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Ark

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About Ark

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  1. I couldn't find any formal documentation either so I emailed their Tech Support. This was the reply. ----------------- Your Problem Description: I'm not seeing a formal upgrade procedure in the 10 documentation. I tried to do an outright upgrade on my v9 system and the Console never properly connected to the Engine. I was able to revert back to v9 until I hear back from you. How do I properly upgrade my v9 to v10? Agent Response: Thank you for contacting Retrospect technical support. There is no formal procedure as an over-the-top installation should work perfectly. As this was not the case for you I would: 1) Uninstall Retrospect 9 using the uninstaller in the Retrospect folder (this does NOT touch ANY settings) 2) Verify that the engine is gone by checking the System Preference for a Retrospect icon 3) Install the Retrospect 10 console by dragging the folder to application then launching the console 4) Install the engine by clicking New > Install Thank you for using Retrospect. The Retrospect Support Team
  2. Version: Retrospect 10.0.1 Media Set Type: Disk My on-site backups (OSX 10.6.8 XServe Xeon) to attached storage (Drobo) function without any problems. For off-site storage, I added a AFP Share to the Source list that comes from my off-site AFP server (OSX 10.6.8 XServe Xeon) with attached storage (Drobo). I can successfully Browse the contents of and create Disk Media Sets to the off-site Share from within the Retrospect console. My intention is to use a Copy Media Set script to make a weekly copy of my on-site Media Sets to the off-site location. However, when I start the Copy Media Set script, I'm always prompted with Needs Media. When I click the Choose Media button, the window says Can't find '1-myoffsitemediaset'. Locate Member or add a new one. I can clearly see the 1-myoffsitemediaset and I can use the Add button to make a new one, but the script still says Needs Media. Additional details: -The Catalogs for my on-site and off-site disk media sets are saved on my on-site server. -A restart to the on-site and off-site server has no effect. -I deleted the script, Disk Media Set, Catalog and recreated them all w/o success. -I've successfully used this method on a previous Retrospect 8.2 server but it became unreliable with 9 50% of the time (same Needs Media error). I upgraded to 10 in hopes it would work again. If my approach to making an off-site copy of the Media Set's is flawed, do you have any suggestions? Attached is a screenshot of the Summary screen to this particular script.
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