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CherylB

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About CherylB

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  1. I am running a ProactiveAI backup on a MacBook Pro (no parallels installed) and specifically selected in Rules: "User Files and Settings except movies and music." I started this backup at noon and it is backing up .mkv movie files! After waiting a few hours I stopped the backup because the user is leaving the office for the day. Is there another trick to tell Retrospect NOT to backup the .mkv files??
  2. In reference to Madison437 and the error code -1,101 (file/director not found) I found this helpful article on the Retrospect support site. The update to Mojave (10.14) has a new security feature. You need to open System Preferences > Security & Privacy > Privacy tab > Full Disk Access. Click the lock to authenticate. Now go to Finder menu and Go > Go to Folder. Enter: /Library/PreferencePanes and drag the Retrospect Client over to the Full Disk Access window then /Library/Application Support/Retrospect and drag the RetrospectInstantScan to the Full Disk Access window Attached is the document where I found this info. Retrospect: Full Disk Access Mojave .pdf
  3. That is good news. We are in the process of upgrading to v.16.
  4. DavidHertzberg, thank you for the detailed information. I have filed a support case and hope the March 6 upgrade to v. 16 (or v.16.1) will be helpful in speeding up Instant Scan and other backups.
  5. Retrospect documentation says you should be able to configure the system to clean tape drives after every 400 hours of use. The documentation says you control click on the drive and set it there but there is no option to select for auto cleaning. Where can I find more information on configuring this automatic feature? Thanks for any suggestions.
  6. Martin is definitely not the only one experiencing over-lengthy backups. We use incremental backups and the instant scanning often takes multiple hours and sometimes overnight. I will discuss this with our team and try turning off ISA but am hoping the release of v.16 repairs this.
  7. Lennart_T and DavidHertzberg-- thanks to both of you. Both of you have been very helpful when I have posted questions on this forum.
  8. We could not bring the hard drive back to life. Lennart_T suggested to "Repair" the media set in Retrospect which I ran yesterday. Today I am happy to report the repair was the correct fix and I have a backup for the entire lab. Thank you Lennart_T Once we have the hard drive for the failed computer replaced it will be added to the backup schedule.
  9. The hard drive is toast. I'll start with the Repair in Retrospect. Thank you!
  10. (Date) Connected to Computer Name * Resolved container Akumar's imac to 1 volumes: akumar iMac on Akumar's iMac - Date Time Copying akumar iMac on Akumar's iMac Date Time Found 1186107 files, 2511 folders, 295.6 GB !Trouble matching akumar iMac on Akumar's iMac to Lab Name june 2017 [001], error -808 (key/refnum search failed) Does the above info help? Thank you for your time!
  11. Am getting the error above and the computer is not backing up. I found the Retrospect error code page but that merely lists the same info I see on the failed backup. I don't know what this means nor what to do to resolve this problem. The computer is using OS 10.11 and Retrospect v is 15.1 but I can't check because the hard drive on the computer has failed. What does -808 mean?
  12. I sent in an email to Retrospect Support yesterday: Agent Response: Can you send us a copy of the operations_log.utx file from library/application support/Retrospect? We can review the log to better understand what may be happening. Please let us know if you have any additional questions.The Retrospect Support Team I sent a zip file of the operations_log.utx file this morning.
  13. Here's what was in files I tried to send: Computers are Mac’s running OS 10.13.4 or 10.13.5 From the logs: DATE TIME Connected to COMPUTER NAME (CN) *Resolved container CN to 2 volumes: cn on cn CN on cn +Can’t access volume cn on cn, error -1,101 (file directory not found) Retrospect then continues to the 2ndvolume (CN on cn) and ends with “Execution completed successfully.” In another instance there is one volume but the error message says: “Folder CN/private/var/db/ConfigurationProfiles/Store/, +Scanning incomplete, error -1,101” Retrospect continues to build and store a snapshot. Completes with 1 execution error.
  14. I am using Retrospect v. 15.1.0.131 and am still having this error -1,101 problem. The problem is I don't see a clear pattern either. Here are 2 samples in the files attached below.
  15. Understood. Thanks for letting me know.
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