sdube Posted December 5, 2005 Report Share Posted December 5, 2005 Hi, I am using RS7.0 and I set a user and password for retrospect to run as. If retrospect starts by itself by a scheduled script, the user is used by Retrospect. However, if I manually start Retrospect then only the logged-on user is used by retrospect as seen from the window caption. What is wrong here? Link to comment Share on other sites More sharing options...
natew Posted December 6, 2005 Report Share Posted December 6, 2005 Hi Do you ever have trouble with your backups? For example, authentication errors on network shares or database backups? As long as Retrospect is not running under the system account everything should be fine. Thanks Nate Link to comment Share on other sites More sharing options...
sdube Posted December 8, 2005 Author Report Share Posted December 8, 2005 Backups are working fine. No authentification errors. Retrospect is not running under the system account. What next? Link to comment Share on other sites More sharing options...
natew Posted December 9, 2005 Report Share Posted December 9, 2005 Hi If everything is working then call it good. The primary concern is with automated backups. If those work then the authentication is working properly. Thanks Nate Link to comment Share on other sites More sharing options...
sdube Posted December 9, 2005 Author Report Share Posted December 9, 2005 Are you serious? May be good for automated backups but not for manual ones. Only the backup user account can backup our database so if I launch a manual backup of those then the backup fails. By the tone of your reply I assume that Dantz will not attempt to correct this bug and that saddens me. Have a nice day. Link to comment Share on other sites More sharing options...
natew Posted December 12, 2005 Report Share Posted December 12, 2005 Hi I asked you if any problems would occur and you said >"Backups are working fine." >"No authentification errors." Now you are reporting a problem: >if I launch a manual backup of those then the backup fails. Which is it? Nate Link to comment Share on other sites More sharing options...
sdube Posted December 12, 2005 Author Report Share Posted December 12, 2005 Ok, time to clarify. RS prefs set to use a specific user. When RS automatically starts from a scheduled script, everything is fine. No backup errors, no auth errors. When I start RS manually, I got backup errors because of auth errors since RS uses the logged-in user credentials instead of the one specified in prefs. Is it clearer now? Link to comment Share on other sites More sharing options...
natew Posted December 13, 2005 Report Share Posted December 13, 2005 Hi, Yes, much clearer. Thank you. When this problem occurs, is the logged in user an administrator or just a regular user? Try this: 1)Set Retrospect to run as a user with admin priveleges. 2)Log in as a different admin. Does the same problem occur? Thanks Nate Link to comment Share on other sites More sharing options...
sdube Posted December 13, 2005 Author Report Share Posted December 13, 2005 Logged in user is an administrator. Retrospect is set to run with a user with admin privileges. This is a different user than the logged in user (admin also). I even tried to log in as the user set in retrospect and see if it would use this user. May seem redundant but, as expected, retrospect uses the logged in user so this user is correct. Thank you. Link to comment Share on other sites More sharing options...
natew Posted December 14, 2005 Report Share Posted December 14, 2005 Hi I tested this on my machine and it is working properly here. Windows XP, Retrospect 7.0.326 (standalone PC) What OS is your backup server running? Are there any domain logon failure messages in your windows event logs? Thanks Nate Link to comment Share on other sites More sharing options...
sdube Posted December 14, 2005 Author Report Share Posted December 14, 2005 OS is windows small business server 2003 SP1. There is no errors in the app, system or security event logs. Could you try to see if it works on you own SBS 2003 system? Link to comment Share on other sites More sharing options...
natew Posted December 15, 2005 Report Share Posted December 15, 2005 Hi The event viewer system section should have an entry every time Retrospect starts up saying that the launcher service was started. What is the user associated with that message on your machine? Have you ever manually modified the log on settings of the launcher service in the windows services control panel? Thanks nate Link to comment Share on other sites More sharing options...
sdube Posted December 15, 2005 Author Report Share Posted December 15, 2005 As a reminder, I do not have a problem with RS using the configured user when RS is started automatically. Only when I start it by double-clicking the RS icon. Now, the RS launcher service was not modified and is set to use the system local account (interact with desktop). In the system event log I see an entry about the launcher service getting started successfully with the configured user. Again, this is expected since I have no problem whatsoever with RS using the configured user when RS starts automatically. I don't think the launcher service is used when I double-click the RS icon to start RS manually, right? Link to comment Share on other sites More sharing options...
sdube Posted December 16, 2005 Author Report Share Posted December 16, 2005 Ok, I found something. If I log on locally on the server and then manually start RS then it uses the user specified in prefs. However, if I log on from a terminal service session and then manually start RS then it uses the logged on user. It would seem that the problem is related to terminal service. Inspecting the event log I see that the Launcher service uses the corresponding user, i.e., the user specified in prefs if logged on locally, the logged on user if logged on from a terminal server session. I hope this information is useful for your programmers. Link to comment Share on other sites More sharing options...
natew Posted December 20, 2005 Report Share Posted December 20, 2005 Hi I'm looking into this. Do you have the "launch Retrospect in the terminal services session" option checked? Thanks Nate Link to comment Share on other sites More sharing options...
sdube Posted December 20, 2005 Author Report Share Posted December 20, 2005 No, I don't have that option set as I don't want Retrospect to automatically start in a terminal service session. Link to comment Share on other sites More sharing options...
natew Posted December 22, 2005 Report Share Posted December 22, 2005 Hi What happens if you enable that option? Thanks Nate Link to comment Share on other sites More sharing options...
sdube Posted December 22, 2005 Author Report Share Posted December 22, 2005 I'll try but is enabling this option will always start RS in terminal service mode when it starts automatically from a schedule? Since we only have 3 possible terminal connections to the server including the local one I don't want to go this way for RS to run. Thanks. Link to comment Share on other sites More sharing options...
natew Posted December 27, 2005 Report Share Posted December 27, 2005 Hi This setting just allows Retrospect to launch in a terminal serivces session. It will run in the background until someone logs in. Thanks Nate Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.