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FuzzyJohn

Retrospect 6.5 Server - Error 1012 on Client

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I added a client to the network with Retrospect Client v6.5.138. Now Retrospect comes up with the "Can't use Open File Backup option Error -1012 (feature unsupported)" when it gets to backup that client.

 

The client is running Windows 2000 SP-4 and it is a brand new installation, very similar to other clients on the network that Retrospect has no problem backing up. There is no other Open File Manager software installed. The boot drive is a Basic Disk. The volume defined for backup is on the boot drive. The biggest differences in this client setup are:

- 4 dynamic disks set up as Stripped Volume.

- Sony DVD Burner with Nero 6.6.1.4 and InCD installed.

 

The other Windows 2000 clients on the network have no problems. The other clients on the network run Retrospect Client software v6.5.136 or earlier.

 

Server:

OS: Windows 2000 Server

Software: Retrospect 6.5.350 & Open File Backup license installed.

 

Can you suggest things for me to try?

 

Thanks.

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Hi

 

In the options of your script, turn off the "protect multi-volume data sets" option. Does the error occur on all drives or just the dynamic disk?

 

Thanks

Nate

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I already turned off the "protect multi-volume data sets" option. I still get the error.

 

The only volume included in the backup is a folder on a basic disk on the particular client. Nothing from the dynamic disk is included in the backup.

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The boot disk on the client that gets this error is NTFS.

 

I poked around some more and compared this particular client with another one that has no problem. One thing I found is that the client that gets this error does not have the ROFF.SYS file in C:\WINNT\System32\Drivers. This is a client I just setup and installed the latest v6.5 client software I downloaded from the website about 2 weeks ago. Could this be the problem? The older client (the one which has no open file backup problems) has an older build of the v6.5 client software which obviously installed this file.

 

I checkced both registries for references to ROFF.SYS and found them to be the same. So I manually copied ROFF.SYS to the new client and restarted it. Tomorrow morning I should see if this solved the problem.

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Hi,

 

The Roff.sys file is the Retrospect Open File Filter and is required for the Open File option on Windows 2000 Server.

I hope this works out for you.

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SUCCESS !!!

 

Placing the ROFF.SYS file in C:\WINNT\System32\Drivers on the client solved the problem.

Now it is up to Dantz (EMC) to see why the installation of the latest v6.5 client from the downloaded client installer did not place that file there. As I mentioned, other Win 2K machines where I installed an older version of the v6.5 client did not suffer from this issue.

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