rkaye Posted December 22, 2005 Report Share Posted December 22, 2005 I am receiving this error on my nightly backups. Accordingto the log, "This is a known problem with Exchange 5.5 running on Windows 2000." However I am running Exchange 2003 SP1 with Windows Server 2003. A search of the Retrospect KB for error 3403 comes back with 0 articles. Can anyone provide more information about what this error means and how to correct it? Thanks. Link to comment Share on other sites More sharing options...
natew Posted December 22, 2005 Report Share Posted December 22, 2005 Hi what is being backed up when the error occurs? Mailboxes or the entire database? Thanks nate Link to comment Share on other sites More sharing options...
rkaye Posted December 22, 2005 Author Report Share Posted December 22, 2005 Mailboxes. Here's an example from the log, which I shoould have posted before. - 12/21/2005 11:26:46 PM: Copying Administrator Retrospect error code error -3403 (unknown) Reported by function mlocScan Access to mailboxes from the administrator account has failed. Try setting up another privileged mailbox account for Retrospect. This is a known problem with Exchange 5.5 running on Windows 2000. Scanning incomplete, error -3403 (unknown) So it appears to be some kind of rights issue. Link to comment Share on other sites More sharing options...
natew Posted December 26, 2005 Report Share Posted December 26, 2005 Hi This looks like an authentication error. Does the Retrospect backup user have a valid mailbox with actual mail in it? The mailbox must be active for it to work. Have you tried using a different user for the exchange login settings in Retrospect? Thanks Nate Link to comment Share on other sites More sharing options...
rkaye Posted January 19, 2006 Author Report Share Posted January 19, 2006 I followed the steps in the help and created a new user for use by Retrospect. I created a mailbox for that account and sent an email to it and then replied with it using OWA. I am still gettting the 3403 error. Link to comment Share on other sites More sharing options...
natew Posted January 19, 2006 Report Share Posted January 19, 2006 Hi Have you tried unlicensing the exchange server in Retrospect, restarting Retrospect and then licensing the exchange server again? Thanks Nate Link to comment Share on other sites More sharing options...
rkaye Posted January 20, 2006 Author Report Share Posted January 20, 2006 No. I assume you mean remove the Exchange Agent license key and the reinstalling it. I'll try that. BTW Retrospect and Exchange are on the same box, if that has any significance. Link to comment Share on other sites More sharing options...
rkaye Posted January 20, 2006 Author Report Share Posted January 20, 2006 When I go into licensing, I do not have the ability to delete the license for the Exchange agent) or any other license for that matter. FYI I am running the multi-server edition of Retrospect. Link to comment Share on other sites More sharing options...
AmyJ Posted January 23, 2006 Report Share Posted January 23, 2006 Go to Configure > Volumes and right click on the Exchange Server in question. In the right click menu you will find "Licensing" as an option. This will allow you to release the license from this Exchange Server. You can then select the Exchange Server again to re-license it. Link to comment Share on other sites More sharing options...
rkaye Posted January 24, 2006 Author Report Share Posted January 24, 2006 OK. I was able to drop and reattach the license. I then tried to set the login credentials to my new RBU user account. It will authenticate with these credentials to the storage DB but the authentication fails when I try to add the mailboxes... <sigh> Link to comment Share on other sites More sharing options...
rkaye Posted January 26, 2006 Author Report Share Posted January 26, 2006 And now the log shows error 3402, instead of 3403 Link to comment Share on other sites More sharing options...
AmyJ Posted January 27, 2006 Report Share Posted January 27, 2006 Can you take a look in the Windows Event Logs to see if there is any additional information corresponding to the times you attempt to license/backup mailboxes? Make sure the "RBU account" mailbox has not been hidden from the Exchange global address book and make sure "Hide from Exchange address list" has not been selected for that mailbox in Exchange. Link to comment Share on other sites More sharing options...
rkaye Posted January 31, 2006 Author Report Share Posted January 31, 2006 I broke down and called tech support last week anbd finally got this straightened out. After sorting out all the security, I found out that hiding the address, as you mentioned, will prevent Retrospect from authenticating the user account. Hopefully this requirement will be better documented as I don't recall coming across this in the docs. Thanks for your help. Link to comment Share on other sites More sharing options...
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