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Everything posted by sjmills

  1. I filed a bug, then I uninstalled and deleted all Retrospect files from my machine after attempting to try 16.5, but was greeted with a stupid Try button that took me to a web page to fill out a form just so I could download it again and get a trial code. No thanks, I'm finished with Retrospect and it's bugs, bad design, and horrendous performance when browsing backups.
  2. The boot volume I'm backing up is on the same machine that Retrospect runs on, so it's not a client. But if I select that boot volume in the Sources, the Options tab is all disabled, then yes, All Volumes is selected.
  3. And setting the "No backup" label on /System/Volumes/Data/Volumes AND each of the external volumes in that folder isn't working. They still get backed up. Great. It's also hard to tell if the correct label is being inspected by Retrospect, since they call it Gray in the Rules editor, even though I've renamed it to "No backup", and there is still a label named Gray that uses the same color.
  4. The problem with just letting Retrospect "handle the rest" is that it will now backup /System/Volumes/Data/Volumes/<all external drives>. That's just wrong and should not happen. Suddenly my full boot volume backup went from 850G to 1.3T because it's also backing up an external drive that I backup in a different set, AND the external drive I used to backup TO. Until they fix this in Retrospect, I'm going to have to mark /System/Volumes/Data/Volumes with my No Backup label so Retrospect will skip it for now. I'll submit a ticket for this, because it needs to be fixed.
  5. Yes, it's my boot drive. Safe boot and regular boot did not make a difference. Same error last night. I wonder if Apple added another level of folders or changed the permissions on Data, since the Retrospect doc lists ~/Library/Containers/com.apple.mail/, but not ~/Library/Containers/com.apple.mail/Data.
  6. I have both RetrospectInstantScan and RetrospectEngine added and turned on in my Privacy prefs. Retrospect runs on the same machine it backs up, so no client needed. After last night's backup I see in the log: While scanning volume TubeDrive, Folder /Volumes/TubeDrive/Users/myname/Library/Containers/com.apple.mail/Data/, Retrospect has detected it is not listed under "Full Disk Access" on the backup source system and cannot access all user data to create a complete backup. Please follow our step-by-step guide: https://www.retrospect.com/kb/macos_full_disk_access Well, it's on, so what's its problem? Retrospect 15.6.0 (125) macOS 10.14.1 (18B75)
  7. Since "upgrading" to 15, I get error -1011 often, and the entire backup fails. If I then run the same backup manually the next morning, it works. Bug? (Obviously, since earlier versions never did this.)
  8. No. I was able to prevent it by preventing the external drive that it was backing up to from sleeping. I'll have to stop doing that to see if any release since then has made a difference.
  9. The last full backup for a particular Mac with version 14.x took around 18 hours to complete. The current full backup of the same Mac with maybe 5% more data has taken nearly 25 hours and it's only 1/3 of the way done! WTH? RetrospectEngine is being quite a pig, using 1.66G of RAM. Anybody else seeing 15 being severely slower than 14.x?
  10. It was the media request timeout pref. My guess is that it was always on (not sure when or how it got turned on) and set to 20 minutes, but it never worked before 15, so it wasn't causing a problem. All the email prefs are on and working, except it did not send a waiting for media email. I've been in contact with tech support and have reported that problem.
  11. Every 2 months, my backups switch to a new backup set as part of the schedule. I use file backup sets. Since "upgrading" to 15.0.0, the wait for media step now times out and fails instead of letting the user choose a new backup set when they get around to it. That's really lame. Also, look how long it took to find the files; over 5.5 hours. It never took that long before. + Normal backup using Tube Script at 2018/05/06, 20:00:00 (Activity Thread 1) 2018/05/06 20:00:02: Finished scanning backup set data files To Backup Set Tube [009]... 2018/05/06 20:00:00: Use new Backup Set: Replaced with Tube [010] - 2018/05/06 20:00:00: Copying TubeDrive 2018/05/07 03:35:07: Found: 3436579 files, 770796 folders, 759 GB 2018/05/07 03:35:21: Finished matching 2018/05/07 03:41:23: Copying: 3280991 files (694.9 GB) and 10324 hard links Media request for "1-Tube [010]" timed out after waiting . [*] ArcDisk::arcExportSessionFile: unexpected value of ArcCatalog::m_lastvol 0; can not write session file 2018/05/07 04:01:30: Execution incomplete Remaining: 3,280,991 files, 694.9 GB Completed: 0 files, 0 B Performance: 0 MB/minute Duration: 08:01:29 (08:01:15 idle/loading/preparing) Here's the previous full new-media backup from the previous version of Retrospect: + Normal backup using Tube Script at 2018/03/04, 22:00:01 2018/03/04 22:00:01: Finished scanning backup set data files To Backup Set Tube [008]... 2018/03/04 22:00:01: Use new Backup Set: Replaced with Tube [009] - 2018/03/04 22:00:01: Copying TubeDrive 2018/03/05 00:38:24: Found: 3383778 files, 750859 folders, 733.6 GB 2018/03/05 00:38:37: Finished matching Only just over 2.5 hours. With version 15, a 2nd backup started at 23:00, but it only lasted a few minutes, so that wasn't what caused 15 to be more than twice as slow.
  12. No, it doesn't have to be erased. Like I said, the previous version properly prompted the user via email when it was to start a new media set. The user would then come to Retrospect, select the current task in the Activities pane, and click the Choose Media (I believe it's called) button down in the Summary pane. Now with 15 it seems like Retrospect is trying to do that on its own, but failing.
  13. I always have the latest version, so the last version was whatever came before 15.0.0. And I was wrong about using file media sets. I'd used them for so many years that I forgot that disk media sets are now the way to go, and that's what I've been using since, I dunno, whenever they appeared and replaced files. After Retrospect tried to backup again, I noticed that there was a new media set "Tube [010]" for this backup in the Media Sets, but it had an empty circle instead of the normal green checkmarked icon, and there was no trace of it on the disk. It's like Retrospect tried to create the set, but failed to add a member to it or even create any part of the file/folder structure.
  14. I just contacted support. BTW, isn't this forum supposed to notify me via email of replies? I've received none. If not, that's very annoying and unlike most forums. I see a Notify switch below this edit box that is off. I'll turn it on, but that should be the default behavior!
  15. Mac Thunderbolt port Firewire 800 adapter hard drive. No hubs, just 3 FireWire 800 drives connected in series to the adapter. No on other cables. They've been working fine for years. Only in the past few months has this problem started. Some problem with permissions or something.
  16. At the suggestion of Retrospect support, I'm switching from the very buggy File media sets to Disk media sets. So I tried to create my first one. I want it to be in the same folder where I've always kept my backups, on an external 4TB drive. I can create the media set, but then it wants me to choose a location for adding a new member to the set. I choose the Backups folder on the external drive. It says "Path not found or access denied". What's up with that?
  17. Hmm. A restart fixed it. Now another external has the same problem. This must be the same problem that periodically caused Retrospect to fail because it couldn't write to the File media sets on that drive, and only a reboot would fix that.
  18. From time to time, I realize that I've seen no emails reporting backup successes or failures. I go to Retrospect (11.5.2 right now) and see that no scheduled backups are running when they *should* be, and they haven't run for a few days or a few weeks. Why does the engine fail so catastrophically? This is a *very serious issue*! I see a couple files in Console named RetroEngine_2014-11-18-233330_Tube.cpu_resource.diag and RetroEngine_2014-12-18-233356_Tube-2.cpu_resource.diag (the 2nd one was just generated after I rebooted my Mac Pro and forced the backups to start again by pausing and then resuming all jobs (because for some reason they wouldn't start automatically like they should've at 23:30). And now both backups are stuck at "Preparing to execute" even after 20 minutes. I've attached both logs. Anything else I can provide? I'm running 10.10.1, and I just turned off Instant Scan before the reboot, because I'd previously turned it off in an older version of Retrospect because I hate how much CPU and disk i/o it uses when I need it. Archive.zip
  19. Retrospect 11.5.3 keeps failing to run scheduled scripts. It'll run for a few days, then just fails without warning. Of course, I don't notice the lack of emails for a few days. This is very bad. I thought I asked for help about this before but got nothing. Tonight I launched Retrospect to check on something and noticed that nothing was running. It then started running today's scheduled scripts, except they never got around to actually doing anything - just sat there saying "Preparing to execute" for half an hour, which is much longer than they normally do that step. So I stopped them, but they never stopped either. Not even logging out and back in would fix that. I had to reboot, and even then I had to force it to shut down because something (and I'd bet ten bucks that something was Retrospect) was preventing it from shutting down. Fix this crap.
  20. My previous report was on the "Retrospect bug reports" board. Are you saying that one is only looked at by users and Retrospect CS doesn't look at it to help better their own products? At every place I've been a developer, some portion of the staff followed and interacted with public forums, from CS all the way up to engineers and management. I was assuming the makers of Retrospect were wise enough to do that as well.
  21. Just adding a comment so I can follow this topic, because the Follow This Topic button isn't working (OS X 10.10 in Safari).
  22. sjmills

    See files in backup

    On Mac, I found it in the Past Backups area, where each backup has a Browse button on the right. Clicking it reveals a modal sheet that says it may take several minutes, yet it sat there for over an hour on a backup that claimed to only have 347 files in it. This area doesn't show all backups, only (from what I can tell) the most recent for each backup set, and only those that aren't currently busy. Retrospect continues to confuse.
  23. I can't find anything about this in the guide. How can I see what files were copied on a certain day's backup? And while we're at it, what purpose does the Retrieve button do in the Backups tab of Media Sets? Searching the guide for "retrieve" shows nothing for that button.
  24. I'm totally confused about why the Disk media set type was added (I always used File before, it it worked fine). More specifically, I want it to start a new media set every month, and add incremental updates to it daily. I back up 3 computers to one large hard drive. I always want the current and previous backup sets for each computer. When I first set up Retrospect 8, it suggested using Disk sets, so I did. But at some point - I don't know if it's the monthly time or a disk space used limit that's been reached - it doesn't proceed until I notice that it's waiting for media and then I go and choose a new backup set for it. That's not a good way to ensure things will get backed up in a timely manner. For one, it should send a warning a day ahead of time that it's going to require a new set. The next problem is that choosing a new set is the most awkward thing I've ever seen in software. Retrospect likes to create its own Retrospect folder in the folder the user has chosen (in my case, that's in a folder named Backups). That's fine, except that when I try to choose my Backups folder, it says there's already a media set in there. So I figure it wants me to choose the Retrospect folder, so I do that, but then it creates another Retrospect folder inside that one. That's confusing. Just look at my Backups folder (screenshot attached). How can I just tell it to make its own new set every month? Is there any reason why I shouldn't go back to File media sets, since they seemed to work so much better? Or is there some way that Disk media sets are supposed to work better than they do?
  25. sjmills

    Which type of media set?

    Yeah, File sets just automatically start a new file in the same location. Disk sets seem to require that the user choose a new area. And it's really confusing exactly which folder you're supposed to choose. I used Disk because the docs made it sound like it was the new and improved way to go. But if it can't automatically just make a new set each month, then it hardly sounds improved to me. I wish somebody from Dantz/EMC2/whoever would help me out here.