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Mayoff

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Everything posted by Mayoff

  1. My own update to this: This is a cosmetic issue fixed in Retrospect 15.6. You can upgrade at http://www.retrospect.com/upgrade or you can download a patch for older versions of Retrospect at https://www.retrospect.com/en/support/kb/deferred_date_on_mac. The patch is free. If you find the issue is not cosmetic for you, please contact support directly because you are experiencing a totally different issue.
  2. We have released a patch that users of Retrospect 14 and earlier can use if backups incorrectly show a deferred status. https://www.retrospect.com/en/support/kb/deferred_date_on_mac You will install a new Retrospect console and continue to use your earlier Retrospect Engine. This fixes the issue without purchasing an upgrade.
  3. Please see https://www.retrospect.com/en/support/kb/deferred_date_on_mac
  4. A bug exists in all older Macintosh versions of Retrospect that will make scripts appear deferred. This is a cosmetic only bug that is fixed in 15.6.1. No backups should fail to run because of this issue. You can either ignore the defer warnings or you can upgrade to 15.6.1 and the issue will not appear. http://www.retrospect.com/upgrade or http://www.retrospect.com/updates
  5. A bug exists in all older Macintosh versions of Retrospect that will make scripts appear deferred. This is a cosmetic only bug that is fixed in 15.6.1. No backups should fail to run because of this issue. You can either ignore the defer warnings or you can upgrade to 15.6.1 and the issue will not appear. http://www.retrospect.com/upgrade or http://www.retrospect.com/updates
  6. Mayoff

    data.appclicks.com DNS

    AppClicks was a tool used by Retrospect to collect anonymous configuration data. That tool no longer exists. You will want to turn off the option in preferences to "Help improve Retrospect...." The next release will no longer try to connect to App Clicks.
  7. Fast Catalog Rebuild is turned on by default with all Disk Backup Sets. We don't have an option to turn it off/on because it is always enabled. Fast catalog rebuild was not removed from the product.
  8. Mayoff

    Retrospect 15.5 Released

    We have released the new Retrospect 15.5 version, which is a free update to all users of Retrospect 15. You can view the Macintosh and Windows release notes at: https://www.retrospect.com/en/support/documentation
  9. Hi Forum, I just wanted to point out that Retrospect 13 for Macintosh has a new "performance optimized grooming" feature. This is a totally redesigned grooming function. If you have experienced grooming failures in the past, you should upgrade to version 13 and try using the new Performance Optimized Grooming. We have also greatly increased the speed of catalog rebuilds in the new version, but you will need to do at least 1 backup or another rebuild before the speed increases for future rebuilds will be seen. Retrospect.com/upgrade
  10. Wha is an "august Documentation Committee"? Sounds like fake news, if you ask me.
  11. If you have access to the .rdb files, then you can perform a catalog rebuild from that media and then perform a restore.
  12. Please upgrade to 15.1.1 to fix this issue.
  13. To be clear, tapes do not have .rdb files. The screenshot shows .rbc files, which are catalog files. Catalog files are indexes of backup data. To access the actual backups you need access to the original backup media. If you were writing to disk, then you should have disks with .rdb data files. To rebuild the catalog from .rdb files or from a tape, you can start with these directions: After the catalog rebuild from the original backup media, you can attempt a restore.
  14. maxhowarth please contact support directly for test version requests. That is the best way to reach us in situations like this.
  15. Mayoff

    Retrospect 15.1 Released

    We have released Retrospect 15.1 which includes multiple bug fixes and better support for Windows 10. We have also added some new features for grooming and Email backups. http://www.retrospect.com/updates Release notes at: https://www.retrospect.com/en/support/documentation
  16. Searching for "file name" vs "folder name" are very different things in Retrospect. The last screenshot shows an Enclosed folder name containing Matt Smith, not a file name containing Matt Smith.
  17. CherylB, I have removed the link you posted to this thread. This is not an official product release and we don't really want the link posted to the forum. We need to know which customers are running this version. If other users need this release, please contact support directly.
  18. If you are getting this error, please contact support. We have a bug fix available for version 15.0 users.
  19. Mayoff

    Retrospect 15 Now Available

    We have released Retrospect 15 for Mac and Windows today. You can read details at: https://www.retrospect.com/en/products/latest_2018
  20. Mayoff

    only scan specific folders

    > I intend to post it in every new thread that appears in this forum David, if you decide to keep posting the above document to every thread, it is going to be deleted. It isn't appropriate to spam the forum with repeated content.
  21. The VWMare add-on doesn't support current versions of VMWare and we are no longer selling this add-on unless someone absolutely needs to use it. This old add-on is discontinued. If you would like Virtual Machine support, please look into purchasing Retrospect Virtual which is a complete solution for virtual environments.
  22. Mayoff

    Forum Upgraded

    We completed the first phase of the forum upgrade. We will add the skins and formatting over the next few days. If you see any major issues, please let us know.
  23. Mayoff

    Forum Maintenance Planned

    Just a heads up that the forum may end up going offline temporarily. We are in the process of doing a forum upgrade. We will bring it back online as fast as possible. After the upgrade, the forum may look a little different, at least until we can reset the "skin" to bring it back to the original colors, etc.
  24. Mayoff

    Latest update - backup reports better on mac

    Do you have a screenshot of the "mass of raw text that I have not yet deciphered"? This doesn't sound normal.
  25. Please flag any spam posts as spam. Forum administrators will be notified immediately when a post has been flagged.
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