Jump to content

David W Lee

Employee
  • Content count

    185
  • Joined

  • Last visited

  • Days Won

    5

Everything posted by David W Lee

  1. Thanks. We are collecting feedback and will see how to improve this.
  2. David W Lee

    Retrospect v9 asked for new media. Media had 1.1TB available

    Matthew, please contact Support regarding the media set member capacity issue. Thanks. Indeed this log message is out of date, partly due to shared Engine codebase between Mac and Windows with different UI. We are actively spec'ing more consistent UI across Windows and Mac. In the interim, we will adjust the log message during the next spin of string translation.
  3. David W Lee

    History pane in v9 client always blank

    A few questions to help us narrow the scope: - Are the clients with blank history pane on the same subnet as the Engine? - Are the media sets specified for "Back up on demand to" protected by password _and_ locked? - If the media set is unlocked, and use Console to Locate a client Source, is that client's history pane still blank? - From that client, does Back up on demand work? Thanks.
  4. David W Lee

    Retrospect v9 asked for new media. Media had 1.1TB available

    Matthew and Henri, are these media set members' capacity set when adding the members, or are their capacity subsequently modified after adding them. Please contact Support so that we can better understand your situations. Thanks.
  5. To use the remaining 12TB volume on that NAS volume, you can add 2 members, each specifying a different folder on that NAS volume.
  6. This knowledge base article talks about error -645: http://kb.retrospect.com/articles/en_US/Retrospect_Article/Windows-Internal-Consistency-Check-and-Configuration-Errors/?q=645&l=en_US&fs=Search&pn=1 If you have additional questions, please contact Support. Thanks.
  7. David W Lee

    Retrospect 8 opinion?

    The 1101 warning and several other issues are fixed. We are testing on in-house production backup systems. Once the pre-release is ready, Support can make it available to customers.
  8. The listed client files all seem to be user account related registry dat files. Did you purchase the Open File Backup add-on for your Retrospect Multi Server? If not, are the related user account(s) logged in thereby making the registry dat files busy?
  9. David W Lee

    I can't open .RDB files

    See the step detailed at: http://forums.retrospect.com/index.php?/topic/147781-cant-restore-with-rdb-files/page__st__20
  10. Steve, what you have observed is the current design.
  11. We are testing significant performance improvements for Instant Scan on our primary computers, including mine. Please contact Support so that we can better understand your experience and work with you when a pre-release is ready. In the interim, Instant Scan (RetroISA) can be: - disabled for current MacOS boot session from Terminal: sudo launchctl unload /Library/LaunchDaemons/com.retrospect.retroisa.plist - disabled from future MacOS boot session from Terminal: sudo mv /Library/LaunchDaemons/com.retrospect.retroisa.plist ~
  12. According to the team, Retrospect is asking to use UDP with Retrospect's reserved multicast address 224.1.0.38. But the OS is returning the loopback address just as you pointed out. Is there any special network or security setup on the client Mac or on your network? Just taking a stab, not sure if this video about Retrospect advanced network settings would help or not: http://www.youtube.com/watch?feature=player_embedded&v=bjAVvnuq7bM
  13. David W Lee

    Error -1002 while restoring

    The "/Volumes/Macintosh HD/net" folder (usually same as "/net") is used by OS X automounter to mount network volumes. My understanding is that Retrospect normally doesn't (and shouldn't need to) back it up, considering this folder's purpose and usage. If you are still concerned about this issue, please contact Support. Thanks.
  14. David W Lee

    Client 9.0.2 (102) install failure on Lion 10.7.4

    I see that Support responded back in May: Agent Response: Thank you for contacting Retrospect technical support. 1) Uninstall the client software 2) Go to /Library/Preferences and delete the retroclient.state file 3) Re-install the client (it will now ask for a password) **NOTE** The Retrospect 9 client MUST be uninstalled before you can delete the retroclient.state file. Thank you for using Retrospect, The Retrospect Support Team
  15. David, did you get this working?
  16. David W Lee

    excluding source folders

    In the Sources window, you can define each folder you want to include as a subvolume. And then select all the subvolumes in one shot, while excluding C: itself.
  17. Just to follow up, I see that Support is working with you.
  18. Regarding the issue of certain log entries not being in the operations log after a crash, my understanding from the team: We are evaluating how to address this. Why it occurs is related to Retrospect engine having parallel execution units and other architectural factors, as a result certain log entries are cached in the ConfigXX.dat until the corresponding operation completes and flushes to relevant log entries to the operations log.
  19. 2013-04-16: See updates in red. Regarding the issue of long "Building Snapshot" when backing up Mac sources, my understanding from the team: To provide the features and flexibility in Retrospect, the backup process has *roughly* 4 major steps that take varying amount of time: 1. Scan the Source's volume or subvolume (e.g. over 1 million files) 2. Apply Selectors and match against what are already backed up in the Media Set to determine what needs to be backed up from the Source in the current backup session 3. Back up those contents (e.g. may be 300 files instead of over 1 million files) 4. Build Snapshot, including file information (not contents) and folder details (e.g. permissions Mac HFS file system ACLs and extended attributs) for the Source's volume or subvolume (e.g. over 1 million files near 20,000 such folders on certain Macs) Therefore, time required for step 1 and 4 depend on how many files and folders there are in the Source's volume or subvolume, which can be substantial and time consuming.
  20. Jordan, we are testing significant performance improvements for Instant Scan on our primary computers, including mine. Please contact Support so that we can better understand your experience and work with you when a pre-release is ready. Thanks.
  21. Ken, please contact Support so that we can work with you to get more specifics to diagnose this issue. Thanks.
  22. Thanks for sharing your solution at this post: http://forums.retrospect.com/index.php?/topic/150048-why-does-the-client-and-retrospect-stop-talking-to-each-other/
  23. We understand your frustration and are sorry to lose you as a customer.
×