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Found 11 results

  1. OK. I give up. Where is the documentation that tells me how/where I can customize the email reports on backups and the daily summary email? (which I really like on the Mac)
  2. We've recently had to rebuild our Retrospect server due to a hardware failure. This time, we decided to enable email notifications so that we will get more timely notifications of issues, however we're finding that it's quite spammy (we are getting a lot of messages about communication failures between the server and a client, which we don't necessarily care about). Is there any more granular way to select what we get notified about by email? Ideally we just want notifications for big problems like being unable to write to the server hard drives or having no disk space left (waiting for media) but there doesn't seem to be a way to select just those kinds of errors to be alerted about. We are running Retrospect Single Server version 11.5.0.190 on Windows Server 2012 R2. Thanks, Dan Jackson (Lead ITServices Technician) Long Road Sixth Form College Cambridge, UK.
  3. This is a repeat of a request I made last year. We need Retrospect to alert us when a client has not completed a backup in a certain number of days. 95% of our clients are mobile, so backups typically fail as they move on and off of the network throughout the day. Ergo, using the existing option to "send e-mail for failure and media requests" isn't particularly helpful, since failures are relatively normal. The client software produces a popup after no backups have completed for 7 days or more, i believe. Unfortunately, we can't rely on users to tell us about this. We really need the server to report that information to us.
  4. abb668b8-e67d-45d2-8fe4-b2a87dc2831e

    Unable to Send Email from Retrospect

    When I click on the Send Test e-mail button in the email settings in Retrospect, I get a message that says : no server found at that address (-597) or I'll get a message: Invalid response from SMTP server (-592). I'm using an IP address to send to a local email server, not going outside our internal network. From the same machine running Retrospect, I can telnet into the SMTP server and send an email. So I know everything is working from the machine. There seems to be a problem with Retrospect. How can I find out what is going on with Retrospect not sending out emails. http://www.port25.com/how-to-check-an-smtp-connection-with-a-manual-telnet-session-2/ Running Retrospect 10.5 on xserve 10.6.8.
  5. I just upgraded from Retrospect 11.5 to 12.5 today. One problem I immediately noticed is that once again, email notifications have stopped working. (They worked only rarely in 11.0, and had finally become mostly reliable in 11.5.) The first failure message I saw says "No server found at that address (-597)" which is clearly not true since it was working just before the upgrade. After digging around the forums, I found notes that disabling the SSL feature should fix the problem, but attempting to do so leads to an "Invalid response from SMTP server (-592)" error. I captured the TCP communications between my Retrospect Server machine and the mail server. Here they are, sanitized for privacy: As you can see, Retrospect is definitely communicating with my mail server. Is there a solution to this?
  6. I had some trouble on a client machine yesterday, and it appears to continue. The notification email is failing, and the log is complaining, but I have no idea what this means: 1/13/14 10:06:58 PM: Execution completed successfully Completed: 367 files, 246.8 MB Performance: 592.2 MB/minute (448.6 copy, 925.4 compare) Duration: 00:03:08 (00:02:18 idle/loading/preparing) UAllowSystemSleepAgain: IOPMAssertionRelease failed, err = -536870199 E-mail notification failed: error -530 ( backup client not found) E-mail notification failed: error -530 ( backup client not found) Exit at 1/13/14 11:43:18 PM E-mail notification failed: error -530 ( backup client not found) + Retrospect version 10.5.0.145 Launched at 1/13/14 11:44:33 PM E-mail notification failed: error -530 ( backup client not found) Why on earth does not finding "the client" disrupt outgoing SMTP? (Mac OS X 10.6, Retro 10.5.145)
  7. Sending a test email does not go, even after using the troubleshooting procedures in Manual. When checking the Retro log (with a higher level of logging set in "Secret Preferences" per the KB "Email Service Support", I found the following long entry (posting what seems like the relevant a snippet is attached)... necoReadData: will decrypt dataCount: 4 + padd: 28 necoIncoming: cmd = [M bytes]: 202 necoWritePacket: cmd = [M bytes]: 120 necoCmd: transaction 4: 'Defr' on "NSRfsCountdown" necoIncoming: cmd = [M bytes]: 300 necoIncoming: cmd = [M bytes]: 203 necoDispatch: transaction 4: result 0 necoWritePacket: cmd = [M bytes]: necoIncoming: cmd = [M bytes]: 202 necoSetRelease: unreserved necoWritePacket: cmd = [M bytes]: necoIncoming: cmd = [M bytes]: 201 aesSetup: encryption not supported, inHW 0x0, version 0x0 necoWritePacket: cmd = [M bytes]: necoIncoming: cmd = [M bytes]: 202 necoWritePacket: cmd = [M bytes]: necoIncoming: cmd = [M bytes]: 216 necoWritePacket: cmd = [M bytes]: 160 soccRecv: connection closed cleanly The test email seems to take an inordinate amount of time to generate and send- about 15 minutes, while the little wheel is spinning until the RED Success message. I was unable to get a Secure message setting (per the KB) to complete, but the generic setting worked as described. Further, to cancel the test you must go to another preference screen or close Preferences. Could this be the trouble? What works for you.
  8. Hello, I found an annoying behavior in Retrospect 10.5.0.145. I have two licences running on two different mac mini server under OS X Server 10.8.5 and both act the same way. When a backup-script is finished Retrospect sends an email. If i run the same script a second, or third time the same day, Retrospect sends no mail. I increased the network-logging level to 7 in retro.ini in order to get a clue, but the only thing I see is, that the first time the script runs a day it sends an email (SMTP-connection etc.). The next time i run the script there is simply no try to send an email, I mean no smtp connection etc. What can I do?
  9. Hello, I was wondering if it was possible to disable certain types of e-mail notifications within Retrospect. For example, I would like to receive notifications for when backups are successful and for when they time out/fail, but I do NOT want other notifications that tell me Retrospect is opening/exiting each time it runs a script. Here are the notifications I do not want to see e-mailed every day to me: If there is some way I can disable these notifications, I would greatly appreciate help on where to find them. I do not want to uncheck the box under e-mail preferences that says "Send e-mail for successful events" because I fear that this will disable my successful backup e-mails, which is what I need to see every day. I am running Retrospect version 8.1.0 (266), OEM Single Server Thanks in advance!
  10. I have 9.0.2 set up to send me email on various events. The emails come in with the right timestamps, but the time ZONE is set one hour off (to the west), so they come in appearing to have been generated an hour later than they actually were. It's no a killer but it should be fixed.
  11. Are there any ways to customize the email preferences more grainularly? For example, why does it send a single email for every exchange mailbox that fails in a single backup set, rather than a combined report for that backup set after it completes (successfull or not)? After the backup completes, send me a combined report of exceptions and failures for that backup set. I've seen between 50-100 emails sent in a short period by this product when exchange mailboxes failed to backup, which is completely unacceptable. Just imagine an organization with more mailboxes... For recycles, why does it have to email me to tell me the backup set was reset? I don't need to know that, why can't I toggle that off? We just need the ability to trim down the amount of spam this product generates. Yes, we need to know when a backup fails or succeeds, but we don't need to have so many emails sent to us to do so.
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