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allisong

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About allisong

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  1. Pleased to report that this is fixed in 7.7.325 very pleased!
  2. I have just upgraded to this version and it has solved the MS Exchange issue I had with 7.7.208.
  3. Please let us KNOW when the next scheduled release is expected, thanks!
  4. I have the same issue on the production version see post made earlier, I have had to downgrade to get around the issue, using 7.7 clients on 7.6 software! If there is a version fixing exchange backups I would be grateful! See post: http://forums.dantz.com/showtopic.php?tid/33438/ Geoff
  5. YES I DID BOTHER TO READ IT!, the point of my post about backup sets was that I wondered whether sets made with 7.6 then used with 7.7 exhibited this problem only. I do not use incremental backups, only "recycle" for these backup sets and they all fail. I have since gone back to 7.6 as I cannot stand these errors.
  6. I have now downgraded again and all works perfectly. One thing I did notice is that any backups made to files with 7.7 would not work with 7.6. Perhaps this is the other way around, do file base backup sets made with 7.6 work fine with 7.7?? Geoff.
  7. I have recently upgraded Retrospect Multi-Server with addon value pack from 7.6.123 to 7.7.203 then 7.7.208 and now when I back up mailboxes on my exchange server I alwasy get this error: Assertion Failure at "tstring.cpp-374" I run Windows SBS2003 R2 with exchange 2003 fully patched to latest releases. This happens with all 7.7 releases and did not happen on 7.6 and I have now had to downgrade, pretty pissed off!!!
  8. Tested in 7.6.111 and not fixed.
  9. great news, looking forward to the fix, thanks, Geoff
  10. I am using Retrospect 7.5.508 with 7.5.13.100 hotfixes. I am using SQL server 2005 standard. The SQL server is on the same machine as Retrospect and is being backed up to tape locally. The messages I get are: Event Type: Error Event Source: SQLVDI Event Category: None Event ID: 1 Date: 24/04/2008 Time: 12:07:20 User: N/A Computer: Description: SQLVDI: Loc=IdentifySQLServer. Desc=MSSQL$. ErrorCode=(1060)The specified service does not exist as an installed service. . Process=7484. Thread=5212. Client. Instance=. VD=. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.'>http://go.microsoft.com/fwlink/events.asp. Then I get: Event Type: Information Event Source: MSSQLSERVER Event Category: (6) Event ID: 18264 Date: 24/04/2008 Time: 12:07:36 User: Computer: Description: Database backed up. Database: master, creation date(time): 2008/04/22(20:01:41), pages dumped: 387, first LSN: 235:272:50, last LSN: 235:304:1, number of dump devices: 1, device information: (FILE=1, TYPE=VIRTUAL_DEVICE: {'dantz_retrospect_vd_master'}). This is an informational message only. No user action is required. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. So this suggests it backups ok but that Retrospect causes the error by querying something via SQLVDI wrongly, so I don't think Retrospect can be blameless as this does not happen with other backup packages!!!
  11. Same error here, needs to be solved: Event Type: Error Event Source: SQLVDI Event Category: None Event ID: 1 Date: 02/04/2008 Time: 00:54:57 User: N/A Computer: Description: SQLVDI: Loc=IdentifySQLServer. Desc=MSSQL$. ErrorCode=(1060)The specified service does not exist as an installed service. Process=2916. Thread=1388. Client. Instance=. VD=.
  12. allisong

    Open File Backup - Retrospect 6.0 Single Server

    Thanks for the info, I run NTFS only and and havd several Gbytes free, it has worked ONCE only and yes perhaps something is wrong with this system regarding shadow copy, the system is a single Laptop running Windows XP professional and I am only trying to back it up to a Tape Drive connected via SCSI (VXA-1). How do I check Shadow Copy, I don't have any other software? This was the last E-mail I got from Dantz support and it was completely on the wrong track it seems, Geoff. QUOTE: Dear Pablo, I have been away and just uninstalled Retrospect 6 and re-installed from scratch, I do not have a roff.sys in the \system32\drivers directory and rofftest fails, what do I do next. I am dead sure that open file backup option was installed in the installation options, Regards, Geoff. -----Original Message----- Sent: Monday, February 24, 2003 3:28 PM Subject: RE: Rofftest Hello Mr. Allison, Please uninstall Retrospect and re-install it again being logged as admin or using a user with administration rights. After that check again regarding the roff.sys file I mentioned on my previous email. Regards, International Technical Support Engineer Dantz Development Corporation http://www.dantz.com ---- Pablo, Thnaks very much, I did not have roff.sys in the drivers directory (or anywhere on the PC) nor the registry entry, I have added both but rofftest does not work after a reboot, this is the error I get: C:\Windows\Temp>rofftest c rofftest - copyright 2002 by Dantz Development Corporation This tool tests the Retrospect Open File Filter (ROFF) by snapping and unsnapping a specified disk volume roffttest: Error opening the control device [0x00000002] As there was no regisrty entry, do I have some other entry missing? Please advise and thanks for your help so far, Geoff. -----Original Message----- Sent: Thursday, February 20, 2003 4:55 PM Subject: Rofftest Hello Mr. Allison,, Thanks for your email. Please check first that one of your partitions is formatted as an NTFS volume and not FAT32. Check that you have the following file: -roff.sys in winnt\system32\drivers And also the following entry in the registry (if possible check it also): HKLM\system\currentcontrolset\services\roff\enum\count key is 1 If you still have problems, verify that Retrospect Open File Backup is working using the attached rofftest utility. For example to verify Open File Backup on Drive E, E:\temp>rofftest e rofftest - copyright 2002 by Dantz Development Corporation This tool tests the Retrospect Open File Filter (ROFF) by snapping and unsnapping a specified disk volume Snap volume: OK Access snapshot volume: OK Unsnap volume: OK E:\temp> Feel free to contact us again if you still have questions, Best regards, Technical Support Specialist Dantz Development Corporation http://www.dantz.com ----
  13. I have the Retrospect Single Server Edition with licenses for unlimited clients and open file backup, I have successfully done one open file backup (Windows XP Professional), ever since then I get the following error, and calls to you Dantz and re-installing etc, etc, it never gets fixed and I find the US$600 paid somewhat worthless! This is the error message in the log, my disk has 34.5 GB used, 21.3 GB spare and I backup only around 6 gig of this drive? "Can't use Open File Backup option for Drive C (C:), error -2147418113 (unknown)" I have had all sorts of advice from Dantz about roff.sys, (it is never installed in my system despite requesting this option in the custom install screen) Anyone have ANY ideas? Geoff.
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