bchurch Posted January 19, 2005 Report Share Posted January 19, 2005 I cannot see my OS X client from the Retrospect application. When I upgraded to Retrospect 5.1 from 4.3, the representative told me that I could backup my OS X PowerBook from Retrospect running on my OS9 desktop if I upgraded to 5.1 I have been doing so using 4.3 before I upgraded my PowerBook to OS X. The IP connection to my PowerBook is working ok, because I can access the internet through the router on my desktop, and I can access my desktop using TImbuktu. When I try to register my OS X client from Retrospect, it cannot see it and asks me to enter the IP address manually. The license I have denies this. I can see my WindowsXP system ok though. I have Installed, reinstalled, removed and reinstalled the OS X client on my PowerBook, there are no errors and this client status is 'Waiting for first access' Can anyone suggest a solution? Link to comment Share on other sites More sharing options...
natew Posted January 19, 2005 Report Share Posted January 19, 2005 Hi It sure sounds like the firewall on your OSX machine is blocking communication. Try disabling the firewall and see if that helps. Did you install the OSX client on the OSX machine? Your old classic client won't work in classic mode. Thanks Nate Link to comment Share on other sites More sharing options...
bchurch Posted January 19, 2005 Author Report Share Posted January 19, 2005 Hi Nate, I checked the firewall, it's turned off, and I have the OSX client installed, the status is 'Waiting for first access' I hope Retrospect 5.1 on OS9 and Client on OSX is a valid configuration. Do you know of any other setup like that? thanks, Bob Link to comment Share on other sites More sharing options...
natew Posted January 20, 2005 Report Share Posted January 20, 2005 Hi Yes, it is valid and it should work without a hitch. Make sure to disable all unused network ports on the OSX machine. Are both of these machines in the same IP address subnet? Thanks Nate Link to comment Share on other sites More sharing options...
bchurch Posted January 21, 2005 Author Report Share Posted January 21, 2005 Hi Nate, Yes, all my machines are on the same subnet. Before I upgraded my PB to OSX, things worked well with Retrospect 4.3, same network settings. Thanks for verifying my configuration. I will call Dantz in the morning. Bob Link to comment Share on other sites More sharing options...
bchurch Posted January 25, 2005 Author Report Share Posted January 25, 2005 I have found the problem. I am running a PPP interface for my high speed internet. If I disable it, Retrospect can see my two clients. Retrospect seems to only want to access the TCP/IP control panel's setup when I have my router software from www.sustworks.com running. I will call Dantz again to see if they can resolve it. Link to comment Share on other sites More sharing options...
Schmelkus Posted April 15, 2005 Report Share Posted April 15, 2005 I have this problem occasionally, and it appears on some systems (seemingly beyond repair) while others will have no problem at all. I have done a "clean install" (uninstall, reboot, reinstall) to no avail.... can ANYONE point me in a direction to get this fixed? OS 9 workgroup server (9.22 running REtro 5.02xx) 10.38 OSX clients running client 5.0.540 This setup has gotten us by for so long that I am INCREDIBLY reluctant to change, especially these days with the acquisition. You know how it is... if it isn't broke. Well, this isn't working, but it isn't broke either... something is just amiss. Thanks, Schmelkus Link to comment Share on other sites More sharing options...
Schmelkus Posted May 20, 2005 Report Share Posted May 20, 2005 I found my problem. I had the client in my OS9 folder on the client, since the mac in question had been upgraded from OS9 to Panther recently. I saw somewhere else on the forum something about old files installed by the client installer remaining and causing this type of problem. Anyway, when I removed all of that, and tried the install after a reboot, and everything was good. Link to comment Share on other sites More sharing options...
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