Jump to content

Mayoff

Administrators
  • Content count

    10,507
  • Joined

  • Last visited

  • Days Won

    43

Everything posted by Mayoff

  1. You will need to run Retrospect 16.5 for Catalina support.
  2. Retrospect 16.5 includes support for Catalina. Details are at: https://www.retrospect.com/en/support/kb/macos_catalina_support Due to changes made in this new OS, if you don't use Retrospect 16.5, you will not be able to back up Desktop, Documents, and Downloads folders.
  3. It is important to note a new system requirement changes in version 16.5. Details are found at: https://www.retrospect.com/en/support/kb/support_for_10_6_and_10_7 To help clarify the article, you can continue using the older 16.1 (and earlier) clients for Mac OS 10.7 and 10.6
  4. Mayoff

    macOS Catalina

    We are working closely with Apple and are testing each internal build as they come out. We will put out an official statement when we get closer to the release. I think we have a few more weeks before Apple posts it. Like all Apple systems, we will make sure it works with Retrospect.
  5. I have moved this thread from the Professional area to "General use", which seems like a more appropriate area since this topic does not involve any troubleshooting.
  6. Mayoff

    Retrospect 16 released

    We have released Retrospect 16 for Macintosh and Windows. Details are found at: https://www.retrospect.com/en/products/latest?locale=en You can view your upgrade options at http://www.retrospect.com/upgrade This release does require new license codes for all existing customers.
  7. My own update to this: This is a cosmetic issue fixed in Retrospect 15.6. You can upgrade at http://www.retrospect.com/upgrade or you can download a patch for older versions of Retrospect at https://www.retrospect.com/en/support/kb/deferred_date_on_mac. The patch is free. If you find the issue is not cosmetic for you, please contact support directly because you are experiencing a totally different issue.
  8. We have released a patch that users of Retrospect 14 and earlier can use if backups incorrectly show a deferred status. https://www.retrospect.com/en/support/kb/deferred_date_on_mac You will install a new Retrospect console and continue to use your earlier Retrospect Engine. This fixes the issue without purchasing an upgrade.
  9. Please see https://www.retrospect.com/en/support/kb/deferred_date_on_mac
  10. A bug exists in all older Macintosh versions of Retrospect that will make scripts appear deferred. This is a cosmetic only bug that is fixed in 15.6.1. No backups should fail to run because of this issue. You can either ignore the defer warnings or you can upgrade to 15.6.1 and the issue will not appear. http://www.retrospect.com/upgrade or http://www.retrospect.com/updates
  11. A bug exists in all older Macintosh versions of Retrospect that will make scripts appear deferred. This is a cosmetic only bug that is fixed in 15.6.1. No backups should fail to run because of this issue. You can either ignore the defer warnings or you can upgrade to 15.6.1 and the issue will not appear. http://www.retrospect.com/upgrade or http://www.retrospect.com/updates
  12. Mayoff

    data.appclicks.com DNS

    AppClicks was a tool used by Retrospect to collect anonymous configuration data. That tool no longer exists. You will want to turn off the option in preferences to "Help improve Retrospect...." The next release will no longer try to connect to App Clicks.
  13. Fast Catalog Rebuild is turned on by default with all Disk Backup Sets. We don't have an option to turn it off/on because it is always enabled. Fast catalog rebuild was not removed from the product.
  14. Mayoff

    Retrospect 15.5 Released

    We have released the new Retrospect 15.5 version, which is a free update to all users of Retrospect 15. You can view the Macintosh and Windows release notes at: https://www.retrospect.com/en/support/documentation
  15. Hi Forum, I just wanted to point out that Retrospect 13 for Macintosh has a new "performance optimized grooming" feature. This is a totally redesigned grooming function. If you have experienced grooming failures in the past, you should upgrade to version 13 and try using the new Performance Optimized Grooming. We have also greatly increased the speed of catalog rebuilds in the new version, but you will need to do at least 1 backup or another rebuild before the speed increases for future rebuilds will be seen. Retrospect.com/upgrade
  16. Wha is an "august Documentation Committee"? Sounds like fake news, if you ask me.
  17. If you have access to the .rdb files, then you can perform a catalog rebuild from that media and then perform a restore.
  18. Please upgrade to 15.1.1 to fix this issue.
  19. To be clear, tapes do not have .rdb files. The screenshot shows .rbc files, which are catalog files. Catalog files are indexes of backup data. To access the actual backups you need access to the original backup media. If you were writing to disk, then you should have disks with .rdb data files. To rebuild the catalog from .rdb files or from a tape, you can start with these directions: After the catalog rebuild from the original backup media, you can attempt a restore.
  20. maxhowarth please contact support directly for test version requests. That is the best way to reach us in situations like this.
  21. Mayoff

    Retrospect 15.1 Released

    We have released Retrospect 15.1 which includes multiple bug fixes and better support for Windows 10. We have also added some new features for grooming and Email backups. http://www.retrospect.com/updates Release notes at: https://www.retrospect.com/en/support/documentation
  22. Searching for "file name" vs "folder name" are very different things in Retrospect. The last screenshot shows an Enclosed folder name containing Matt Smith, not a file name containing Matt Smith.
  23. CherylB, I have removed the link you posted to this thread. This is not an official product release and we don't really want the link posted to the forum. We need to know which customers are running this version. If other users need this release, please contact support directly.
  24. If you are getting this error, please contact support. We have a bug fix available for version 15.0 users.
  25. Mayoff

    Retrospect 15 Now Available

    We have released Retrospect 15 for Mac and Windows today. You can read details at: https://www.retrospect.com/en/products/latest_2018
×