Jump to content

graystrickland

Members
  • Content count

    47
  • Joined

  • Last visited

Posts posted by graystrickland


  1. Running Retrospect Multiserver 6.5...

     

    What are the advantages and disadvantages of using File versus Disk backup sets when backing up to removable hard drives? I have four 300gb IDE drives in hot swap trays which I can rotate in and out using DriveSwap32. I keep one in the dedicated backup pc and the rest off-site. Any one drive is sufficient to contain all of my data, plus many weeks of incremental backups. A snippet from the knowledge base is quoted below, but I'm still not sure which is best for my situation. Any and all recommendations and comments would be welcome.

     

     

    A file backup set is a single file that contains all the files you have backed up, and that can be stored on any random access device. Like tape or removable disk backup sets, you can incrementally backup to file backup sets and optionally compress your data. The drawback to a file backup set stored on a hard drive is that hard drives are not removable media [not true in my case] and cannot easily be stored off-site for safekeeping. USB or IEEE 1394 (FireWire) drives that are hot swappable offer greater flexibility in this. Incorporating more than one backup drive allows for true media rotation, increasing the security of your backup strategy...

     

    Unlike other types of backup sets, a file backup set does not have a separate catalog file upon creation. Its catalog is stored internally in the file itself, in its resource fork. (Its data fork contains the backed-up files.) Because a file's resource fork is limited to 16 MB, the file will eventually grow too large for the file system. When this happens, Retrospect 5.0 or later will separate the catalog file from the data file to allow the file backup set to expand.

     

    Retrospect 6.0 added an option under Special>Preferences>Media Handling called "Use USB/Firewire disks as Removable Disks". This option allows you to span between multiple USB/Firewire hard drives.


  2. Has this ever been reported before...

     

    I went to restore some files from my latest backup set. When I did, it asked me for a password. The funny thing is that I am the only person who ever touches this machine, has physical access to it or has the windows password to unlock it and more importantly, I have no recollection of ever setting a password for the backup set. I never set one on any of the others. I've tried every password that I've used (for anything) in the last several years and nothing fits. Is it even possible that I could have done this accidentally? I've read the many disclaimers that if you lose your password, Dantz can't help you. But the real question is, if I could send the back up file to Dantz (on a usb drive), does Dantz have the tools to unlock it?

     

    Signed,

     

    Dazed and Confused


  3. Is there a way to configure Retrospect Multi-Server do backup to disc such that you never have to do a recycle backup (and without your backup store exploding at the seams)? I'm thinking of of something like the "Shadow Copy" which is available with Windows Server 2003. I'd like to be able to roll my system back 1, 2... 7 days. I would prefer never to need to do a recycle backup. I don't use tape anymore, except for long term archival purposes. My daily backups are to removeable hard drives.

     

    FYI...

    Introduction to Shadow Copies of Shared Folders

    http://www.microsoft.com/windowsserver2003/techinfo/overview/scr.mspx


  4. Wanted: Consultant experienced with Retrospect 6.5 Multiserver available to do consultancy (1) by phone and remote control and (2) hands-on in Tulsa, Oklahoma. It's highly likely that my needs can be met by phone and remote control, but hands-on work may be required. Anyone interested should email gray AT strickland-law-firm.com

     

    Forgive me if this post is inappropriate for this forum. The only reason why I can think that Dantz wouldn't want it posted here is that Dantz also sells support -- but not to the level of doing remote control or hands-on support.


  5. I am running Retrospect Multi Server 6.5.350 on a Windows XP Pro workstation which has a 1gb of memory. This pc's only role is to run Retrospect. Last night's backup of our primary server (Windows 2000 AS) ran fine over the first volume, but had many "Error -625 (Not Enough Memory)" errors when it ran over the second volume.

     

    I've never seen the 625 error before, and I'd bet nobody here has either, since there is not a single message on the forum about it.

     

    What's the cause?

     

    What's the fix?


  6. I am consistently getting around 380mb/min backup speeds. What might I do to improve?

     

    CLIENT: The client is a file/fax/email server; dual Xeon 2.4ghz cpus; 2gb ram; RAID 5 storage; 110gb to backup. This machine is running Retro Client software.

     

    RETRO SERVER: The pc running Retrospect Multi-Server has a single 2.8ghz P4; 1gb ram; ATA 133 (ide) drives (not raided). The backup target drive is ide removeable, not usb or firewire.

     

    Would I be better off installing Retrospect MS on the server which is currently the client above and letting it backup to the removeable drive of the pc that is now the server?

     

    Would use of gigabit ethernet between the two pcs make any difference?

     

    What else might I do to improve speed? I realize that there are lots of people who wish they could get 380mb/min speed. I'm not complaining, but I would like to optimize my system.


  7. I have a primary server (\\Bambam) which runs Windows 2000 Advanced Server and the Retrospect Client, plus a pc (\\Dino) which runs Windows XP Pro and Retrospect Multi-Server. Dino is backing up Bambam.

     

    I want to create a script so that certain services running on Bambam (client) are stopped before a backup begins and restarted after the backup is complete. I've looked in the documentation on Client and can't find where Client can give a net stop or net start command to the system where it is running. If the commands can only be in a script running on the pc where Retrospect M.S. is running, how could Dino stop or start a service running on Bambam?


  8. If I open a command window (aka "Dos prompt") and issue the command c:\program files\dantz\client\retroclient.exe/help I get a message saying that "retrospect client is already running." The "processes tab" of task manager shows that retroclient.exe is running, but it's not VISIBLE anywhere. It's not listed on the "applications tab" of taskmanger.

     

    One other weird thing... The Win 2000 AS server has an entry for Retrospect Client (retroclient.exe) in the Start menu tree *and* an entry for Retrospect Client (retroclient.cpl) in the Control Panel. However, my Windows XP Pro computers that have Client installed on them don't have a entry for Client in the control panel.


  9. I am running Retrospect Multi-Server 6.5.350 on a Win XP Pro machine. One of the clients (6.5.136) is running Windows 2000 Advanced Server. The weird thing is that although Retrospect successfully backs up the Win 2k AS server, I can't make the client applet *visibible* on the server. That is, if I go to Start \ Programs \ Retrospect Client and try to run it, the mouse cursory turns to an hour glass for about a second, but nothing else happens. If I go to the Control Panel and try to run it from there, again, nothing happens.

     

    I tried repeatedly to uninstall the client from the 2000 AS machine, but it would not uninstall, so I manually removed the files adn deleted every Dantz registry entry, then rebooted and reinstalled. I received no error messages on reinstallation.

     

    At this point, I don't know what else to try.


  10. E: is not the culprit. It's not that simple.

     

     

     

    E: is a SCSI RAID 1 volume consisting of two mirrored drives. This is a hardware RAID. It is is controlled by an Adaptect AAA-131U2 RAID controller. It's formatted NTFS, as is every volume on every pc in my office.

     

     

     

    Even though E: is the only volume which failed on the ROFF test utility, it is not the only volume which gets a 1017 failure when I try to back it up. D: and C: give 1017 failures too.

     

     

     

    D: is also a SCSI RAID volume, also controlled by the AAA-131U2. D: gives a 1017 failure, but it passes the ROFF test utility.

     

     

     

    C: is a single IDE drive controlled by conventional (non-RAID) IDE controller. C: gives 1017 failures, but passes the ROFF test utility.

     

     

     

    "Protect multivolume data sets" is off and has been since Dantz's announcement that if you don't have any data sets spanning multiple volumes, that turning this off would boost performance.


  11. Rofftest version 1.01

    Log file generated on BETTY: 3/4/2004 -- 8:55:16 PM

     

    Running as user: [sTRICKLAND\Administrator]

    User is member of Local Admin group [OK]

     

    * Snapping volume [C: ]

     

    Single-volume snapshot API:

    Snap volume: [OK]

    Access snapshot volume: [OK]

    Unsnap volume: [OK]

    Multi-volume snapshot API:

    Snap volume: [OK]

    Access snapshot volume: [OK]

    Unsnap volume: [OK]

     

    * Snapping volume [D: ]

     

    Single-volume snapshot API:

    Snap volume: [OK]

    Access snapshot volume: [OK]

    Unsnap volume: [OK]

    Multi-volume snapshot API:

    Snap volume: [OK]

    Access snapshot volume: [OK]

    Unsnap volume: [OK]

     

    * Snapping volume [E: ]

     

    Single-volume snapshot API:

    Snap volume: [OK]

    Snapshot mount failed: [0x00000005]

    Access snapshot volume: [0x00000005]

    Unsnap volume: [OK]

    Multi-volume snapshot API:

    Snap volume: [OK]

    Snapshot mount failed: [0x00000005]

    Access snapshot volume: [0x00000005]

    Unsnap volume: [OK]

     

    * Snapping volume [F: ]

     

    Single-volume snapshot API:

    Snap volume: [OK]

    Access snapshot volume: [OK]

    Unsnap volume: [OK]

    Multi-volume snapshot API:

    Snap volume: [OK]

    Access snapshot volume: [OK]

    Unsnap volume: [OK]

     

    * Snapping volume [H: ]

     

    Single-volume snapshot API:

    Snap volume: [OK]

    Access snapshot volume: [OK]

    Unsnap volume: [OK]

    Multi-volume snapshot API:

    Snap volume: [OK]

    Access snapshot volume: [OK]

    Unsnap volume: [OK]


  12. I am running Retrospect for Multi-Server 6.5.336 on \\Betty running Windows 2000 Advanced Server with the latest service pack and patches. \\Betty has several local internal and external drives. The internal drives are scsi drives in an Adaptec hardware RAID (AAA-131-U2).

     

    I have the Open File Backup option purchased and it shows up in my license list.

     

    When \\Betty runs, open file backup fails (error 1017) on every one of its local internal drives (all in RAID) that it's trying to backup. This is despite the fact that I have Retrospect set to toss all users out of the volumes being backed up.

     

    \\Betty also backs up \\Bambam running Windows 2000 Advanced Server and Retrospect Client 6.5.132. There are never any open file backup errors on \\Bambam.

     

    Why is it that \\Betty can't seem to back up her *own* files due to "insufficient permissions," but she can backup \\Bambam's files without any permissions issues?

     

    BTW, I've been fighting this open file thing on and off for years. I've never fixed it -- ever. I just give up from time to time out of frustration. Still, I would like at last to get what I paid for a long time ago.

     

     


  13. The forum and telephone support of Dantz are great, but there are times that I'd really just like to pay a consultant to do something for me. Unfortunately, all of the ones I know have no familiarity with Retrospect (nearly all use/prefer/sell Veritas). I'm not willing to switch backup software just to find a consultant who can help me. Probably everthing I need to be done could be done by a consultant using either terminal server or remote control software (VNC, Timbuktu, Radmin or PC Anywhere come to mind).

     

    Q. -- What is the best way to find a consultant who really knows Retrospect?

     

     


  14. Quote:

    emulator said:

    ...we are using a "virtual CD" solution to speed installation of software over a network from ISO CD images. Retrospect seems to have problems backing up software that has been installed using this virtual CD-ROM driver (we are using daemon tools). Apparently, Dantz is working on a fix for the problem, but nothing is available at this time...bummer.

     


     

    What cd emulator software are you using? Paragon's cd-rom emulator, perhaps?


  15. I have the latest version (as of 1/7/04) of Retrospect for Multi-Server. I have two servers running Windows 2000 Server. I have two USB 2.0 external hard drives which I rotate on/off site as backup targets. (When drive 0 is here, drive 1 is in the bank vault and vice versa). Thus, only one drive is in my office at a time.

     

    Q. -- If I want to backup both of my servers to this drive, is the best way to run Retro MS on both and let the server which is not directly attached to the usb drive do a disk or file backup to it as a mapped drive? Or would it be better to have Server 0 run Retro and Server 1 run Client? Clear as mud?

     

    ---------------------

     

    Thought for the day:

    Systematic backups are to pc crashes as eating oat bran and exercising are to heart disease. Most people see the light after it's too late.


  16. Requirements for Open File Backup

    Retrospect Small Business Server, Single-

    Server, or Multi-Server

     

    License code for Open File Backup. Open

    File Backup must be purchased separately.

    Click Configure>Licenses to view your

    current licenses or purchase new ones.

     

    I purchased OFB separately at 6.0 level and upgraded to 6.5. I received a separate 6.5 level OFB license code from Dantz Customer Service when upgrading. My Retrospect Multi-Server *does* show that I am licensed for OFB.

     

    The volume being backed up must be

    running Windows NT 4.0 Server or

    Workstation with Service Pack 6; Windows

    2000 Professional, Server, or Advanced

    Server with Service Pack 2; or Windows

    XP.

     

    The volumes being backed-up are in a system running Windows 2000 Advanced Server with Service Pack 3 applied.

     

    By the way, every server in my office is running Windows 2000 Advanced Server with Service Pack 3 applied. Every workstation in my office is running Windows 2000 Professional with Service Pack 3 applied.

     

    To back up open files on a Windows XP

    computer, it must have an NTFS volume.

     

    Not applicable. However, every drive in every server and workstation in the office is running NTFS.

     

    If the volume being backed up is a client, it

    must be running Retrospect Client 6.0 or

    greater.

     

    So far, we havent' tried to run OFB on any client. Our OFB problem is limited to one server backing up its own local (not mapped) drives to its own local (not mapped) drive.

     

    Is the XP running under NTFS?

     

    We're not running XP on anything anywhere.


  17. Do you get the same errors if you backup just the C:\, rather then the My Computer Container?

     

    I am not backing up the "My Computer Container." At least, I don't believe that I am. When you look at "source" for the script in question, three local drives are defined. I'll be glad to send or post a screen shot if if would help.

     

    Was the server rebooted after install?

     

    Yes, and many times since.

     

    If you do a "net start" at the command line does "Retrospect Launcher" show up in the list of running services?

     

    Yes.

     

    And I have re-verified that the Administrator has maximum rights to every source and target resource by checking the security settings of each volume.

     

    The problem persists. Retro 6.5 with Open File Backup installed and license showing is failing to start/invoke OFB due to "1017 insufficient permissions" despite the fact that Retro is using the Administrator account which has maximum rights to EVERYTHING.

     

     

     


  18. Open File Back up continues to fail under 1017 (insufficient permissions). See latest log at end of this message. I don't know how you can get any greater permissions than to have Administrator loggged into the console and have Retrospect run using the Administrator account. All backup sources and targets are local to the server on which Retro is Running.

     

    Try changing the Launcher service back to Local System, and then configure the Retrospect preferences to run as Administrator, rather then 'gstrickland'. Or, try creating a brand new user account with full admin rights.

     

    Did that.

     

    Are there any other backup software (Veritas, etc.) or open file (Clear Case, St. Bernards, etc.)applications installed on this system? If so, make sure they are completely uninstalled.

     

    No.

     

    Is Retrospect automatically launching itself or is it left open after being manually launched?

     

    We've tried it with Retro running after a manual start and Retro not running at all (being started by Launcher) -- both with Administrator logged in at console the entire time.

     

    Do you have the latest Service Packs installed for the OS?

     

    Yes

     

    Are there encrypted folders or files on any of these drives?

     

    No

     

    Is the machine open through Terminal Services when launched?

     

    No

     

     

    + Normal backup using EasyScript Backup at 5/21/2003 3:52 AM (Execution unit 1)

    To Backup Set Backup Set Delta...

    Can't use Open File Backup option for Maxtor 120gb (C:), error -1017 (insufficient permissions)

     

    - 5/21/2003 3:52:58 AM: Copying Maxtor 120gb (C:)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\master.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\mastlog.ldf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\model.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\modellog.ldf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\msdbdata.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\msdblog.ldf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\northwnd.ldf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\northwnd.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\Portal_Data.MDF": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\Portal_Log.LDF": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\pubs.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\pubs_log.ldf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\TimeMatters4.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\TimeMatters4_log.LDF": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\TM4BAK.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\TM4BAK_log.ldf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\tempdb.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\templog.ldf": can't read, error -1020 (sharing violation)

    5/21/2003 4:26:59 AM: Snapshot stored, 79.7 MB

    5/21/2003 4:27:12 AM: Comparing Maxtor 120gb (C:)

    5/21/2003 4:27:25 AM: 18 execution errors

    Completed: 13 files, 8,161 KB

    Performance: 47.8 MB/minute (68.3 copy, 36.7 compare)

    Duration: 00:34:26 (00:34:05 idle/loading/preparing)

     

    Can't use Open File Backup option for Drive D (D:), error -1017 (insufficient permissions)

     

    - 5/21/2003 4:27:25 AM: Copying Drive D (D:)

    5/21/2003 4:27:25 AM: No files need to be copied

    5/21/2003 4:30:55 AM: Snapshot stored, 6,246 KB

    5/21/2003 4:30:56 AM: Comparing Drive D (D:)

    5/21/2003 4:30:59 AM: Execution completed successfully

    Duration: 00:03:33 (00:03:29 idle/loading/preparing)

     

    Can't use Open File Backup option for Drive E (E:), error -1017 (insufficient permissions)

     

    - 5/21/2003 4:30:59 AM: Copying Drive E (E:)

    5/21/2003 4:30:59 AM: No files need to be copied

    5/21/2003 5:32:37 AM: Snapshot stored, 82.8 MB

    5/21/2003 5:32:51 AM: Comparing Drive E (E:)

    5/21/2003 5:33:20 AM: Execution completed successfully

    Duration: 01:02:04 (01:01:29 idle/loading/preparing)

     

    5/21/2003 5:33:21 AM: 21 execution errors

    Total performance: 15.9 MB/minute

    Total duration: 01:40:05 (01:39:21 idle/loading/preparing)

     


  19. Does your license manager indicate if you are licensed for Open File backup?

     

    Yes

     

    What system version is this?

     

    Windows 2000 Advanced Server

     

    Check the Launcher Service and make sure it is configured with default settings (run as system account).

     

    Launcher is configured to run as system account. "Interact with desktop" is checked.

     

    Is there any material difference with respect to Open File Backup among the following scenarios:

     

    1. Launcher set to LocalSystem; Administrator is presently logged in; Retrospect is running (never quits); Preferences, Execution, Security is set to always run as gstrickland .

     

    2. Launcher set to LocalSystem; gstrickland is presently logged in; Retrospect is running (never quits); Preferences, Execution, Security is set to always run as gstrickland.

     

    3. Launcher set to LocalSystem; nobody is presently logged in; Retrospect is not running (since nobody is logged in); Preferences, Execution, Security is set to always run as gstrickland .

     

    We definitely need *somebody* to be logged into this server at all times, because we have a couple of critcal applications which can't be run as services. For example, our Kyocera digital copier/scanner/printer uses a helper application on the server to save scan files to user folders. We've tried various utilities which are supposed to be able to turn any application into a service (including the Microsoft tools which ship in the 2000 Resource Kit), but it just won't run reliably as a service. So option no. 3 above, won't work for us.

     

    I noticed you are using SQL. Are you using the SQL agent or is your ultimate goal to backup the SQL data via the open file backup?

     

    I do not have the SQL agent. However, my SQL databases are not all that critical. Instead, I have a script which runs within SQL server which once a day creates full copies of my databases and puts them in a special directory. Since the copies are not open or in use when Retro runs, Retro can back them up. The failures that you see in the log are because I forgot to re-exclude most of SQL when I recreated my scripts from scratch after uprading from 6.0 to 6.5. After I fix that, I won't have any further errors on the sql part of this.

     

    Everyone here goes home by 7:00 p.m. most days. At 8:00 p.m. my sql server makes a copy of my databases. At 9:00 p.m. Retro kicks off and backs up the copies of the databases.


  20. I am continuing to receive Error 1017 failures for Open File Backup. I have Retro configured to use an account which is an administrator of the server and a domain administrator too. The backup source volumes and target are all local to the server where Retro runs. My latest log is below:

     

    + Retrospect version 6.5.276

    Launched at 5/16/2003 5:13 PM in user account STRICKLAND\gstrickland

    + Normal backup using EasyScript Backup at 5/16/2003 9:00 PM (Execution unit 1)

    To Backup Set Backup Set Charlie...

    Can't use Open File Backup option for Maxtor 120gb (C:), error -1017 (insufficient permissions)

     

    - 5/16/2003 9:00:00 PM: Copying Maxtor 120gb (C:)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\master.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\mastlog.ldf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\model.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\modellog.ldf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\msdbdata.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\msdblog.ldf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\northwnd.ldf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\northwnd.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\Portal_Data.MDF": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\Portal_Log.LDF": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\pubs.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\pubs_log.ldf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\TimeMatters4.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\TimeMatters4_log.LDF": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\TM4BAK.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\TM4BAK_log.ldf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\tempdb.mdf": can't read, error -1020 (sharing violation)

    File "C:\Program Files\Microsoft SQL Server\MSSQL\Data\templog.ldf": can't read, error -1020 (sharing violation)

    5/16/2003 9:44:13 PM: Snapshot stored, 79.7 MB

    5/16/2003 9:44:27 PM: Comparing Maxtor 120gb (C:)

    File "C:\WINNT\NETLOGON.CHT": different modify date/time (set: 5/16/2003 8:30:01 PM, vol: 5/16/2003 9:30:02 PM)

    5/16/2003 9:45:21 PM: 19 execution errors

    Completed: 97 files, 386.4 MB

    Performance: 463.6 MB/minute (503.9 copy, 437.3 compare)

    Duration: 00:45:20 (00:43:40 idle/loading/preparing)

     

    Can't use Open File Backup option for Drive D (D:), error -1017 (insufficient permissions)

     

    - 5/16/2003 9:45:21 PM: Copying Drive D (D:)

    5/16/2003 9:45:21 PM: No files need to be copied

    5/16/2003 9:48:38 PM: Snapshot stored, 6,246 KB

    5/16/2003 9:48:39 PM: Comparing Drive D (D:)

    5/16/2003 9:48:42 PM: Execution completed successfully

    Duration: 00:03:21 (00:03:17 idle/loading/preparing)

     

    Can't use Open File Backup option for Drive E (E:), error -1017 (insufficient permissions)

     

    - 5/16/2003 9:48:42 PM: Copying Drive E (E:)

    Can't save Snapshot in Backup Set Charlie, error -1001 (unknown Windows OS error)

    File "E:\ZFAX\REQUEST\ZETAFAX.LOK": can't read, error -1020 (sharing violation)

    5/16/2003 9:55:28 PM: Comparing Drive E (E:)

    File "E:\ZFAX\REQUEST\SERVER.OK": different modify date/time (set: 5/16/2003 9:54:44 PM, vol: 5/16/2003 9:55:46 PM)

    File "E:\ZFAX\SYSTEM\Z-DB\STATUS.LOG": different modify date/time (set: 5/16/2003 9:54:31 PM, vol: 5/16/2003 9:55:30 PM)

    5/16/2003 9:56:25 PM: 4 execution errors

    Completed: 420 files, 115.3 MB

    Performance: 142.6 MB/minute (121.3 copy, 177.3 compare)

    Duration: 00:07:25 (00:05:48 idle/loading/preparing)

     

    5/16/2003 9:56:25 PM: 26 execution errors

    Total performance: 297.9 MB/minute

    Total duration: 00:56:07 (00:53:02 idle/loading/preparing)

     


  21. Quote:

    If 6.5 is really a new vesion, then it should not be free. But very poor decion to not change the version number to, say, 7.0.

     

    However, if it is litle more than fixes to 6.0, then it should be free to those who purchased 6.0.

     


     

    It's a little of both, it seems. On one hand, many new features were added -- features that I pesonally don't really care about or need. On the other hand, Open File Back just never worked in 6.0 -- and never will because Dantz won't issue any more fixes for 6.0. So people who paid for OFB thinking it would work, are denied what they paid for and have to pay again to get it to work in 6.5. I think Dantz should make OFB work correctly in 6.0 and charge for the 6.5 upgrade. Users could pick the route they want to go.

     

    All of this reminds me of a bug I found in Quickbooks several years ago. Everytime I searched for a string longer than a certain length it crashed QB (and Win95 too). I tested and tested and was sure that I knew what was causing the problem, then I called Intuit tech support. I was told that, yes, it was confirmed bug, and that the "fix" was the next version to be released soon. I asked when I would be receiving my free upgrade, since that was the "fix" and the tech support person laughed and said, "just as soon as you send us your free money, we'll send you your free bug-fix." I even wrote Intuit about it, but noboby ever replied.


  22. Quote:

    Retrospect 6.5 introduces...

     

    - Built in Exchange and SQL add-ons

     

     

     


     

    Aren't "Built In" and "Add-On" mutually exclusive? Does this mean that Exchange and SQL backup was supposed to be included with 6.5 M-S upgrade? If so, I didn't get mine (or didn't install it correctly), because both show unlicensed in my 6.5 installation. If not, what's "built-in" about it?


  23. Quote:

    Previous customers 5.5, 5.6 & 6.0 will be grandfathered in with the Proactive Backup Add On (free) as part of the upgrade.

     


     

    Perhaps I misread Robin Mayoff's message above and the thread which preceded and followed it. Based in this and other threads and past company practices, it had been my understanding that features which existed in previous editions you owned, would be upgraded at no charge when buying base upgrades. With the foregoing in mind, I called Customer Service today to find out why my Open File Backup, Proactive Backup and Disaster Recovery all did not automatically get upgraded when I went from 6.0 to 6.5 M-S. I was told that I get Proactive Backup and Open File Backup, but that Disaster Recovery is a $249 paid add-on no matter what you own or have ever owned. I paid $370.00 to get Open File Backup in 6.0 which never worked, then paid another $370.00 to upgrade to 6.5 so that the Open File Backup would finally work, and now I learn that if I want Diaster Recovery, I have to pay for it again. If Dantz had ever made the OFB actually work in 6.0, I would have stayed at that level. But Dantz said no more upgrades or bug fixes to 6.0, so rather than tilt windmills, I grudgingly bought 6.5. Now I have to pay again for a feature I already own?

     

    I FEEL LIKE I'VE BEEN MUGGED.

     

×