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-1111 (locked range conflict)

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Service request number (deleted by moderator)


After loading the client software I'm still getting error -1111 (locked range conflict) on an outlook.pst. The file is closed when trying to backup.




What can i do to remedy this situation?




Log record,




+ Retrospect version 6.5.336


Automatically launched at 10/25/2004 10:00 PM


+ Retrospect Driver Update, version 4.5.101


+ Normal backup using Daily Data Backup at 10/25/2004 10:00 PM


To Backup Set Daily Data...




- 10/25/2004 10:00:11 PM: Copying EVIData on HP_PAVILION (C:)


10/25/2004 10:00:30 PM: Snapshot stored, 411 KB


10/25/2004 10:00:31 PM: Comparing EVIData on HP_PAVILION (C:)


10/25/2004 10:00:34 PM: Execution completed successfully


Completed: 19 files, 36.5 MB


Performance: 728.4 MB/minute (546.3 copy, 2185.3 compare)


Duration: 00:00:22 (00:00:15 idle/loading/preparing)




Retrospect Professional only supports Open File Backup on Windows XP.




- 10/25/2004 10:00:38 PM: Copying My Documents on vivian


10/25/2004 10:00:38 PM: Connected to vivian


File "F:\Documents and Settings\Vivian1\My Documents\outlook\outlook.pst": can't read, error -1111 (locked range conflict)


10/25/2004 10:01:13 PM: Snapshot stored, 56 KB


10/25/2004 10:01:14 PM: Comparing My Documents on vivian


10/25/2004 10:01:16 PM: 1 execution errors


Completed: 2 files, 20 KB


Performance: 0.1 MB/minute (0.1 copy, 1.1 compare)


Duration: 00:00:37 (00:00:16 idle/loading/preparing)




10/25/2004 10:01:18 PM: 1 execution errors


Total performance: 141.0 MB/minute


Total duration: 00:01:04 (00:00:33 idle/loading/preparing)


Quit at 10/25/2004 10:01 PM




+ Retrospect version 6.5.336


Launched at 10/26/2004 9:58 AM


+ Retrospect Driver Update, version 4.5.101

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I don't know if this will fix anything, but your're using an old version of Retrospect (6.5.336, now 6.5.350) and an old version of the Driver Update, (version 4.5.101, now 5.3.103) so you might want to update those.


"The file is closed"--do you mean that you've quit out of Outlook prior to running the backup? Do you have Retrospect configured (Preferences) to close Outlook when running a backup.


What version of Windows are you running on? XP should be able to run Open File Backup (Volume Shadow Copy) although I've had mixed results with this. There's also a ($++) Open File Backup option in Retrospect that I've used with success even in places where VSC seemed to have problems.

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