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About fong

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  1. Retrospect Multiserver 6.0 has been running much more slowly lately. I tried running Windows XP Pro Disk Defragmentor, because the disk shows heavy fragmentation. But the utility complains it is unable to defragment the .bkf files even though the 130 GB hard drive is only half-full. Is there some better, and more reliable industrial strength defragmentor program I could try? ---Pam
  2. We have had Retrospect 6.0.206 running on Windows XP Pro for several months now, coming up on a year. The PC clients seem always to get backed up fine, but one of our Mac clients fails more often than not. And seeing this will soon be our anniversary with the product, it would be nice to try to solve this persistent problem. The server reports Error -530 backup client not found. But the failure is inconsistent. Sometimes the backup is successful. The Mac is running OS X 10.2.6 and Retrospect client 5.0.540. The Mac is configured for static IP, and Network Port Configuration set only for Built-in Ethernet. Firewalling is configured to allow Retrospect port 497. We don't know if it is vodoo, but the last two times, when the owner of the Mac client was worried that the backup might fail yet again, the owner ran the Retrospect Client to monitor whether the Backup was proceeding, and saw that this Control Panel did not show any change in Status: Ready. The backup failed with the -530 error. Is it okay to run an automated backup with the client program open? Please e-mail copy of responses to fong@caltech.edu. Thanks. ---Pam
  3. It would be nice if there were control by external text scripts, or at least full reporting to standard text formats. I would like to provide my customers with the details about their particular backups. I would like to be able to present the exact selection of options, included files, client info, and backup logs and sessions contents. As it stands now, I either have to transcribe and manually export all this info, or drag them over to the server to point-and-click through all the screens. I would appreciate more accountability in being able to show that scripts contacted the correct client, that the versions were correct, that verification, compression, filenames, catalog names, backup set names, etc. were set properly, that the archive logs and lists of files that were backed up are in a convenient location for me to distribute by e-mail, marked up with XML, or other more standard and automation-friendly means. You've got a nice industrial capable product here, but it handles like a consumer product. Give us the power of command line data-driven control and reporting. I want to be liberated from mice. Nice looking product, but I don't want to have to sit here and work with it. I don't want it to control me, I want to control *it*. Right? How about all those visions of being at the beach, and getting an e-mail that the backup was successful, then clicking on a WAP page to see that a particular file was backed up sucessfully, etc. ---Pam
  4. I'm trying to backup Mac DHCP laptop clients over different subnets using automated scripts, but I think the Multicast is being blocked by the routers. Do you have any suggestions for enabling the backup clients to be located automatically at runtime? I guess otherwise, we will look into getting them static IP addresses, instead. But then they need to remember to come back to their home subnets, and to switch their network preferences before the backup.
  5. Thanks for sending the link. However, the problem I'm having is more simple-minded than that. I believe I need to know all the possible UDP internal ports that can be used by Retrospect when connecting to a Mac OS X DHCP client. For I am trying to use the Windows XP Firewalling, but am unable to completely open the Retrospect 497 service port to all UDP traffic. I guess I need to enable each of possible internal UDP service port numbers to enable access through the Windows XP Firewall Service Settings, Description of Service: Retrospect UDP Name or IP address of the computer hosting this service on the network: * External Port number for this service: 497 UDP Internal Port number for this service: ? The firewall logs show for instance that Retrospect destination UDP packets for service ports 3733, 3729, etc. are being dropped by the firewall. So I need to create separate entries for each of these. Is there a compelete list of the possibilities? Or is this being too silly? I would prefer not to abandon the Firewalling, which is one of the reasons I purchased a network backup solution, in the first place, and would prefer not to get a separate Firewalling product, if I can avoid it. The logs don't show any problems with TCP 497. So I guess the entry, Description of Service: Retrospect TCP Name or IP address of the computer hosting this service on the network: * External Port number for this service: 497 TCP Internal Port number for this service: 497 is sufficient. I would welcome a definitive response. ---Pam
  6. I enabled these ports to pass through on the Mac client, and I enabled 497 TCP and UDP on the Windows server. But it appears that multicast uses other ports in the discovery process. And that perhaps it isn't quite straightforward to connect the server with Windows XP Firewalling to a DHCP Mac client, because entries for each originating address may be necessary. Maybe I better get some sleep and take another look before posting additional nonsense. ---Pam
  7. Okay, it looks like Firewalling on the Retrospect server is preventing both the search and the access of the Retrospect Mac client. To service a Mac OSX DHCP client, can you give general instructions for minimum ports to open for Firewalling on the Retrospect server?
  8. I have connected Retrospect Multi-Server 6.0 to three Windows XP Pro clients using static IP addresses. I've installed Retrospect Client for Macintosh 5.0.540 on a Mac OS X 10.2.3 system running Ethernet. I have checked that Firewalling allows the Retrospect 497 port on the Mac client. The Piton name service cannot seem to locate the client located on the same subnet. If I run Test, specifying the current DHCP address of the Mac client, the Retrospect server can identify the Retrospect client. Any ideas what I might be doing wrong? Neither Multi-cast nor Subnet Broadcast can find the client.
  9. I installed the Retrospect Multi-Server 6.0 for Windows client for Macintosh OS X from the CDROM, but found out there is an updated 5.0.540 version from the Dantz website. The instructions direct to uninstall the previous version. How can I do this? Thanks. ---Pam
  10. I purchased this product for backing up Windows and Mac clients, and would like to give a shot at backing up a Linux server too. But it seems immediately limiting that because of the non-case sensitivity in Windows, that some files will not be backed up with "100% accuracy". The fact that filenames that are identical except for case-sensitive characters are restored to indexed filenames was a turnoff. What do you folks do to archive files residing in the same directory, such as Readme.txt readme.txt to make restoring them easier? Do you tar directories first? ---Pam
  11. Is there a way to automate the export of the Session Contents Report? It is a bit of slavery for an operator to mouse point-and-click to get each detailed log of the files that were backed up. ---Pam