TorontoUser Posted November 10, 2005 Report Share Posted November 10, 2005 The latest update from Microsoft .net Framework 2.0 breaks Express HD (amongst other things) any chance of a patch/update for this? I'm posting this here because another post in Express for Windows hasn't been answered. I wonder if anyone has experienced this with Restrospect Express 6? Link to comment Share on other sites More sharing options...
jwarren891 Posted November 12, 2005 Report Share Posted November 12, 2005 I have the same problem, even though I left .net 1.1 installed. I have other apps that require version 2, but it breaks Retrospect Express. An earlier kb article said that the version 2 beta was not supported, but now the released version is available. When will there be an update? Link to comment Share on other sites More sharing options...
TorontoUser Posted November 12, 2005 Author Report Share Posted November 12, 2005 I hung on the phone for an hour yesterday hoping for something positive from Dantz only to be told it would cost me money to speak to them. To he** with that! Link to comment Share on other sites More sharing options...
leroykl Posted November 13, 2005 Report Share Posted November 13, 2005 I have the same problem on my machine. OS = XP Pro see http://msdn.microsoft.com/newsgroups/default.aspx?&query=dantz&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.dotnet.general&p=1&tid=3ac9c8f3-7f3e-4fb4-af67-717a53c83c2a&mid=3ac9c8f3-7f3e-4fb4-af67-717a53c83c2a No help from the Micrsosoft newsgroup either. I was told to uninstall HD and install the OEM version of ver 6 from same Maxtor CD. Link to comment Share on other sites More sharing options...
TorontoUser Posted November 14, 2005 Author Report Share Posted November 14, 2005 I guess I could try the OEM version. Seems a long rigmarole to go through when Dantz could so easily issue a patch. Link to comment Share on other sites More sharing options...
natew Posted November 15, 2005 Report Share Posted November 15, 2005 Hi EMC Dantz is actively investigating support for .net Framework 2.0. Details will be posted as they become available. Thanks Nate Link to comment Share on other sites More sharing options...
TorontoUser Posted November 15, 2005 Author Report Share Posted November 15, 2005 Thanks Nate, you've answered my question. I look forward to it. Dantz/Maxtor should maybe update there FAQ's. Link to comment Share on other sites More sharing options...
leroykl Posted November 15, 2005 Report Share Posted November 15, 2005 Nate - Great news. I look forward to the fix. Will it also be posted on the Maxtor site where most of the HD patches can be found? Link to comment Share on other sites More sharing options...
natew Posted November 17, 2005 Report Share Posted November 17, 2005 Hi I imagine so but don't have details at the moment. I'll let you know when more info is available. Thanks Nate Link to comment Share on other sites More sharing options...
cahyde Posted December 1, 2005 Report Share Posted December 1, 2005 I have found a work-around for this problem... 1) Close Retro Express HD if it is currently running (right-click the tray icon and select "Exit"). 2) Create a file called "Retrospect.exe.config" (just a simple text file, but it must be named exactly as stated, without the quotes) in the same directory as the Retrospect.exe file. On my machine, the directory is found at: C:\Program Files\Dantz\Retrospect Express HD\ 3) Open that file in the text editor of your choice, and add the following: <?xml version="1.0" encoding="utf-8" ?> <configuration> <startup> <supportedRuntime version="v1.1.4322" /> </startup> </configuration> 4) Save the file. 5) Run Retro Express HD from your start menu, and it should now work (at least it does for me). The "bug" here is that the Retrospect.exe file is loading the "latest" installed version of the .NET runtime (CLR) found on the machine. The config file we added above tells the application to SPECIFICALLY load the 1.1 version of the Framework. I hope this is of assistance to someone else...being a .NET developer, I can't afford to uninstall the 2.0 Framework, so that option was not acceptable. After a little digging, I came up with this. Chris Link to comment Share on other sites More sharing options...
Mayoff Posted December 2, 2005 Report Share Posted December 2, 2005 .net 2.0 is now supported by express HD: http://kb.dantz.com/article.asp?article=8153&p=2 Link to comment Share on other sites More sharing options...
cahyde Posted December 5, 2005 Report Share Posted December 5, 2005 I have followed the instructions for installing this "update", and it still does not work. The symptom is exactly the same as before...the application is stuck showing "Updating status", and the "Setup" button does not respond. The method I discussed previously though still appears to work. After installing the "update", I can get it to work by creating a config file in the application directory that forces the Retrospect.exe executable to use the 1.1 Framework. Thanks, Chris Link to comment Share on other sites More sharing options...
natew Posted December 6, 2005 Report Share Posted December 6, 2005 Hi What virus software are you using? Make sure Retrospect Express HD has full access to the 127.0.0.1 localhost address. Thanks Nate Link to comment Share on other sites More sharing options...
cahyde Posted December 6, 2005 Report Share Posted December 6, 2005 I'm using AVG Free 7.1.362 The original (CD) install of Express HD worked fine for me until I installed the .NET 2.0 Framework. After that, it quit working until I created the config file I talked about previously. After seeing Mayoff's message about the update being released, I renamed the config file (so that it would no longer be recognized) and installed the update. It still did not work (although the new green color scheme is an improvement), showing the same symptoms as stated previously. So, I renamed the config back again, and it appears to work again. I "debugged" this using Process Explorer from SysInternals, and have verified that both the CD-install version AND the "updated" version of Retrospect.exe load the .NET 2.0 Framework by default. I can only get it to work beforcing it to load the 1.1 Framework. Thanks, Chris Link to comment Share on other sites More sharing options...
ricbutler Posted December 7, 2005 Report Share Posted December 7, 2005 just to confirm Chris's work - I created the config file and was able to get Retro Express HD to work again. The dialog window is all black until you mouse over where the Setup and Restore buttons should be. Thanks very much for working this out Chris Ric Link to comment Share on other sites More sharing options...
cahyde Posted December 7, 2005 Report Share Posted December 7, 2005 I have noticed something like this too..there appears to be a "painting" issue when you first run the program (I had this painting problem even before having the problems with the .NET Framework). I have found that if you minimize and then restore the app, it appears to paint correctly. HTH... Chris Link to comment Share on other sites More sharing options...
HenBar Posted December 7, 2005 Report Share Posted December 7, 2005 I was very pleased to read your solution, simple and sensible. Unfortunately, it did not work for me. I also tried the "upgrade" from Dantz (it seems to be a complete reinstallation of 1.1 and removal of 1.0) with the same results. The new install added a .config file which is essentially the same as yours, the only difference being theirs has "requiredRuntime" where yours has "supportedRuntime" Any additional thoughts would be very much appreciated since I have no intention of uninstalling .net V2. TIA Hank Link to comment Share on other sites More sharing options...
cahyde Posted December 7, 2005 Report Share Posted December 7, 2005 Hmmm...as long as the config file is named properly, this should work. Are your Windows Explorer settings set to allow you to view the complete file name? By default, Windows will hide the file extension of "known file types", which includes TXT files. If when creating your config file (with Notepad or whatever text editor you used) a TXT extension was accidentally tacked onto the end, it would cause it not to work as expected. Other than that, I am not sure (off the top of my head) what to check next. HTH... Chris Link to comment Share on other sites More sharing options...
HenBar Posted December 7, 2005 Report Share Posted December 7, 2005 Chris Thanks for your reply. Because the installer for V1.1 did not ask for a reboot, I didn't (initially). When I did, it worked. Thanks for pointing me in the right direction. Link to comment Share on other sites More sharing options...
tinjaw Posted December 31, 2005 Report Share Posted December 31, 2005 I have been trying to get this working for over an hour tonight. I was able to get 1.0 to start and complete the initial setup wizard after using the config file hack. I then ran the 1.1 update and it says "unlicensed" on the start up screen. Using the config file hack on 1.1 doesn't solve the problem. "unlicensed" remains in the startup screen and I can't get passed that. Any further info available on this problem? thanx, chaim Link to comment Share on other sites More sharing options...
natew Posted January 4, 2006 Report Share Posted January 4, 2006 Hi Delete the Documents and settings\all users\application data\RetroExp folder first and then run the install of 1.0 and 1.1 http://kb.dantz.com/article.asp?article=8153&p=2 Thanks Nate Link to comment Share on other sites More sharing options...
kingjosh Posted January 22, 2006 Report Share Posted January 22, 2006 Im having the same problem with this software. I have a Maxtor Onetouch II and initially when I installed the Retrospect Express HD software, it hung at "updating status." I then found this thread and installed the 1.1 update as suggested. Afterwards, when I launch Retrospect Express I get an "unlicensed" message. Since then I have uninstalled, deleted the folder under docs and settings\all users\app data\retrospect. I then reinstalled Maxtor one-touch and retrospect from my Maxtor CD, rebooted, installed the 1.1 update again and again I get the same "unlicensed" message. I'm about 4 hours into this now and still having the same problem. I tried creating the text file "retrospect.exe.config" with the settings mentioned previously in this thread. At that point, Retrospect 1.0 launched ok and I got no "updating status" message, but then I got an unlicensed message with the 1.0 version. I really want to make this work so if anyone has any suggestions I would truly appreciate it. Link to comment Share on other sites More sharing options...
natew Posted January 24, 2006 Report Share Posted January 24, 2006 Hi 1)Uninstall all versions of Express HD 2)You need to delete the docs and settings\all users\app data\retroEXP folder. 3)Install Express HD 1.0 from your Maxtor CD first (this is critical) 4)Then apply the 1.1 update. Nate Link to comment Share on other sites More sharing options...
Guest Posted February 25, 2006 Report Share Posted February 25, 2006 Thanks, Chris! Your work-around worked perfectly for me. I now have the 2.0 Framework installed, and Retrospect still working. Link to comment Share on other sites More sharing options...
horning94301 Posted April 10, 2006 Report Share Posted April 10, 2006 With all due respect, this procedure did not work for me. The problem remains the same. I've wasted hours on this, far more than I saved by getting a Maxtor disk in the first place. You'd think Maxtor would have more respect for its customers. Jim H. Link to comment Share on other sites More sharing options...
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