nholford posted a topic in Product Suggestions-WindowsProblem: Building snapshot never completes Retrospect 9.5+Win10 I have been using Retrospect with Windows 7 for many years and its been a lifesaver on 2 occasions when my hard disk died. I have "upgraded" to Windows 10 and I am using Retrospect 9.5.3. Since the Win10 upgrade I am unable to complete a backup because Retrospect hangs at the stage of "Building snapshot". I see there have been reports of this problem in other fora but I could not find any solution. Does anyone have any insight as to what I can do?