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Found 1 result

  1. I had a tape jam when I tried to load it into the drive. I had to remove the right magazine and push it out the stuck tape by hand. After I powered the tape drive back on, I kept getting a hardware error. I did a shut down and a hard reboot of the tape drive and the error went away. To check the drive out, I unloaded, loaded, reloaded and moved the tapes around via the drive menu. It seemed to be working fine. Now retrospect does not see the device any longer. I powered down the tape drive and server. Started up the tape drive. Started up the server, and it still does not see it. I have had this setup running for years, so its not a new setup issue. Under device manager, I can see the SCSI card (Adaptec SCSI Card 39160 - Ultra160 SCSI (2x)). I have/had it set to SCSI ID:5. I checked the cables and the SCSI terminator, and they are all connected correctly. Its a Quantum Superloaded 3 V:43.0. I am running Retrospect Multi Server 7.6.123 Driver Update and Hot Fix 7.6.2.101 on a Windows Server 2003 Standard Edition Service Pack 2 (build 3790). Retrospect is setup for auto updates. But when I try to get the updates manually, it says "Could not connect to the Retrospect Automatic Updates site. Please make sure .. connected to the internet ... proxy setup...". I am connected to the internet (I am posting to this forum from the server) and we do not use proxies. But I wouldnt think that the updates access would cause the drive to not be listed after a tape got stuck. Has anyone run into this and solved it? Do you need any more details from me? I appreciate the assistance. Don
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