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About jhal

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  1. thank you. I was able to trace the problem to a previous installation of Norton Internet Security 2008.
  2. I am attempting to trace the source of a connectivity issue on my computer. Although my web browser is functional programs with update functions cannot reach respective software servers. I would like to know the ports / protocols used by Retrospect, to help me narrow in on the problem.
  3. I run as the 'specified user' but it is the administrator account for the server. Attached is the screen print for activity monitor.
  4. jhal

    Can't launch Retrospect

    Hi, this is same issue I have with disk to disk on sbs 2003. Are there any services I could stop to reset the program (would be less inconvenient than restarting server). Thanks.
  5. I also have problem with activity monitor. On a media unavailable (per email notification), the activity monitor screen is corrupted (no text on dialogue box) Is there a way to upload a pdf of the screen to this forum? sbs 2003, disk to disk install.
  6. jhal

    Is this a valid backup to a slave drive?

    This is a user forum and not tech support so you may have to wait up till a week. Did you have compression enabled? Could explain difference. Seems reasonable.
  7. Thanks for the offer Nate, however I should be ok. I have kept a close watch on the dual layer writers supported by Dantz, and I am a reseller so I keep my eyes open. By the way, keep up the good work!
  8. Nate, I want to purchase a new dvd drive, dl, that is driver supported by Dantz. One of the main problems I have is that by the time a driver is produced (for say a sony dvd) they are already out of season and off the shelf. I have tried to out guess the "new" drives that may be supported by Dantz, and have twice selected a models which were skipped over by Dantz. Is there a contact in tech support that could advise me whether there are any dl drives (currently available for sale) for which Dantz is underway or committed to producing a driver for in the future? (I really prefer not to have to custom configure). Glenn.
  9. I second GoAWest, as the functional impact of 'look ahead' is to provide a warning on quitting retrospect. This warning will examine the currently available media and determine if media is missing for scripts for to be run in the 'look ahead' time period - 4/12/etc. hours. It then simply provides a message saying everything is probably ok or you are missing a specific backup destination. Anyway, this has no impact if you follow the methodology laid out by GoAWest. The advice in message 47987 is a good work around as is Nate's advice in 43664 if you cannot get the kinks and conflicts worked out with retro launcher.
  10. Nate is a whiz, but I think he slightly misread your situation. You have gone from me to xp home, and you are saying xp home cannot read the files stored by retro 6, presumably formatted on 'fat32' disk. I would have thought that you could read the files since XP should read both fat/ntfs. It may simply be a matter of rebuilding the catalog by choosing TOOLS/REPAIR CATALOG/RECREATE FROM FILE BACKUP SET. However I am unsure if this is the problem. Perhaps Nate can take another look at this?
  11. jhal

    Can Retrospect Restore Partition Tables?

    are you asking whether one can separately reset partition information, or separately restore only a corrupted mbr?
  12. Unfortunately this is a process of elimination, next confirm whether you have firmware updated. See the link at http://www.memorex.com/service_support/software_display.php?id=456&dl=p Seems to have several versions of firmware for your model, so it is important to get the right one. (you also have rdu 5.3 installed?) After the update, try toggling the secret prefs <ctrl> <alt> <p> <p> and look for /execution/use nt passthru. Change the option (i.e. if it is checked, uncheck, and if it is unchecked, then check it). My drive works best with it checked. Once you change this option, you need to close Retrospect and restart it to test if it helped.
  13. Do you have nero or easy cd installed? Both of those software programs have a drag to disk program that is normally installed in a "full" install. These "drag to disk" programs are the culprit for many problems, not just with retrospect, as they install drivers that supercede the system drivers and often grab complete control of the device. You did say that you have no other dvd or cd software running, however take another look for these programs because they load with the system and it is not obvious that they are loaded. If you find you have one installed, do a complete uninstall of the nero/easy and then custom re-install nero/eash without the 'drag to disk' program (such as InCD).
  14. jhal

    need help creating a disaster recovery CD...

    So out of curiosity, GoAWest, what media and program do you use for longterm backup?
  15. jhal

    Can't successfully back up to DVD+RW media

    I would agree with restricting write speed, and I would also recommend trying another media. I recently bought a supply of bulk dvd rw's that have a failure rate of 15%, and have been returned. It is not sufficient to accept a media brand because nero or easy can write to it. Retro is very particular, and has more write verification. I have good luck with verbatim & sony brands, but I am using a different brand of writer, and there are peculiarities within writers, so try a few different ones. If this device is not native supported, you may wish also to redo the custom config (limiting the +r/+rw format) if the last time it was done with less than 5.3 rdu installed.