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Everything posted by Mayoff

  1. Wha is an "august Documentation Committee"? Sounds like fake news, if you ask me.
  2. If you have access to the .rdb files, then you can perform a catalog rebuild from that media and then perform a restore.
  3. Please upgrade to 15.1.1 to fix this issue.
  4. To be clear, tapes do not have .rdb files. The screenshot shows .rbc files, which are catalog files. Catalog files are indexes of backup data. To access the actual backups you need access to the original backup media. If you were writing to disk, then you should have disks with .rdb data files. To rebuild the catalog from .rdb files or from a tape, you can start with these directions: After the catalog rebuild from the original backup media, you can attempt a restore.
  5. maxhowarth please contact support directly for test version requests. That is the best way to reach us in situations like this.
  6. Mayoff

    Retrospect 15.1 Released

    We have released Retrospect 15.1 which includes multiple bug fixes and better support for Windows 10. We have also added some new features for grooming and Email backups. http://www.retrospect.com/updates Release notes at: https://www.retrospect.com/en/support/documentation
  7. Searching for "file name" vs "folder name" are very different things in Retrospect. The last screenshot shows an Enclosed folder name containing Matt Smith, not a file name containing Matt Smith.
  8. CherylB, I have removed the link you posted to this thread. This is not an official product release and we don't really want the link posted to the forum. We need to know which customers are running this version. If other users need this release, please contact support directly.
  9. If you are getting this error, please contact support. We have a bug fix available for version 15.0 users.
  10. Mayoff

    Retrospect 15 Now Available

    We have released Retrospect 15 for Mac and Windows today. You can read details at: https://www.retrospect.com/en/products/latest_2018
  11. Mayoff

    only scan specific folders

    > I intend to post it in every new thread that appears in this forum David, if you decide to keep posting the above document to every thread, it is going to be deleted. It isn't appropriate to spam the forum with repeated content.
  12. The VWMare add-on doesn't support current versions of VMWare and we are no longer selling this add-on unless someone absolutely needs to use it. This old add-on is discontinued. If you would like Virtual Machine support, please look into purchasing Retrospect Virtual which is a complete solution for virtual environments.
  13. Mayoff

    Forum Upgraded

    We completed the first phase of the forum upgrade. We will add the skins and formatting over the next few days. If you see any major issues, please let us know.
  14. Mayoff

    Forum Maintenance Planned

    Just a heads up that the forum may end up going offline temporarily. We are in the process of doing a forum upgrade. We will bring it back online as fast as possible. After the upgrade, the forum may look a little different, at least until we can reset the "skin" to bring it back to the original colors, etc.
  15. Mayoff

    Latest update - backup reports better on mac

    Do you have a screenshot of the "mass of raw text that I have not yet deciphered"? This doesn't sound normal.
  16. Please flag any spam posts as spam. Forum administrators will be notified immediately when a post has been flagged.
  17. The "What's New" documents and list of product changes can be found at: http://www.retrospect.com/en/support/documentation You can view your upgrade options at http://www.retrospect.com/upgrade after you enter your license code.
  18. Is the assert_log.utx file getting updated when Retrospect closes? Please email support with your assert log so we can look into the issue.
  19. Mayoff

    Can't get Retrospect to backup only a .pvm file

    Have you tried "File name ends with .pvm"? Selector tips can be found at:
  20. Mayoff

    Retrospect 11 silently dying

    We do have a bug in version 11.5 that can cause a crash in some conditions on Windows 10. Please contact support to confirm if you have the same issue. If you do, we can provide a bug fix.
  21. Mayoff

    Saving backups to OneDrive for Business (Retrospect 7.7)

    I want to apologize to the user who created this thread. It clearly has gone off topic. Please email support if you want to work directly with support to address your product concerns. David, please keep your forum posts to the topic and questions related to product troubleshooting. I am sure your fellow forum users are really not interested in the nuances of a wikipedia article that really doesn't address the original question.
  22. Mayoff

    Saving backups to OneDrive for Business (Retrospect 7.7)

    > What you'll learn is that Retrospect Windows 8 and following are totally different "under the hood" than Retrospect Windows 7.7. This is not true. Retrospect 8 for Macintosh is totally different from version 6.x and earlier for Macintosh. Retrospect 7.7 for windows and version 8 for windows share probably 99% of the same code.
  23. Mayoff

    Saving backups to OneDrive for Business (Retrospect 7.7)

    Retrospect 7.7 does not support Windows 10. Using that older version with Windows 10 will result in dataloss when trying to get a complete backup of a Windows 10 operating system. Please contact support about upgrade options.
  24. Mayoff

    (sub)Forums are being flooded with BS!

    Besides this thread being pretty offensive with me being a target, the spam issues have been resolved. I am closing this thread. Please try to keep your forum posts on topic to solving Retrospect issues for other users.
  25. Mayoff

    (sub)Forums are being flooded with BS!

    >No updates during these five years? That isn't what I said. Using the same forum software, and it is kept up to date to the best of my knowledge. I have adjusted the forum spam filters to see if it helps.