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Nigel Smith

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Nigel Smith last won the day on January 30

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About Nigel Smith

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  1. What OS was the MBPro on? Asking because that sounds more like Apple's new(-ish) security sandboxing kicking in, rather than an UNIX permissions error. If you fancy trying again, reboot with Command-Option-Shift-R held down -- that should install the OS version the Mac shipped with (unless that's the "Apple database" you mention). I'll confess, we long-ago decided to only back up user data while reinstalling the OS, apps, etc from scratch. Always seems like a good opportunity to clear out the cruft that accumulates over time. But for bare-metal restores in the past I've always connected the Mac-to-be-restored to another Mac (either client or the RS server) in Target Disk mode, though I guess lack of adapter prevented you from doing that initially. I've a spare laptop sitting on the bench right now. Let me know the client OS and I'll set up a test (though it'll be with Server v13) using the "Live Restore" instructions here.
  2. It's how it *does* work with Retrospect client (and has for the last umpteen years), and I've seen other IP-listener daemons do the same. Since you are on a static, just run retroclient.exe /ipsave <static-address> (from the page linked above) on the client and it will always behind to your external interface rather than the virtual one -- no messing with RS Server required.
  3. Nigel Smith

    R16 really slow backups

    Windows 10 updates have killed SMB1 updates before, so I think you've nailed it. It would be better to sort your Synology so it'll work with SMB2 or 3, both for speed and security. How you do that will depend on your DSM version, but you'll find instructions in "Option 1" here <https://www.synology.com/en-global/security/advisory/Precaution_for_a_PotentialSMBVulnerability>. Unless you have a particular requirement to use SMB1?
  4. In my experience, RS Client binds to the first interface it finds to be active -- I often see this when someone has wireless enabled but unused while they are actually using ethernet. Sounds like yours is (sometimes) seeing the virtual interface before the real one. Instead of deleting/re-adding the client, try the instructions here <https://www.retrospect.com/en/support/kb/client_ip_binding> -- whether you use the "temporary" or "permanent" solution will probably depend on whether that machine is DHCPd or on a static IP.
  5. Probably a StorageLoader, then. <https://www.overlandstorage.com/products/tape-libraries-and-autoloaders/neos-storageloader.aspx#Overview> Yes, that'll be manual cleaning. I understand you don't want to mess around too much before the Bank Holiday weekend but, when you're back, these are both easy jobs to do. The first is just spitting out the cleaning tape to the mail slot and removing it, cancelling the "cleaning slot" designation on the library slot, adding a new member to each tape set -- all done through the Retrospect GUI. The second would be setting up static-IP settings as per your network via the StorageLoader's front panel (pp48 of <https://www.overlandstorage.com/pdfs/support/NEO-S-Series-UG-ENG.pdf>, plugging in an ethernet cable, logging in with your web browser then resetting password etc. You can then use the Web GUI to do the important things like check/update the library firmware etc. One word of warning (coz this always catches me out) -- pressing front panel buttons often (always?) rips control from Retrospect but, when you finish, RS (or the Mac OS SCSI routines) can't always gracefully resume operations without a restart. So pick an idle time when, if necessary, you can restart the backup server 😉 Ooof! I excluded VHDs from our backups a l-o-n-g time ago, for that very reason. Not a practical solution for you though! And it may be worse than it first looks -- depending on how those VHDs are set up, every previous version of every edited file may still be on the VHD, hidden from a "file explorer" but still present in part or whole on the disk just as they are on a "real" hard drive. While you'll still get compression that might be countered by the large amounts of "unseen" cruft... Others (David? Lennart?) may be able to chip in how how best to manage this -- I've never used block level incremental backups <https://www.retrospect.com/uk/documentation/user_guide/mac/block_level_incremental_backup> or Retrospect Virtual <https://www.retrospect.com/uk/products/virtual>, which are the two quick fixes that leap to mind.
  6. Ah, but what is the library, how is it attached, and to what? I'll take a punt that it is a FlexStor II 1-U, fibre connected. On the face of it that is supported by Retrospect, but so is my fibre-connected Scalar 24 *except* the fibre connection is via a Thunderbolt to fibre adapter, which introduces its own problems -- I see similar SCSI errors to the ones you showed when my adapter has a "moment", and the tape finishes before it is "full" (note that on a sequential-tape system you can't go back and "fill up the gaps" later). You'll see RS's automated cleaning option if you click on "Options" when the drive (not the library) is selected as in your screenshot above. It is in "hours of use" and by default it is "0" (never) and I'd suggest you keep it at that. Cancel the cleaning slot and keep the cleaning tape in your desk for when needed and that'll give you an instant 33% bump in set capacity simply by adding a tape to each, which will buy you time to sort things out. Get the library on the network and use the management GUI to monitor the cleaning requirement instead. How often you'd need to manually load the tape and run a cleaning cycle will depend on your environment but, IMO, most people do it far too often given that LTO drives self-clean every time a cartridge is inserted. The drive/library should tell you when it is required: on the front panel there's probably a "Clean" indicator, and it'll show in (and should be set to email/Slack/SMS/whatever an alert from) the network management UI. And note on backing up the WP installs: Lots of small files will (almost) always take up more space on tape than the same amount of data in one single file -- assuming compression is the same, an unchanged WP install will use more tape capacity than the original installer. Also, many of the WP files across your client folders will be unchanged and thus the same and, under RS's default "don't copy the same thing twice" setting, don't actually get backed up a second/third/100th time and so don't contribute to the "compression percentage". So, across the whole set, the WP *code* contribution is minimal compared to media, assets, etc your clients have uploaded (which, I think, is the point Lennart was trying to get across). Hope some of that ramble helps...
  7. To my eyes, that looks more like a SCSI error causing a premature end to tape writing than an error with the tape itself. Retrospect would, in that case, still move on to the next tape so the effect is the same. Adam, you still haven't said what tapes you are using. I'm guessing from... IBM|ULTRIUM-HH6|E6R3 ...that Lennard's right and it's an LTO-6, and that Retrospect's reported nominal capacity is bogus. If we are right then, given that you are a media company and probably dealing with already-compressed video etc, I reckon the "space used" on tapes 1 and 2 is both correct and the best you can expect (they're full but mis-reporting spare capacity), i.e. 2.5-3TB per tape because there's minimal compression, while tape 3 "finished early" because of the comms error. So each 3-tape set is barely big enough for your current weekly usage, even without problems like this. But more info would help here -- what are the tapes, what's the drive and firmware version, what machine is the server on and how is it connected to the tape library, etc. Oh, and I wouldn't recommend using Retrospect's "automated cleaning" with LTO drives. The drive itself should flag a cleaning requirement for you, either on its display or via remote management, when it needs it rather than after a certain amount of time.
  8. Generally -- yes, you can use static IPs on (your own, controlled) Wi-fi connections. How you do that will depend on your router's interface (can you assign by MAC, do you "block out" a range from DHCP distribution and manually set from that range on the client, etc). Some low-end boxes may not offer the facility at all, of course...
  9. Unless you have reason not to, update your Mac to 10.11.6 -- that fixed a lot of small 10.11 problems for us, especially as other software was updated to cater for more recent OSs. And try mounting over SMB rather than AFP. While it shouldn't make a difference, it often does -- especially since your NAS is probably running Windows permissions that are being translated so they can be used over AFP, so plenty of scope for "strange behaviour"...
  10. As well as another "What David said...", whilst you can't use the finish of one script to trigger the next, you can set scripts to run sequentially after a single trigger-action by using Run Documents. See page 234 of the Windows guide but, basically, if you open several runs documents at once then the scripts contained will run in alphabetical order. So name them "A - First Script", "B - Second Script", "C..." etc, set them all to use the same execution unit just to be sure, and you should be good. Personally though, I'd just use scripts as others have suggested. Set them to trigger at 1-minute intervals in the order you want, set them all to the same execution unit, and they'll run consecutively.
  11. Nigel Smith

    Copy with Move not working

    These look to be Dropbox folders... First, test the script with a local source instead of the Dropbox folder and see if the problem still happens. I'm expecting it won't 🙂 but, if it does, follow David's suggestion of submitting a bug report. Otherwise you'll have to drill down through your Dropbox sharing settings, ownerships and permissions for those folder -- doing it through the Dropbox web interface will probably be easiest. While you're there, make sure those folders are actually empty! If everything looks OK then it is probably a Dropbox syncing problem -- try deleting those folders via the web interface instead of with Retrospect or through the Finder.
  12. Nigel Smith

    Selector doesn't work for only 1 Backup Script

    Isn't that to be expected? IIRC, the tip for Windows paths implies you have to include both the drive label and, for directories, the trailing slash. So it should be "path matches E:\2018\".
  13. Nigel Smith

    Automating cleaning tapes

    Cheryl, How this happens will depend on your tape drive. If you have a barcode-reading drive and a tape in the library with a "cleaning" barcode attached, Retrospect should automatically load that tape after your chosen number of hours (the default is 0, so make sure you set that in the drive's "Options" in the Storage Devices window. If you have a library that doesn't do barcodes you will have to set a slot to be your "Cleaning tape" slot -- control-click the slot you want in Storage Devices and "Enable as cleaning slot" -- put the cleaning tape into that slot and, again, RS should automatically use it when required. If you have a single drive without a library then the best you can do is get RS to remind you to clean the drive, then insert the tape yourself. As David says above, you can find this in the online User's Guide. The library options above are pages 54-56.
  14. Nigel Smith

    Cannot "move" disk media set

    The RAID itself shouldn't go to sleep. The disks will spin down, but the card itself should remain active and the volume should stay mounted on the Mac. Is it possible that the Mac itself went to sleep (if it happens again, check the OS logs for the sleep event)? I wouldn't set any backup server to auto-sleep, just to be sure (let the display sleep if one is attached, but not the computer) and would just do it manually if e.g. I had no backups to do over the weekend. I'm all for energy saving, but not when it turns an important system into a flakey one! 🙂 If it's not set to sleep then you are down to normal troubleshooting. AFAIK (David? Lennart?) Retrospect accesses an external volume via OS calls rather than directly as it does with tape drives. So you can test with Finder copies of similar size or larger as the first step.
  15. Nigel Smith

    Cannot "move" disk media set

    It all depends on what the problem is. If it was introduced at the file system level, e.g. a disconnect while writing data, then fine. The problem will be with the volume presented to Disk Utility and will (since this is a hardware RAID) be present on both drives. Fix the volume, fix the problem. If it's a disk problem then no, don't go there! One disk should be showing as "failed" -- simply pop, replace, rebuild RAID. Perhaps worth noting that RAID =/= backup -- it will protect (somewhat) against hardware failure, but not e.g. data corruption. And personally, I wouldn't trust *any* volume, RAID or not, that "unexpectedly" unmounted. Get that sorted before continuing!
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