FuzzyJohn Posted April 6, 2005 Report Share Posted April 6, 2005 This looks like a bug in Retro 7. I could not duplicate this in Retro 6.5: Get properties for a backup set. Go to the Snapshot tab, Pick a volume and select Browse. Browse down a path that is more than 2 folders deep. Highlight a file or folder that is located at least 2 folders down the path and select Restore. At the Restore window I get "0 files (zero K) selected for restore". You have to click the "Files Chosen" button to open another Browse window and go to the same file and place a checkmark in its box in order to restore. If I do this in a folder that is close to the top of the path (up to 3 folders deep) then I can see the number of files selected to restore and proceed with the restore without having to go thru a second browser window. I have tried this in Retro 6.5 and I was able to go to a file 6 folders deep and restore it without a problem. Link to comment Share on other sites More sharing options...
natew Posted April 8, 2005 Report Share Posted April 8, 2005 Hi I get the same result. We'll look into this. Thanks Nate Link to comment Share on other sites More sharing options...
ppp_au Posted June 16, 2005 Report Share Posted June 16, 2005 EMC/Dantz just released update of Retrospect 7.0 build 301 but there is still no mention of this bug fix. Will there be a bug fix for ths problem soon. Phillip Link to comment Share on other sites More sharing options...
FuzzyJohn Posted June 24, 2005 Author Report Share Posted June 24, 2005 Has this been fixed in the latest release? Link to comment Share on other sites More sharing options...
natew Posted June 30, 2005 Report Share Posted June 30, 2005 Hi It looks like we weren't able to get it into this latest release. We do however plan to address this in a future release. Thanks Nate Link to comment Share on other sites More sharing options...
FuzzyJohn Posted November 30, 2005 Author Report Share Posted November 30, 2005 It looks like the fix for this has not made it in v7.0.326. This problem could turn a simple restore into a complicated process. Link to comment Share on other sites More sharing options...
haggis999 Posted December 1, 2005 Report Share Posted December 1, 2005 Quote: It looks like the fix for this has not made it in v7.0.326. This problem could turn a simple restore into a complicated process. As someone who is evaluating the trial version of RP7, I am concerned that a problem raised last April and long accepted to be a genuine bug is still not fixed. I don't like the idea that a restore might be complicated. I want my chosen backup product to make restores easy. The product appears to have moved from V7.0.300 (or perhaps even earlier) to V7.0.326 in that time, i.e. at least 26 updates in 8 months and yet this bug is still there! Can someone from Dantz please assure me that it will be fixed very soon. Link to comment Share on other sites More sharing options...
natew Posted December 2, 2005 Report Share Posted December 2, 2005 Hi The standard restore procedure (click on the "restore" button from the restore "menu") is fully functional and works properly. The problem outlined here is related to an alternate restore method. This will be addressed in an updated version of Retrospect however the release date has not been made public. Thanks, Nate Link to comment Share on other sites More sharing options...
haggis999 Posted December 2, 2005 Report Share Posted December 2, 2005 Nate, I've not yet played with the restore facilities of RP7 as I'm just taking one step at a time during the trial period to avoid any mistakes. However, is this 'alternative restore method' a matter of selective restore versus 'standard' full restore, or does the standard method also allow selective restores? Link to comment Share on other sites More sharing options...
natew Posted December 5, 2005 Report Share Posted December 5, 2005 Hi The standard method allows selective or full restores. It also allows you to search for files and restore. The standard method I'm referring to is what you see in the wizards and in the restore section of the manual. Thanks Nate Link to comment Share on other sites More sharing options...
FuzzyJohn Posted February 8, 2006 Author Report Share Posted February 8, 2006 Reviving this 10 month old thread. Now that Retrospect 7.5 was released, what are the chances for the restore from snapshot bug decribed above, to be fixed in Retrospect 7? Or will the fix be available only in v7.5? I am familiar with the "standard restore" method. In my case however I find that I have to restore more files deleted from a server by users. These files are in the latest snapshot and much easier to restore from there. Link to comment Share on other sites More sharing options...
CONSTANTINE Posted February 8, 2006 Report Share Posted February 8, 2006 Hi there, was wondering if you can help. Bought Retro 7.0 just over a month ago and need to get some files restored back again from an external hard drive. when i try to restore some files it does not show that I have any files in Backup 1.... but when I open the window normally using my computer it shows 39gig of space used with around 60 blue disk icons of around 600mb each. My files are there but I can't seem to access them!! Please help if you can.. C .. London , England Link to comment Share on other sites More sharing options...
natew Posted February 9, 2006 Report Share Posted February 9, 2006 Fuzzy John, This will probably not be fixed in 7.0. Please use the standard restore methods. FWIW it is resolved in Retrospect 7.5. Thanks Nate Link to comment Share on other sites More sharing options...
natew Posted February 9, 2006 Report Share Posted February 9, 2006 Constantine, You need to use the Retrospect restore function to get your files back. The Retrospect users guide PDF has detailed instructions on how to do it. Nate Link to comment Share on other sites More sharing options...
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