lbarth Posted December 12, 2005 Report Share Posted December 12, 2005 Hi, I use a quantum (ex certance) lto2 ultrium tape drive connected via scsi (atto expressPCI UL3S card) to a macosx10.3.9. I have retropect 6.1 (version 6.1.126) and Retrospect Driver Update version 6.1.2.102. I can see the quantum tape drive from the "config-->periph" menu, but the tapes never mount. I have a message "loading in progress", the tapes never load (I have tried with different tapes). The atto driver and firmware are up to date; according to quantum the tape drive does not need extra driver; dantz support say the quantum tape drive is compatible with retrospect; the scsi chain has a terminaison. What can I do, how can I know what's going wrong ? Thank you, Lionel Link to comment Share on other sites More sharing options...
natew Posted December 14, 2005 Report Share Posted December 14, 2005 Hi Can you please verify that the Atto driver is version 3.20? Have you tried different cables and a different terminator? Does the problem happen with all tapes or just one tape in particular? Thanks Nate Link to comment Share on other sites More sharing options...
lbarth Posted December 14, 2005 Author Report Share Posted December 14, 2005 Hi, Yes, the ATTO driver is 3.20. I have no other cable to try with, I asked my reseller to verify they sold the proper cable. The terminator comes with the tape driver, I think it is all right. The problem happens with 3 differents tapes I have tried (1 quantum, 2 imation). In the system.log, I have messages like : "localhost kernel: ATTOExpressPCIPlus: Bus reset on PCI device 3, function 0" or "localhost kernel: ATTOExpressPCIPlus: Bus reset on PCI device 3, function 1" I do not know what it means, I am waiting an answer of the ATTO support about these messages. Thank you, Lionel Link to comment Share on other sites More sharing options...
lbarth Posted December 15, 2005 Author Report Share Posted December 15, 2005 Hi, I have downloaded the software of a competitor of Dantz, and everything works. So the tape driver, the tapes, the atto card and the scsi cable are ok. The problem is in fact a retrospect problem. I hope they will fix it quickly. Regards, Lionel Link to comment Share on other sites More sharing options...
mboots@rider.edu Posted December 19, 2005 Report Share Posted December 19, 2005 Lionel, I have the same exact problem. I updated Retrospect to 6.1.126, because of other problems Retrospect was giving me. When I upgraded Retrospect no longer read the tapes correctly in the Certance Drive (says the drive is empty). I went back to Retrospect 6.0, and it sees the tapes just fine. What product did you try? Link to comment Share on other sites More sharing options...
natew Posted December 26, 2005 Report Share Posted December 26, 2005 Hi, This issue is currently under investigation at EMC Dantz. So far it appears the problems are specific to Atto UL3 + Certance LTO + Retrospect 6.1.126. Other SCSI cards or other versions of Retrospect do not have this issue. At the moment we can recommend two workarounds: 1)Use Retrospect 6.0.212 when using an Atto UL3 card 2)Use and Atto UL4 SCSI card We will post more information as events warrant. Thanks Nate @ EMC Dantz Link to comment Share on other sites More sharing options...
ifpt Posted December 28, 2005 Report Share Posted December 28, 2005 Hi, I use 10.4 so I have no such second option ? Tried 6.0 6.1 and 6.126 of course, wish I had first. My God ! Such a pain ! Is there other workarounds ? My boss is getting stressed no backup... It was working perfectly before with our DLT. Thanks anyway Link to comment Share on other sites More sharing options...
natew Posted December 29, 2005 Report Share Posted December 29, 2005 Hi Are you saying that you had problems with Retrospect 6.0.212 and Retrospect 6.1.126? Thanks Nate Link to comment Share on other sites More sharing options...
bogus4 Posted January 19, 2006 Report Share Posted January 19, 2006 I have the exact issue as well. spent quite a bit of time with bothe Dantxz and ATTO. seems that EMC broke something with the upate. Neither the ATTO UL3S not rhe 4S card works reliably with the update. Gettin' pretty pissed seeing a 2K LTO2 boat anchor at this point... ATTO has been really helpful but it seems that it is a Dantxz issue. Really frustrating because I selected Retrospect because it claimed compatability with the drive and card. Link to comment Share on other sites More sharing options...
schrapke Posted January 23, 2006 Report Share Posted January 23, 2006 I've got the same problem. UL3D + Quantum Superloader 3 (LTO2 Certrance) It does not work with 6.0.212 and Retrospect 6.1.126. I've tried allmost everything. G4, Xserve...., Firmwareupdate, Driverupdate. Nothing seems to help. Should I order the UL4D / or UL4S ? Will a new card be the solution to the problem? Link to comment Share on other sites More sharing options...
markhoover Posted January 29, 2006 Report Share Posted January 29, 2006 Quote: Should I order the UL4D / or UL4S ? Will a new card be the solution to the problem? No. I spoke to the ATTO guys and they stated that this is not limited to the UL3S. Dantz has acknowledged the problem is with THEIR last update. I'd encourage everyone to call Dantz and ask when the fix is forthcoming. Link to comment Share on other sites More sharing options...
qprcanada Posted January 30, 2006 Report Share Posted January 30, 2006 Seems like this is the same problem I am experiencing with a Spectra Logic library 10.4.4 and an ATTO UL3S card. Can I load 6.0 on 10.4.4 ? Link to comment Share on other sites More sharing options...
schrapke Posted February 1, 2006 Report Share Posted February 1, 2006 I did it! Bought a UL4S and replaced the UL3D. Now the loader works with 6.0 and 6.1 unter 10.2.8. Best Regards Robin ____ G4 Dual 1.1 10.2.8 Quantum Superloader 3 LTO 2 Atto UL4S Link to comment Share on other sites More sharing options...
markhoover Posted February 9, 2006 Report Share Posted February 9, 2006 Punted back to an earlier version: Retrospect version 6.0.204 Retrospect Driver Update, version 6.6.101 This combo works but any backup sets made with the "newer" version are problematic. Link to comment Share on other sites More sharing options...
RonaldL Posted February 9, 2006 Report Share Posted February 9, 2006 We are currently investigating an issue with LTO drives and the ATTO UL3 series cards under Retrospect 6.1. The current workarounds are to use a UL4 card or to use an 6.0 version of Retrospect, 6.0.204 for 10.3 or older and 6.0.212 for 10.4 systems. Link to comment Share on other sites More sharing options...
jralthoff Posted February 16, 2006 Report Share Posted February 16, 2006 Does anyone know where I can download 6.0.212? Thanks in advance! Link to comment Share on other sites More sharing options...
RonaldL Posted February 16, 2006 Report Share Posted February 16, 2006 Joel, check your Private Messages. Link to comment Share on other sites More sharing options...
mlediard Posted February 24, 2006 Report Share Posted February 24, 2006 I've just run up against this problem as well, retrospect sees the drive but won't mount the tape. G4 Xserve OSX 10.2.8 Atto UL3S Retrospect Workgroup 6.1 Quantum Certance LTO2 Ultrium Please tell me that a fix is imminent or I will be forced to use another piece of software. We have been retrospect users for over 10 years and I would be sorry to have to go elsewhere, but I have 786gb of material to backup and am £1500 poorer for having bought the drive, card and software within the last month. I don't have the option of going back to an earlier software version either. Come on dantz emc tell us you're working on it. Mark Link to comment Share on other sites More sharing options...
natew Posted February 28, 2006 Report Share Posted February 28, 2006 Hi Which driver update version are you using now? Thanks Nate Link to comment Share on other sites More sharing options...
jonmichaels Posted May 8, 2006 Report Share Posted May 8, 2006 Has there been any more information on LTO drives and ATTO3 cards? Is this problem being addressed? I haven't seen anything in months. Link to comment Share on other sites More sharing options...
nekr0phage Posted June 5, 2006 Report Share Posted June 5, 2006 Hi, It seems that the problem between ul3x cards and LTO drives exists in an inability of the card to properly handle information regarding WORM media. This problem can occur whether or not WORM media is being used. This is not a bug in Retrospect, and cannot be resolved by EMC. Link to comment Share on other sites More sharing options...
Stefa Posted June 6, 2006 Report Share Posted June 6, 2006 "It seems that the problem between ul3x cards and LTO drives exists in an inability of the card to properly handle information regarding WORM media. This problem can occur whether or not WORM media is being used. This is not a bug in Retrospect, and cannot be resolved by EMC. " Rubbish!!!! - why does the UL3 card and Atto drive work with Retrospect 5.1 and six, but not 6.1? It also works fine with all the competitor's software, just not with Version 6.1???????? If it was a card / Drive issue then NOTHING would have worked. I would have felt better about my 15 year relationship with Retrospect if its new owners would actually work on a solution instead of shrugging it off! Just my 2 cents - I have ordered the Atto UL4S card and will be very pissed off if that does not work!!!!!!!! Stef Link to comment Share on other sites More sharing options...
nekr0phage Posted June 6, 2006 Report Share Posted June 6, 2006 Hi Stef, This is not rubbish. Retrospect 6.1 is the first version to make user of WORM media. I don't know who you are refering to as 'all the competitors,' but if there are no problems when using their program, then they likely do not make use of WORM media. This issue has been reported to ATTO, and we are working with them on a resolution. Link to comment Share on other sites More sharing options...
Stefa Posted June 6, 2006 Report Share Posted June 6, 2006 Ok - the rubbish bit was excessive - I apologise, but I saved up for 3 years after my DLT went belly up to buy into a proper tape streamer and forked out the cash equivalent of 3000 USD on a machine (that is on the compatibility list) yesterday just to find out it does not work - offcourse the forum was down so I was on my own on the tip of Africa with a non working expensive doorstop. I should have the UL4S card in 5-6 days and hope it all goes well after that! Thanks for your reply! Stef Cape Town, South Africa Link to comment Share on other sites More sharing options...
nekr0phage Posted June 6, 2006 Report Share Posted June 6, 2006 Hi Stef, Wow, I can certainly understand your frustrations now. Please let us know how how the UL4 works for you. Regards~ Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.