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graystrickland

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  1. graystrickland

    Retrospect 6.5 Now Available for Windows

    Quote: Previous customers 5.5, 5.6 & 6.0 will be grandfathered in with the Proactive Backup Add On (free) as part of the upgrade. Perhaps I misread Robin Mayoff's message above and the thread which preceded and followed it. Based in this and other threads and past company practices, it had been my understanding that features which existed in previous editions you owned, would be upgraded at no charge when buying base upgrades. With the foregoing in mind, I called Customer Service today to find out why my Open File Backup, Proactive Backup and Disaster Recovery all did not automatically get upgraded when I went from 6.0 to 6.5 M-S. I was told that I get Proactive Backup and Open File Backup, but that Disaster Recovery is a $249 paid add-on no matter what you own or have ever owned. I paid $370.00 to get Open File Backup in 6.0 which never worked, then paid another $370.00 to upgrade to 6.5 so that the Open File Backup would finally work, and now I learn that if I want Diaster Recovery, I have to pay for it again. If Dantz had ever made the OFB actually work in 6.0, I would have stayed at that level. But Dantz said no more upgrades or bug fixes to 6.0, so rather than tilt windmills, I grudgingly bought 6.5. Now I have to pay again for a feature I already own? I FEEL LIKE I'VE BEEN MUGGED.
  2. Installed 6.5 Multi-Server upgrade today. One of the new features which is supposed to make Open File Backup actually work is the ability to have Retrospect use specific username/password combinations to run under instead of just the localhost account. When I installed the upgrade, it asked me what account I wanted to run under. I chose the Administrator account (Admin of this server). It tried the account 10 times, but it refused it every time. I then tried my personal acocunt (which is also an Admin on that server, a Domain Admin, etc. etc.). I tried it about 10 times. Everytime it was refused. I was logged on to that server locally (at the console) as administrator at the time, and when I installed the upgrade, and when I installed 6.0, and... This is what my log says: Retrospect version 6.5.276 Launched at 5/14/2003 7:32 PM Quit at 5/14/2003 7:32 PM MapError: unknown Windows error 1,352 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 1352, error -1001 MapError: unknown Windows error 1,352 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 1352, error -1001 MapError: unknown Windows error 1,352 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 1352, error -1001 MapError: unknown Windows error 1,352 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 1352, error -1001 MapError: unknown Windows error 1,115 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 1115, error -1001 MapError: unknown Windows error 1,115 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 1115, error -1001 MapError: unknown Windows error 1,115 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 1115, error -1001 MapError: unknown Windows error 1,115 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 1115, error -1001 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 +Retrospect version 6.5.276 Launched at 5/14/2003 7:53 PM TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116 TVol::openAsNtDevice: CreateFile failed, I:\, winerr 51, error -1116
  3. I upgraded to Retrospect Multi-Server 6.0 and later purchased the Open File Backup option. The license code for that 6.0 add on was successfully installed in 6.0 (although OFB never worked correctly). Yesterday I installed the 6.5 M-S upgrade. It failed to "grandfather" my OFB option. The 6.5 license manager shows that OFB option is not installed/licensed. When I try to use the same license code from my 6.0 OFB purchase, it rejects the code.
  4. What kind of speed is considered NORMAL for doing a disk or file backup to an external USB 2.0 harddrive? I am running Retro 6.0 on a Win2000 Adv. Server pc which is backing up its own local drives to its own external USB 2.0 harddrive. The actual drive is an ATA 133 Maxtor inside a USB 2.0 enclosure. -- ATA is rated at 133 MegaBYTES per SECOND througput -- USB 2.0 is rated at 60 MegaBYTES per SECOND throughput -- Retrospect is achieving 1.1 MegaBYTES per SECOND throughput. Why is Retrospect so slow? Why is it not achieving but about 1/60th of the USB 2.0 potential?
  5. graystrickland

    USB Harddrive Speed

    >>Do you have encryption or data compression enabled in Retrospect? No. >>How many MB/Min does the operations log actually report? The bottom line speed varies from 65 MB/Min to 75 MB/Min. >> What does the log report for copy and for compare? >> How many files and MB/GB are being copied? >> Feel free to copy and paste a section of the log for us to view. Thanks for forcing me to read my own log. I was focused on the bottom line speed and failed to appreciate some of the other factors, like the fact that one of my sources is an 80 MB/Sec SCSI array, whereas another is a 133 MB/Sec ATA drive. Still, it all seems slower than it should be. + Retrospect version 6.0.206 Automatically launched at 5/12/2003 9:00 PM + Retrospect Driver Update, version 3.8.106 + Normal backup using EasyScript Backup at 5/12/2003 9:00 PM To Backup Set Backup Set Charlie... Can't use Open File Backup option for Maxtor 120gb (C:), error -1017 (insufficient permissions) - 5/12/2003 9:00:35 PM: Copying Maxtor 120gb (C:) NOTE: THE ABOVE IS AN ATA 133 DRIVE ... 5/12/2003 9:48:10 PM: Snapshot stored, 68.2 MB 5/12/2003 9:48:22 PM: Comparing Maxtor 120gb (C:) ... 5/12/2003 9:51:18 PM: 19 execution errors Completed: 165 files, 380.1 MB, with 31% compression Performance: 110.9 MB/minute (96.6 copy, 130.3 compare) Duration: 00:50:42 (00:43:50 idle/loading/preparing) Can't use Open File Backup option for Drive D (D:), error -1017 (insufficient permissions) - 5/12/2003 9:51:18 PM: Copying Drive D (D:) 5/12/2003 9:51:18 PM: No files need to be copied 5/12/2003 9:54:46 PM: Snapshot stored, 5,961 KB 5/12/2003 9:54:47 PM: Comparing Drive D (D:) 5/12/2003 9:54:49 PM: Execution completed successfully Duration: 00:03:31 (00:03:28 idle/loading/preparing) Can't use Open File Backup option for Drive E (E:), error -1017 (insufficient permissions) - 5/12/2003 9:54:49 PM: Copying Drive E (E:) NOTE: ABOVE IS A SCSI ARRAY BEHIND AN ADAPTEC AAA-131U2 80 MB/Sec ARRAY CONTROLLER 5/13/2003 2:37:41 AM: 23 execution errors Completed: 136862 files, 8.2 GB, with 18% compression Performance: 63.8 MB/minute (62.9 copy, 64.6 compare) Duration: 04:42:52 (00:22:06 idle/loading/preparing) 5/13/2003 2:37:54 AM: 45 execution errors Total performance: 64.9 MB/minute with 19% compression Total duration: 05:37:05 (01:09:25 idle/loading/preparing)
  6. Quote: Every time I try to shut down the drive this way, I get a message that the device cannot be stopped right now, and that I should try again later. This happens, no matter if I have selected the drive itself, or some subcomponent. There are no other applications that access this drive. Well **something** is accessing the drive. Have you tried closing Retrospect before stopping the drive? If that doesn't clear the flag, then take a look in windows taskmanager (ctrl-alt-del, taskmanager) to see what applications and processes are running which might be accessing the drive. It may possibly be antivirus related. Try excluding the external drive from any scanning by your AV package. If you have a Windows Explorer session open to that drive, close it. Something has files open on the drive, or the OS would let you stop it.
  7. I have an EIDE ATA 133 drive inside a USB 2.0 enclosure connected to a Win2000 pc. Mine is hotswappable, BUT before you physically unplug the drive you need to "stop" the drive. Look in the systray for an icon with a green arrow pointing down and left. If you don't see the green arrow icon in your systray, then follow the instructions in the help file below instead. Click on the icon and select to "unplug or eject" the drive in question. If you do not use this software link to stop the drive before you physically unplug the drive, then it will not be recognized by the OS when you plug it back in again later (unless in between you have rebooted). One of the downsides to using a usb external device as a backup target is that you can't use staff without security rights to stop the drive for rotation off-site. If you don't want your secy to have access to your server, you'll have to do this yourself. _____________________________________ FROM WINDOWS 2000 HELP FILE To unplug or eject devices - Open Add/Remove Hardware in Control Panel. - Click Next, click Uninstall/Unplug a device, and then click Next. - Click Unplug/Eject a device, and then click Next. - Select the device you want to unplug or eject, and then click Next. - Click Next to confirm that you want the device unplugged or ejected. - Click Finish. Important It is important to use the Add/Remove Hardware wizard before physically unplugging a device to avoid data loss or other serious malfunctions of the computer or device. Notes To open a Control Panel item, click Start, point to Settings, click Control Panel, and then double-click the appropriate icon. IF YOU FREQUENTLY NEED TO UNPLUG the device, be sure the Show Unplug/Eject icon on the taskbar check box is selected in the Completing the Add/Remove Hardware Wizard page. The next time you want to unplug or eject the device, you can use the icon on the taskbar instead of the Add/Remove Hardware wizard. To reinstall the device, connect the device to the appropriate slot or port.
  8. graystrickland

    6.0 to 6.5

    For what it's worth... You have my sympathy. It is completely inappropriate for Dantz to expect you to pay for an upgrade to remedy an acknowledged bug in a verision you have purchased. If 6.0 fails to perform as represented and the remedy is an upgrade, the upgrade should be free -- regardless of when you bought ver. 6.0. Perhaps if other users here will express similar thoughts in this thread, the folks at Dantz will do the honorable thing and either give you a refund or a free upgrade. Gray M. Strickland Strickland Law Firm, P.C. Tulsa, OK
  9. graystrickland

    USB Harddrive Speed

    I'm using Retrospect Multiserver 6.0 to do a FILE backup to an exerntal USB drive over a USB 2.0 connection. Retrospect reports speeds for backup in the range of 70 MBpm. 70 MBpm = 1.16 MBps 70 MBpm = 560 Mbpm = 9.33 Mbps USB 2.0 claims speeds up to 480 Mbps 480 Mbps = 28800 Mbpm 480 Mbps = 60 MBps = 3600 MBpm The hard drive in question is an IDE ATA 133 Maxtor 120 drive inside an external enclosure which has an IDE/USB 2.0 (and 1394 Firewire) controller/interface. I'm not sure, but I believe that *all* USB drives are really just IDE drives behind a USB controller/interface. ATA 133 IDE drives can theoretically handle 133 MBps 133 MBps = 7980 MBpm 133 MBps = 1064 Mbps = 63840 Mbpm But since a chain is only as strong as its weakest link, the ATA 133 drive is throtalled down from a max of 7980 MBpm to no better than the USB 2.0's potential speed of 3600 MBpm. Q. - Why is Retrospect running so slow? Granted, I don't expect 3600 MBpm, but why only 70 MBpm? _______ ASSUMPTIONS: MBps = MegaBYTES per second MBpm = MegaBYTES per minute Mbps = MegaBITS per second Mbpm = MegaBITS per minute 1 MB = 8 Mb 1 Mb = 0.125 MB
  10. graystrickland

    Stopping Services

    Running Retrospect Multi-Server 6.0 with Open File Backup Option Open File Backup is not running successfully because the error message, "disk inactivity threshold not met." The server in question acts as a mail server, fax server, sql server and file server. I need to be able to script the backup to stop the mail server service, the fax server service and the sql server service. Doing that as the first act of the backup would allow Open File Backup to run and permit me (fingers crossed) to get a perfect backup. As the last act, I need the script to be able to restart the services in question. Q. How do I make Retrspect 6.0 stop running services, or invoke a program (VB script, probably) which does?
  11. graystrickland

    There kidding right!

    Quote: Dantz now offers a Support and Maintenance option that will include unlimited tech support and upgrades for a full year. At what price?
  12. graystrickland

    6.0 to 6.5 upgrade

    Quote: .... pay for upgrade to Multiserver 6.5 for $439? FYI... using http://froogle.google.com I was able to find lots of vendors offering the multi-server 6.5 upgrade for a LOT less.
  13. No, I know that it was installed as Administrator, because I always install everything while logged in as Administrator. What I didn't know, was whether Retrospect was running AS Administrator. As it turned out (discovered since my last post), the Retrospect Launcher Service was running as localsystem. I changed it to execute as Administrator. We'll see tonight whether it makes a lick of difference. Retrospect Knowledge Base article 26602 http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=26602 says (for Win2000/XP): 1. Open the Services Control Panel under Administrative Tools. 2. Select Retrospect Launcher, stop the service and then click the Startup button. 3. In the “Log On As” section select This Account. LocalSystem will appear in the field to the right. 4. Change “LocalSystem” to the account you want to use and then enter your password in the two password fields. 5. Restart the Launcher Service Retrospect 6.5 and later include an option to configure Retrospect to run under a specific user account. This should allow a backup of a mapped volume without needing to modify the launcher service.
  14. Running Retrospect Multi-Server 6.0.206 and Driver 3.8.106 on a Win 2000 Adv. Server (sp3) box. Server running Retrospect was set to do a FILE backup of Server's own local drives to a USB drive on Remote. Backup ran, but received error message: "Can't use Open File Backup option for [local source drives], error -1017 (insufficient permssions)." If I understand this, it has nothing to do with the permissions on the target. If Retrospect is running under the administrator's account which has permissions to everything under the sun, then how is it that it can't have permission to lock it's own local files for Open File Backup?
  15. Replying to my own message... >>If Retrospect is running under the administrator's account >>which has permissions to everything under the sun, >>then how is it that it can't have permission to lock it's >>own local files for Open File Backup? I *assume* that Retrospect is running under the administrator's account, but I'm not sure. I know that administrator is logged in when it runs. How can I tell what account under which Retrospect runs? How can I change the account under which Retrospect runs?
  16. graystrickland

    Selector Failure?

    My backup server *seems* to be mis-reading a selector. It is trying to backup files which it shouldn't. To explain, I have a selector called "Fred-SQL." It was previously set as follows: - Windows drive letter is C: - Client name matches pattern Fred - Windows path matches pattern c:\Program Files\Microsoft SQL Server\* But I changed it a week ago to read: - Windows drive letter is C: - Client name matches pattern Fred - Windows path matches pattern c:\sqlbackup\* Despite the change, my backup routines which use this selector keep trying to backup files in c:\Program Files\Microsoft SQL Server\* despite the fact that they shouldn't (or I don't understand). Furthermore, when I open the selector and have it "check" to see what would backup, it correctly finds only the files in c:\sqlbackup\*. I've rebooted the Retrospect backup server a few times. It's as though it's reading a ghost of the old selector. What to do?
  17. graystrickland

    Server Restart Failure

    Hmmm... glad I haven't bought open file option yet, or I'd be PO'd.
  18. I run three backup scripts a night (two to FILE and one to TAPE). If one of them trips for any reason, then the remaining scripts will not execute, because Retro Multi-Server 6.x keeps waiting for me to click an "OK" butter to acknowledge the error. Q. - Isn't there some way to tell Retro just to log the error and go on?
  19. This post seeks feedback on a backup to file strategy and the question of how to keep AV scanning from bogging down performance. (My AIT tape backups are running faster than my FILE backups, if you can believe it). I run two FILE backups nightly, as follows: 1 BackupScriptA backups all of \\Primary_Fileserver to \\Remote_Fileserver. It does recycle backups every Saturday and normal backups every other day. 2 BackupScriptB is identical to BackupScriptA, except that it recycles on Sundays. I am running Retrospect MultiServer 6.x on a Windows Adv. Server 2000 pc called \\Retro. Thus, when the above backup scripts run, three (3) pcs are involved and I fear that the files are being AV scanned four (4) times in the process: 1st when file is read on \\Primary_Fileserver, 2nd when (and if) a temp file is written on \\Retro, 3rd when (and if) temp file is read on \\Retro, and 4th when backupfile is written to \\Remote_Fileserver. I can setup the AV software not to scan \\Primary_Fileserver at all, but it would make more sense if the backup client software could cause the AV service to be paused while the files on \\Primary_Fileserver are being read by Retro. Either way, this should make step 1 run as smoothly as possible. Can someone confirm/deny whether temp files are written/read on \\Retro during this process? And what strategy would you employ to prevent AV scanning at steps 2 and 3? I can setup \\Remote_Fileserver not to scan *.RBF and *.RBC files, which should keep the 4th step running smoothly. BTW... if you search the knowledgebase for "antivirus" and "anti-virus" no articles are found.
  20. >>Job execution and media/device management should be controlled >>from the Retrospect application, but be run by, for example, a >> Windows service (or services). and >>I should be able to initiate jobs in the app & then log out of >>Windows and not affect the current action. The above, plus a remote control/view console which lets select users interact with Retro according to per-user security settings. I should be able to let my secretary see the log, but not change anything, while letting myself do everything from the comfort of my office instead of the server room.
  21. Does the open file backup option work for client volumes? My primary network storage is not on the pc which runs Retro. Multiserver 6.x. The primary net storage is backed via the client. The Technote for open file says: Retrospect’s Open File Backup option can create a virtual point-in-time copy of multiple **LOCAL** volumes, without the need for additional hardware... (emphasis added) Does this mean that open file option does not work on client volumes? Do I have to install and run Retro. on the same server which handles the primary net storage?
  22. graystrickland

    Basic Questions

    How can you tell the following: * number of files to be backed up by a given script; * bytes (or kb, mb, gb, etc.) to be backed up BEFORE compression; * number of files actually backedup up when the script ran last; * bytes (or kb, mb, gb, etc.) actually in the backup set AFTER compression; * compression ratio achieved; * space used on a particular backup tape (or other target); * available space on a particular backup tape (or other target)? Aside from Report Watcher, are there any remote admin or monitoring tools available? Please forgive these basic questions, but I've looked in the 5.5 manual (never received my 6.0 manual) and looked on the website, but can't find the answers.
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