Guest Posted February 27, 2006 Report Share Posted February 27, 2006 Hello, We have two Fedora Core 2 clients, which were working great with Retrospect 7.0. We upgraded to Retrospect 7.5 (server and clients), and one of them still works. The other one now gives error -540 "trouble creating service" errors. This error happens on the root filesystem. After that, it continues on with other filesystems on the same machine, and works fine. With the standard logging, the only odd message in retroclient.log is: 1140590000: TransStart: waitpid failed with error 10 1140598636: connTcpConnection: invalid code found: 111 With logging set to "9" I get a much bigger log file, but I don't know what I'm looking for (I don't see "invalid code" in it). We tried reverting to the 7.0 client, but it does not change the behavior. Any other ideas for what to try? Apparently, Fedora Core is not supported, although it's essentially the same as RHEL. Link to comment Share on other sites More sharing options...
waltr Posted February 27, 2006 Report Share Posted February 27, 2006 Quote: Fedora Core is not supported, although it's essentially the same as RHEL. people always say this, but no one seems to know the exact differences. are you suggesting that RHEL is a bag of goods? somehow i doubt this. one question though, when you went back to 7.0 client did the install prompt you for a password? if not, try this kb article: http://kb.dantz.com/article.asp?article=8346&p=2 and see if that clears things up. if so, i'd suspect corruption in the retroclient.state file. Link to comment Share on other sites More sharing options...
Guest Posted March 1, 2006 Report Share Posted March 1, 2006 Quote: are you suggesting that RHEL is a bag of goods? somehow i doubt this. No, I'm suggesting that the difference is support from Red Hat. I would expect vendor support to not care about whether I get support from Red Hat - not everyone pays Microsoft for Windows support, after all. Quote: one question though, when you went back to 7.0 client did the install prompt you for a password? Yes. Link to comment Share on other sites More sharing options...
nekr0phage Posted March 1, 2006 Report Share Posted March 1, 2006 Whether it's supported or not doesn't really matter here. This is a community forum. I've looked around for differences between the two and haven't found much. This is the page on the Red Hat site that lists a few bullet point differences, nothing particularly technical: http://www.redhat.com/en_us/USA/rhel/migrate/whichlinux/ Basically the main difference seems to be that RH is thoroughly tested by the company whereas FC is left to the people. So, while FC is not necessarily unstable, it's stability is not guaranteed like RH. I'm sorry I don't have an answer for you, Spawn, but I hope you find one. Link to comment Share on other sites More sharing options...
waltr Posted March 1, 2006 Report Share Posted March 1, 2006 Quote: No, I'm suggesting that the difference is support from Red Hat since i find this so interesting i thought i'd check out the fedora site to see what they have to say: http://www.fedorafaq.org/#fedorarhel of note: "Fedora is also much more cutting-edge than RHEL is". i take that too mean there is something different besides support from Red Hat. i've always suspected there is a fundamental difference, but i still have not found a direct comparisson. Quote: I would expect vendor support to not care about whether I get support from Red Hat i don't think EMC really cares about that. there seems to be another issue here. Link to comment Share on other sites More sharing options...
Guest Posted March 9, 2006 Report Share Posted March 9, 2006 Is there a way to get more verbose info in the (server operations) log? All I get right now is: Remaining: 2283 files, 110.1 MB Completed: 1773 files, 2.6 GB, with 74% compression It would be nice to know what it is dying on, as that might be a clue as to the fix. Link to comment Share on other sites More sharing options...
waltr Posted March 9, 2006 Report Share Posted March 9, 2006 hi spawn, i would try to up the logging on the client. when you start the retroclient from the rcl script, add in '-log 9'. you can then do a 'rcl stop', 'rcl start', and i believe you'll find the loging in /var/log. you can post an excerpt here. if you want to know all of the options, do a '/usr/local/dantz/client/retroclient --help'. Link to comment Share on other sites More sharing options...
Guest Posted March 9, 2006 Report Share Posted March 9, 2006 Thanks waltr, but if you read upthread, you'll see I've already done that. I don't see anything obvious in the client log to post an excerpt of, which is why I was asking about the server operations log. Link to comment Share on other sites More sharing options...
waltr Posted March 9, 2006 Report Share Posted March 9, 2006 hi spawn, ah, my bad. you can get into the 'secret' prefs by holding down, "ctrl-alt" and then typing "p, p" on the keyboard. look for the top catagory, 'Debug Logging'. i'm thinking you'd want to do 'Networking' to maybe 6 (FWIW, i think the highest is 7 in here--which is not so consistent w/ the clients) but i have _no_ idea how to read this. if you don't see anything there that's obvious, try turning that back down (always a good idea to do one debug item at a time to avoid confusion) and turn up 'Trees and Volumes'. once again, i have no idea of what we will be looking for here. hopefully it will be obvious. Link to comment Share on other sites More sharing options...
Guest Posted March 22, 2006 Report Share Posted March 22, 2006 Thanks for the info, waltr! I'll try it out and see what I get. Link to comment Share on other sites More sharing options...
Guest Posted March 24, 2006 Report Share Posted March 24, 2006 Quote: i'm thinking you'd want to do 'Networking' to maybe 6 (FWIW, i think the highest is 7 in here Been busy with other things, but I shouldn't have set this and left it for a few days - it logs a *ton* of extra stuff, using lots of disk space! Quote: if you don't see anything there that's obvious This isn't obvious to me... necoIncoming: cmd 203 [ 4 bytes]: 1c 02 00 00 necoDispatch: transaction 13: result -540 Quote: turn up 'Trees and Volumes'. once again, i have no idea of what we will be looking for here. hopefully it will be obvious. Trying that next, thanks... Link to comment Share on other sites More sharing options...
Guest Posted March 26, 2006 Report Share Posted March 26, 2006 This is a little more enlightening: necoCmd: transaction 12: 'VGet' on "retropds" necoDispatch: transaction 12: result 0 necoCmd: transaction 13: 'FFet' on "retropds" vlocRDiskDoFileCreate: device number = 0x1 FEncEnd: not started <--- repeats 8 times vlocRDiskDoFileCreate: device number = 0x1 File "/var/spool/mqueue/dfk2PCBa3Z010966": can't read, error -1101 (file/directory not found) necoDispatch: transaction 13: result -540 This is a mail server, so of course the mail queue contents are going to change. This sure looks like a bug in Retrospect 7.5 - version 7.0 would complain at the end about the files that had "gone missing" but it wouldn't abort the backup! Link to comment Share on other sites More sharing options...
natew Posted March 28, 2006 Report Share Posted March 28, 2006 Hi Does the 540 occur every time you get an 1101 error or just when backing up the mailserver files? Thanks Nate Link to comment Share on other sites More sharing options...
Guest Posted March 28, 2006 Report Share Posted March 28, 2006 Not getting the 540 error on any other machines - I'll have to turn the logging on again to see if there are additional 1101 errors. Link to comment Share on other sites More sharing options...
Guest Posted March 31, 2006 Report Share Posted March 31, 2006 Quote: Does the 540 occur every time you get an 1101 error or just when backing up the mailserver files? Yes - this is with IMAP data now: File "/home/andrewb/Maildir/.Trash/new/1143830367.P28346Q0M276597.mail.scitechsoft.com:2,a": can't read, error -1101 (file/directory not found) vlocRDiskDoFileCreate: device number = 0x1 File "/home/andrewb/Maildir/cur/1143830233.28562_2.mail.scitechsoft.com:2,STa": can't read, error -1101 (file/directory not found) necoDispatch: transaction 13: result -540 Link to comment Share on other sites More sharing options...
waltr Posted April 3, 2006 Report Share Posted April 3, 2006 hi spawn, Quote: This sure looks like a bug in Retrospect 7.5 i don't know. client doesn't work on an unsupported OS. that doesn't really sound like a bug. Link to comment Share on other sites More sharing options...
Guest Posted April 3, 2006 Report Share Posted April 3, 2006 I disagree - this is not a bug in the client. Link to comment Share on other sites More sharing options...
waltr Posted April 3, 2006 Report Share Posted April 3, 2006 hi spawn, you've reproduced on a supported OS? Link to comment Share on other sites More sharing options...
Guest Posted April 3, 2006 Report Share Posted April 3, 2006 The problem is happening on the server side, rather than the client side - so whether the client is "supported" or not will not make a difference here. If I went to all the trouble of setting up a "supported" client (i.e. RHEL), would this bug be more likely to get fixed? Link to comment Share on other sites More sharing options...
waltr Posted April 3, 2006 Report Share Posted April 3, 2006 hi spawn, Quote: The problem is happening on the server side, rather than the client side - so whether the client is "supported" or not will not make a difference here. i disagree. Quote: If I went to all the trouble of setting up a "supported" client (i.e. RHEL), would this bug be more likely to get fixed? yes, i think so. there is only so much that can be done on a forum board. at this point i'd like to suggest you call EMC Technical Support about the issue, but since they don't support your client i can't really do that. so what are the options? live with the problem? i don't think anyone else on the forums can help you at this point. Link to comment Share on other sites More sharing options...
Guest Posted April 18, 2006 Report Share Posted April 18, 2006 Quote: i'd like to suggest you call EMC Technical Support about the issue, but since they don't support your client i can't really do that. Today, phone support told me that this is a known issue. Hopefully, a fix will be available in the near future. Link to comment Share on other sites More sharing options...
waltr Posted April 18, 2006 Report Share Posted April 18, 2006 hi spawn, did you tell them you were using fedora? you may not have the same issue they have logged. i'd hate to see you wait for a 'fix' that doesn't address your particular situation. also, if you did tell them that you are using fedora, any word on when/if they plan to fully support it? inquiring minds want to know. Link to comment Share on other sites More sharing options...
Guest Posted April 18, 2006 Report Share Posted April 18, 2006 Quote: did you tell them you were using fedora? Yes. Quote: any word on when/if they plan to fully support it? I don't think that is part of the plan. Link to comment Share on other sites More sharing options...
RonaldL Posted April 26, 2006 Report Share Posted April 26, 2006 Though I can't confirm that it's the same problem that you're seeing since FC2 is unsupported, there have been reports of "-540 trouble creating service" for users since upgrading to Retrospect 7.5 backing up various distros. We are currently investigating this issue. Link to comment Share on other sites More sharing options...
nekr0phage Posted May 11, 2006 Report Share Posted May 11, 2006 Hi Spawn, If the client worked fine in 7.0 and started getting error -540 with 7.5, I would expect this to be the same bug affecting other *nix clients. I don't know what causes this problem yet, but so far I have seen it on a gammut of supported and unsupported (but previously working) operating systems including: Solaris CentOS Debian RHEL 3 and my own Fedora 5 system. As soon as a resolution is found I'll be sure to post here. Link to comment Share on other sites More sharing options...
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