Why is client deferred

[henrikbech]

Running Retrospect 7 on Windows SBS 2003 and Retrospect Client 7.0.107 on Windows XP SP2 client.

 

One client is not backed up - in the proactive activity monitor the status is "deferred".

The message "Deferred by backup client user" is shown briefly in the summary below.

 

On the client 'normal schedule' is selected for proactive backup. I even tried to reinstall the client.

 

Backup for this client worked last week and we had no crashes or software changes.

 

Thanks

softek

[natew]

Hi

 

When you uninstalled did you Reboot the client machine and remove the old client from the client database on the backup server?

 

Thanks

Nate

[henrikbech]

Hi Nate

 

I did reboot and remove client from the client database.

Nobody is using the workstation when the backup is performed.

 

Thanks

softek

[natew]

Hi

 

I have seen this happen but in all the cases I can recall reinstalling the client sorted it out. Try uninstalling the client, rebooting and then reinstalling the Retrospect 6.5 client from the updates page. This is compatible with Retrospect 7.0

 

Thanks

Nate