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Found 2 results

  1. mikezZ1

    Can't Read error -1010

    I have been using Retrospect Prof 7.6.111 on a Dell XPS Gen4 with WinXP Pro sp3 (32bit) to backup up to USB Seagate 500MB and WD 160 MB drives for years without problems except for a few compare errors. Recently I acquired WD Elements 4 TB drive and could not successfully complete a backup without File "xxx": can't read, error -1010 (API request bad); Trouble reading files, error -1010 (API request bad) errors during copy. I tried a borrowed WD 3TB on only 9 GB backup and it copied but got the error when comparing. Tried re-formatting with 512k sectors and then 2 partitions of 1.9 and 1.8 TB got same error so I'm guessing it is not a problem with XP and the drive being over 2GBs.. Drive seems to work fine when manually copying files and only seems to have a problem with Retrospect. Even having the new WD drive plugged in and backing up to the old Seagate drive causes the error in Retrospect. Both are drives connected to built-in USB2 ports, I was planning in installing a USB 3.0 host card after testing the new drive. Has anyone else came across the -1010 error? WD tech sup said it does not sound like a Windows error but rather a Retrospect error. Thanks.
  2. trbloomer

    Prevent remote backup

    I need to prevent remote users from backing up. They connect various ways via home internet, public internet, and cellular modem. What I would like to do is only let them backup when they are on our internal network but this is slightly complicated by the fact they sometimes use a vpn into our network. I'm not sure where to look for the information. We are using 7.6 clients. Thanks