sfleck Posted June 14, 2005 Report Share Posted June 14, 2005 I occasionally get error while backing up .PST files (* if i close outlook it will back up properly. but it does not always have to be shut down ) Also when running retrospect 6.5.35 if i have Outlook open it will try to open again or freeze outlook to where i must shut down and reopen Link to comment Share on other sites More sharing options...
sfleck Posted June 14, 2005 Author Report Share Posted June 14, 2005 File "C:\Documents and Settings\xxxxxx\Local Settings\Application Data\Microsoft\Outlook\Microsoft\Outlook\outlook.pst": can't read, error -1111 (locked range conflict) this is the error message i get Link to comment Share on other sites More sharing options...
Jtummon Posted June 16, 2005 Report Share Posted June 16, 2005 I'm having the exact same issue. It's a concern, becuase I just purchased Open File Backup in order to backup .pst files on users who have outlook open at the time. I assumed using Open File backup would rectify this issue but it did not. Jeff Link to comment Share on other sites More sharing options...
sfleck Posted June 17, 2005 Author Report Share Posted June 17, 2005 funny thing is that not all my users are experiencing the issue ? Link to comment Share on other sites More sharing options...
natew Posted June 23, 2005 Report Share Posted June 23, 2005 Hi The open file backup option should resolve the issue on any Windows NT/2K/XP/2K3 machine running on NTFS formatted disks. The locked range conflict just means the file is in use and cannot be backed up. The script options have a setting that will forcefully close outlook and reopen it after backup. Thanks Nate Link to comment Share on other sites More sharing options...
Jtummon Posted June 27, 2005 Report Share Posted June 27, 2005 I'm using Open File backup however, for some reason, it doesn't work with some of the clients (error -1017). As a result, their .pst files do not get backed up. This seems to be a common error/conflict with the Open File Backup and some Windows' services, however, Dantz doesn't seem able to address this issue anywhere. Link to comment Share on other sites More sharing options...
natew Posted June 28, 2005 Report Share Posted June 28, 2005 Hi Look at the system logs of the machines that are giving the 1017 error. You will see errors in regard to the Volume Shadow Copy service. This is the Windows service Retrospect uses to do open file backup. If that service fails, so will open file backup. The only resolution is to fix the Windows Volume Shadow Copy Service on the problem machines. After that Open file backup will work perfectly. Thanks Nate Link to comment Share on other sites More sharing options...
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