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KingMongo

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Everything posted by KingMongo

  1. Hello, Most of the client machines on my network (some 80-100, approx.) have been generated client-side "You have not been backed up since blah blah blah, please contact your Backup Manager" messages for the past three weeks or so. Of course, this is for users that *have* been backed up; I can verify this in the Log, the Report, and by restoring data from a particular backup. Is there a way to reset the client-side warning for no backup? I don't want to turn the warning off, but neither do I want to reinstall the client on all the machines that are acting up.
  2. Hello, We have a Windows 2000 Server box which hosts a SQL Server. When the Server is up, naturally most of the tables and databases are in use, and cannot be backed up. We rely on the SQL Server application to manage live backups of the databases to another location, which Retrospect backs up. However, I'm wondering if this machine's backups take longer to complete because these files are failing to be backed up. It's obviously a waste of time for Retrospect to back up these folders, but how *much* of a waste of time? Is there a way to quantify this? Should I actually exclude the directory holding all of the databases from being backed up, and if so, would that appreciably increase the speed of my backups for this machine?
  3. I am completely unable to do a full disk restore of my mac clients which are dual-boot OS9/OSX machines. The backup server runs OS9, as do all the clients. I've tried the restores to OS9, and to OSX, with failures in both cases. What must the environment be for this to succeed? Must both the Client AND the Server be OSX? Must the Retrospect Client be running *under* OSX and the restore done *to* OSX for this to work? Or, am I just doing something wrong and my setup *should* work? Please to advise. Thanks.
  4. Hi, this surely can't be that hard to answer? I've already looked in the KnowledgeBase and I'd like a definitive answer, rather than the half-hearted answers provided by the KB.
  5. I get this error on a Windows 2000 Server. This is kind of a bummer, since all I'm doing is closing Retrospect. Sometimes, Retrospect hangs on a job, or it hangs when ejecting a tape. So, I then try to close or shutdown the application. Retrospect then crashes, but leaves the retrospect.exe process running. I can't kill the retrospect.exe process, so it starts eating memory, until it blue-screens the server. This is pretty bad, is there any solution for this? Retrospect really works well for us, but the fact that it can bring down the server when it's having a problem is a serious concern.
  6. One of the more disapointing aspects of Retrospect 5.6's performance for us has been the length of time that it takes to back up permissions. On a large File Server, this results in extremely long backups, and extremeley low throughput, which I felt was injurious to the mechanism of our tape drives. Has there been any improvement to this, i.e., are there some specific, quantifiable reductions to the length of time it takes to backup up file & folder permissions?
  7. Thanks for your reply! So, if you restore a Windows Server for which folder permissions were backed up (which happens by default), but individual *file* permissions were not, would the files inherit permissions from the folder in which they reside, or per whatever inheritance there was? What if inheritance was disabled? Would the files then revert to default (Everyone group has Full Control), or have no permissions applied at all? Thanks again.
  8. I'm curious about the new Advanced Tape Support in Retrospect 6.5, but would like some clarification. Can you run separate jobs simultaneously, one to drive A & one to drive B? Is this Advanced support literally for tapes only? Or, can you run simultaneous backup jobs to multiple physical/logical drives, too? If you have two jobs that you wish to run simultaneously (one of computer A, one of computer , but both will be writing to the same catalog (say, All Computers), can they do this, or will they queue up and only one job will be able to update the catalog at a time?
  9. Hello, I just updated our version of Retrospect Workgroup for Mac, from version 4.3 to version 5.0. The update appeared to be successful, my catalogs, script, and client connections are all intact. However, when I went back to review my logs, to my surprise I found that illegal characters were appearing at the beginning of my catalog and client names, as they appear in my Log. For example, I have a set called Mac Weekly B. It should appear in the Log as "Weekly B." It now appears as: $[*!s321,,14,+3]Mac Weekly B And I have a client called MacRetro, which now appears as: Copying $[*!s312,,14,+3]MacRetro Whatt the hell? It looks like this is where the icon representing the type of client or volume should be going--how in the heck did this get screwed up? And, what can be done to fix it? I'm assuming that this isn't going to destroy my backups, since they appear to be working normally, but this really makes a mess out of my reports...
  10. in reviewing my logs, I see that Retrospect spends an incredibly long time on "Idle/Loading/Preparing." There isn't any detail provided in the log about what *exactly* is going on during this period, so I have to ask--what's going on during this time? For example, I have a server which gets backed up; it has 4 logical drives. In total, the data transfer takes about 2 hours; however, the backup in total takes about 10 hours. why is this, and what can be done to make it stop? is this the result of teh compare taking a really long time? Is there anything that i can do to speed up this process? It's frustrating to see my backups taking so long on something that I can't explain.
  11. Hello, We're having a lot of problems with a Quantum SDLT drive. How come Dantz doesn't have a download page, where users can search for and download updated drivers for their devices? The last time I had problems with a drive, Dantz's support suggested this, that, then the other, and finally suggested that I try their new drivers. It seems really...*cutthroat* that I should have to purchase a technical support ticket in order to get an updated driver for your product.
  12. Using a Quantum PowerStor L500 with Retrospect 5.6 on a Windows 2000 server. Having a problem where either Retrospect or the device is not "keeping track" of what tapes are in the magazine. For example, Tape 1 fills up, so Retrospect moves it back into the magazine and takes one of the blank tapes and starts writing to it, calling it Tape 2. However, Tape 1 does not show up in the magazine as Tape 1; it shows up as (erased)! If I do a scan on the magazine, then Tape 1 is found. BUT, until that tapes is *manually* fed into the drive, Retrospect will simply ask for that tape. Any ideas as to what's going on? I've never had to "instruct" the Retrospect software to "remember" what it has named a tape when it moves it from the drive into the library.
  13. Hello, This is sort of an informal poll... I get widely varying transfer rates from my Retrospect clients, but there are some patterns emerging... 1. Windows 98 clients are stuck between 40-70MB/minute 2. Windows 2000 clients get between 100-150MB/minute 3. Windows XP clients get as much as 250-300MB/minutes (!) What is itthat most other Windows 2000, Retrospect Server 5.6 administrators are getting? And, what *should* we be getting? What can be done to improve the performance of 98 clients? Does overall communication speed improve with a server-side CPU/RAM upgrade, or is the bottleneck the client? Or, is it the network interface?
  14. Hi Melissa, It's a Quantum L500 tape library, with a DLT8000 drive. I can send a Scan command to the library, but the tapes don't actually move around. I have to add some MORE information at this point, however. One of the other techs (in my office) had talked to Retrospect support & ended up disabling the Drive & the Library in the Windows Device Manager. I felt that this was incorrect, and just re-enabled the Library in Windows; now, everything appears to be working correctly. Can you confirm whether this should be happening? Should both the Library & the Drive be disabled within Windows? Or, just the Drive? last question: if everything is working okay with SCSI passthrough, should I bother installing ASPI? Or, is ASPI preferrable?
  15. Thanks for your reply, Melissa! I'm using scripted jobs. I've got some more information about the problems that I've been having, as well. It appears to be that Retrospect simply can't communicate with my tape library; the drive, yes--but not the library. I get errors whenever I'm moving tapes to & from the library, and often, Retrospect will just crash. however, I can manually load & unload tapes from the library console. Any ideas?? Thanks in advance...
  16. Odd behavior with Retrospect. First, some background. I have a Windows 2000 server, running Retrospect 5.6 Server, that backs itself up to tape. I set the scripts up to backup the My Computer Container, where there are two logical drives, C: & D:. For the past 11 months or so, this has worked just fine. Now, for no reason that I can discern, the C: drive isn't getting backed up, and the D: drive is getting backed up incompletely. I adjusted my scripts so that they now back up the C: drive & the D: drive as separate components, and a test shows that that works as expected. So, in a sense, the problem has been resolved. However, I'd sure like to know why it *stopped* working, with no warning. It's sort of distressing, simply because I'd prefer that a backup software be very boring and predictable...not coming up with weird behavior all the time. Thanks in advance!
  17. I've started getting "Execution Incomplete" messages in my log; no idea why. This server typically backs up just fine, with the exception of some sharing violations and individual files not being able to be backed up. However, recently I've been getting a very terse "Execution Incomplete" statement in my logs, with no error message at all, which doesn't really give me very much to do with. Here's a little sample: - 7/9/2002 9:12:45 PM: Copying New Volume (D:) 7/9/2002 9:57:30 PM: Execution incomplete Completed: 8582 files, 6.2 GB Performance: 253.4 MB/minute Duration: 00:44:45 (00:12:09 idle/loading/preparing) 7/9/2002 9:57:31 PM: Execution incomplete Total performance: 238.8 MB/minute Total duration: 00:58:18 (00:31:05 idle/loading/preparing) Anyone ahve any ideas about that? Thanks in advance.
  18. Bump for this post. Again, My Computer fails, but backing up each logical drive separately works fine.
  19. Hi Melissa, Per the log, Retrospect resolves the My Computer Container to two disks, the C: and D:, and then proceeds to backup the D: drive; it totally ignores the C: drive, and doesn't even leave an entry in the log. I guess what I would have expected would be for it to say that the C: drive had no files to copy or something like that...?
  20. I've been getting very consistent "catalog out of sync" errors with one of my backup sets. However, I'm wondering if there might be something going on with the MEDIA, rather than with the CATALOG. Is it ALWAYS the catalog at fault when this error occurs? Or, can there be something going on with the media? When this occurs, the previous time I used the media everything completed successfully; the media has been off-site in a safe location for the previous week.
  21. KingMongo

    Catalog out of sync

    Well, thank you for your reply, but that doesn't answer my question at all. Obviously, I've been following those fixes, but there isn't any discussion of what can be done to *PREVENT* these problems from occurring; fixing them isn't difficult, it's just enormously annoying to have to do it on a regular basis.
  22. KingMongo

    Is retrospect 'Fragile'???

    I would agree with your assessment(s). Yes, you can't have any power saving turned on on the client machines, at least, not in my experience, screensavers included. And, yes, Retrospect is starting to behave very unreliably for us. For some reason, the tapes keep getting "out of sync" with our catalogs, which means that they then have to be repaired; major pain in the butt. And, like you, we don't have any discernible SCSI communication errors. Very frustrating.
  23. KingMongo

    Problem Installing Client on XP

    Hmmm... Never seen those error messages during an install, so here are some guesses... First, what version of the client? Are you using 5.5 or 5.6? Are you installing as a local or domain administrator? Have you installed the latest Windows Installer? Search for *msi.exe on MS' site... Oh yeah...does your copy of the client installer work on other machines/OSes?
  24. KingMongo

    Restore from duplicate backup

    Ah, well, I'm not going to try and swing your opinion of Dantz's tech support one way or the other; I'm dissatisfied, but that's just my experience. For the other, it appears that my advice re: restoring a disk would not apply to you. I don't believe that the Express version has that functionality since the Server version does. It's one of the reasons that we got it. Good luck.
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