifsend +656 014E5AF4 'SLEv' 0 0239E4F8 01550A68 0 0 0

UIPROD.DLL rfProgSetStatus +E9 0155090C 0239F1C0 0 1 0239DDA4 0239D8DC 0239DD48 0239DD48

meson.dll ModuleDataappl.gifsend +656 0155090C 'PrSa' 0239F1C0 0 1 0239DDA4 0239D8DC 0239DD48

meson.dll TMesonMsgappl.gifDo +92 0 1 0153F9D4 1 1 0239EDA0 0 0000008F

meson.dll TThreadappl.gifmesonDoOne +155 0153F9D4 0239EAE4 60610BBD 7C94654F 0239F0B8 0239F134 61B00000 61B00000

meson.dll TThreadappl.gifmesonQFlush +3E 7C94654F 0239F0B8 0239F134 61B00000 61B00000 002AF3B0 0000006E 0

meson.dll msgHelper +2D 0153F9D4 1 0239F048 0239F530 00324710 014905F4 0153F9D4 'CSp#'

meson.dll doTask +21E 'Msg ' 60610B90 0 0 0239EFD4 0239EFD4 0239EFE0 0239F00C

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Yikes!

 

I have never seen anything like that. I suggest you call one of the numbers provided. (This forum is user-to-user, it's not Retrospect official support, even if formerly Dantz employees answer questions here.)

 

Good luck

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I even reinstalled the program.... i will try to call the support team, i will post the solution if its available..

 

Tnx for so far

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I contacted the support team.. and guess.. i got to pay for a support contract first...

 

This is a mayor bug... the backup software suddenly stopped working..

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Quote:

I contacted the support team.. and guess.. i got to pay for a support contract first...

 

This is a mayor bug... the backup software suddenly stopped working..

 


Hi.

 

You can also pay for support by incident. And if it indeed is a bug, you will get a refund.

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hi v,

 

you might also try pulling the preferences in case they are corrupt. here is the location:

 

'C:\Documents and Settings\All Users\Application Data\Retrospect'*

 

just pull the whole Retrospect folder out and put it on the Desktop. then open Retrospect again. you'll need to have your license handy since the code is stored in the prefs.

 

 

*NOTE: 'Applications Data' folder is invisible by default. you may need to make it visible to get into it.

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