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CherylB

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About CherylB

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  1. Retrospect documentation says you should be able to configure the system to clean tape drives after every 400 hours of use. The documentation says you control click on the drive and set it there but there is no option to select for auto cleaning. Where can I find more information on configuring this automatic feature? Thanks for any suggestions.
  2. Martin is definitely not the only one experiencing over-lengthy backups. We use incremental backups and the instant scanning often takes multiple hours and sometimes overnight. I will discuss this with our team and try turning off ISA but am hoping the release of v.16 repairs this.
  3. Lennart_T and DavidHertzberg-- thanks to both of you. Both of you have been very helpful when I have posted questions on this forum.
  4. We could not bring the hard drive back to life. Lennart_T suggested to "Repair" the media set in Retrospect which I ran yesterday. Today I am happy to report the repair was the correct fix and I have a backup for the entire lab. Thank you Lennart_T Once we have the hard drive for the failed computer replaced it will be added to the backup schedule.
  5. The hard drive is toast. I'll start with the Repair in Retrospect. Thank you!
  6. (Date) Connected to Computer Name * Resolved container Akumar's imac to 1 volumes: akumar iMac on Akumar's iMac - Date Time Copying akumar iMac on Akumar's iMac Date Time Found 1186107 files, 2511 folders, 295.6 GB !Trouble matching akumar iMac on Akumar's iMac to Lab Name june 2017 [001], error -808 (key/refnum search failed) Does the above info help? Thank you for your time!
  7. Am getting the error above and the computer is not backing up. I found the Retrospect error code page but that merely lists the same info I see on the failed backup. I don't know what this means nor what to do to resolve this problem. The computer is using OS 10.11 and Retrospect v is 15.1 but I can't check because the hard drive on the computer has failed. What does -808 mean?
  8. I sent in an email to Retrospect Support yesterday: Agent Response: Can you send us a copy of the operations_log.utx file from library/application support/Retrospect? We can review the log to better understand what may be happening. Please let us know if you have any additional questions.The Retrospect Support Team I sent a zip file of the operations_log.utx file this morning.
  9. Here's what was in files I tried to send: Computers are Mac’s running OS 10.13.4 or 10.13.5 From the logs: DATE TIME Connected to COMPUTER NAME (CN) *Resolved container CN to 2 volumes: cn on cn CN on cn +Can’t access volume cn on cn, error -1,101 (file directory not found) Retrospect then continues to the 2ndvolume (CN on cn) and ends with “Execution completed successfully.” In another instance there is one volume but the error message says: “Folder CN/private/var/db/ConfigurationProfiles/Store/, +Scanning incomplete, error -1,101” Retrospect continues to build and store a snapshot. Completes with 1 execution error.
  10. I am using Retrospect v. 15.1.0.131 and am still having this error -1,101 problem. The problem is I don't see a clear pattern either. Here are 2 samples in the files attached below.
  11. Understood. Thanks for letting me know.
  12. Yesterday I updated our server v. of Retrospect to version 15.0.0.312 as recommended by the Agent. This has had no affect on fixing the error -1,101 bug and the backups are still generating this error code. I updated the Support Case History today.
  13. Thanks David. I did submit an email Support Request earlier this morning. Here is the response. I am just now starting to test this solution. Agent Response: For -1101 errors, please try this pre-release test version of Retrospect:Please let us know if you have any additional questions.The Retrospect Support Team
  14. Mayoff, I am requesting the bug fix version for v.15.0.0.190 users asap. We recently upgraded the server to v.15 and I am progressively upgrading each of the clients. I was seeing a lot of the error code listed below while we were at v.14.5 but the error codes are continuing after upgrading to v.15. Very frustrating! "Can't access volume..., error -1,101 (file/directory not found)... Compressing catalog file...Execution incomplete"
  15. Thank you David. I will contact Retrospect Tech Support.
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