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David W Lee

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Everything posted by David W Lee

  1. David W Lee

    Retrospect v9 asked for new media. Media had 1.1TB available

    The fix is already in Retrospect 10. It no longer mentions "Tools>Repair Catalog". As you already know, Console UI provides that feature via Media Sets > Repair.
  2. David W Lee

    Disaster Recovery Drivers

    This works because 32-bit Retrospect Emergency Recovery Disc (like 32-bit Windows) can run on 64-bit hardware. After creating the Emergency Recovery Disc, log files in the C:\Windows\Logs\DISM folder contains various details of the disc creation process, including results of installing drivers found in the drsupp\drivers folder.
  3. David W Lee

    Disaster Recovery Drivers

    A few things to check: Regardless of whether your Windows OS and hardware are 32- or 64-bit, by default Retrospect Emergency Recovery Disc is created to run in 32-bit. So the drivers in the drsupp/drivers folder must be 32-bit ones, not 64-bit. To verify if you have the right drivers, boot from the Emergency Recovery Disc and follow the Addendum's "Loading drivers" section to load your ethernet drivers manually and see if networking becomes enabled. If not, hold down the SHIFT key while clicking "Restore locally" from the home screen of the Emergency Recovery Disc to get a command prompt, and see if the X:\Windows\System32\Drivers folder contains the .sys file(s) for your ethernet hardware you have loaded. If the related .sys file(s) aren't there: - the driver may be 64-bit instead of the required 32-bit - the driver file set doesn't include an .inf file - some files referenced by the driver's .inf file are missing Sometimes hardware vendors package their drivers with an installer .exe, instead of directly exposing the .inf and .sys files needed by Microsoft's (WinPE) tools used by Retrospect to load drivers for the Emergency Recovery Disc. In this case, the necessary driver files including the .inf and .sys may be extracted, or installed and then collected, on Windows based on the vendor's installer documentation. Once the driver is working using the "Loading drivers" method manually, you can put the files in the drsupp/drivers folder and recreate the Retrospect Emergency Recovery DIsc so that it will be automatically loaded. Please share with us your findings so that we can improve knowledge base articles and future documentation.
  4. David W Lee

    how to start again from scratch

    One way is to create a new backup set. Since it is new and empty, all files found on your selected source are considered new to this backup set and will be backed up.
  5. David W Lee

    Retrospect 8 - Windows 7 (64-bit) error -1101

    Regarding backup errors on files that are deleted and don't exist, they did show up with Retrospect 8's Instant Scan feature. They don't affect the integrity of backups, and are resolved in the pre-release being provided to Support.
  6. David W Lee

    Large Installer File

    Here is the rough breakdown for Retrospect for Mac 10.0.1 (105) at about 600MB: - 160MB: Client Installers for multiple OSes & languages (for user) - 160MB: Client Installers for multiple OSes & languages (used by Retrospect Console) - 160MB: Client Updaters for multiple OSes & languages (used by Retrospect Console) - 45MB: Engine installer - 7MB: Retrospect Console - 45MB: Console Resources for 11 languages - ...: various graphics and docs
  7. David W Lee

    Uninstall Retrospect Client

    To uninstall Retrospect Client for Mac: 1. Download the latest Retrospect Client for Mac from http://retrospect.com/en/support/downloads 2. From the downloaded dmg > Mac Client Installers > Mac Client Installer (Intel) > Uninstall OS X Client
  8. If Retrospect Engine is already installed on the MacOS 10.8.2 server and you want to manage it from your MacBook Air, all you need to do is dragging Retrospect (Console) app to your Applications folder. No need to run the installer (which would install all the parts for Retrospect Engine). Retrospect Console saves preferences as either: - /Users/your_user_name_here/Library/Preferences/com.roxio.Retrospect.plist - /Users/your_user_name_here/Library/Preferences/com.retrospect.Retrospect.plist To get a fresh Console state, you can move away or delete such files before running Retrospect Console. In Retrospect Console's UI, the bottom bar lets you add Retrospect Engine(s) to manage.
  9. David W Lee

    Frequent crashes from elem.cpp-1138 assertion

    Tech Support can provide a pre-release that fixes certain grooming related assertion failures.
  10. In case of Instant Scan, these errors are due to temporary files that existed during scan but no longer during backup. Tech Support can provide a pre-release that avoids such errors, as well as fixing certain grooming related assertion failures.
  11. David W Lee

    ISA data file is dirty

    2-part answer: "SetScanInfoInUse: ISA data file is dirty" means Instant Scan's scan file is out of date. Normally, Instant Scan loads on OS boots and periodically monitors file system changes to update its scan file, in that process clearing the dirty flag. If feasible, can you please contact Support so that we can review your Instant Scan configuration and log files? To manually clear out Instant Scan's scan file, please refer to: http://kb.retrospect.com/articles/en_US/Retrospect_Article/Retrospect-InstaScan-FAQ/?q=instant+scan&l=en_US&fs=Search&pn=1
  12. David W Lee

    backing up a Linkstation NAS

    From Retrospect UI's left pane > Volumes > My Network... > Advanced, you can enter the UNC or HTTP path of the network folder or subfolder. Once added, it appears under My Network Places and can be selected as a backup source.
  13. David W Lee

    Retrospect 8.1 - transaction error

    We understand your concern. 8.1 is currently in pre-release stage with testing in progress internally and at selected customer sites.
  14. David W Lee

    Retrospect 8 - Windows 7 (64-bit) error -1101

    Please contact Support regarding both error -1101 and grooming assertion failures so that we can follow up on your specific situation. In general, a large number of error -1101 with Retrospect 8 is likely related to how the Instant Scan feature functions. Support can provide a pre-release that resolves Instant Scan related error -1101, and certain cases of grooming assertion failures.
  15. Thanks for this update. It is unclear if computer #1 has software or other issues, because computer #2 can successfully back up and restore computer #1. Please contact Support so that we can dig deeper into your specific situation.
  16. David W Lee

    Retro 8 Compatibility with 7.x Backup Sets: Not So Much

    Retrospect 8 is designed to work with Retrospect 7 backup sets. Please contact Support so that we can work with your specific situation and see if an update (currently n pre-release stage) will resolve the specific grooming issues you encountered.
  17. David W Lee

    Error -1101 on Retrospect 8

    Please contact Support regarding both error -557 and -1101 so that we can follow up on your specific situation. In general, a large number of error -1101 with Retrospect 8 is likely related to how the Instant Scan feature functions. Support can provide a pre-release that resolves Instant Scan related error -1101. In case you are interested, here are additional details on Instant Scan: Instant Scan FAQ: http://kb.retrospect.com/articles/en_US/Retrospect_Article/Retrospect-InstaScan-FAQ/?q=instant+scan&l=en_US&fs=Search&pn=1 Instant Scan Advanced Options http://kb.retrospect.com/articles/en_US/Retrospect_Article/RetroISA-Advanced-Options/?q=instant+scan&l=en_US&fs=Search&pn=1
  18. Outlook .ost files don't need to be backed up. From http://office.microsoft.com/en-us/outlook-help/introduction-to-outlook-data-files-pst-and-ost-HA010354876.aspx: "Outlook Data Files (.ost) are used when you have an Exchange account and want to work offline or use or use the default Cached Exchange Mode. This type of data file is also used for accounts that you set up with the Outlook Connector for Windows Live Hotmail. Outlook Data Files (.ost) are always copies of items that are saved on a mail server and don’t have to be backed up like Outlook Data Files (.pst)." In addition, by default Windows hides (excludes) .ost files from the volume shadow used for system state backup and open file backup.
  19. David W Lee

    v9 console reports wrong media set is busy

    Thanks for raising this. We will look into this bug as soon as we can.
  20. David W Lee

    error -3402 unknow error ??????????????

    Please contact Support so that we can work with you to diagnose this issue. Thanks.
  21. David W Lee

    Frequent crashes from elem.cpp-1138 assertion

    Try moving away your current configXX.dat to save it, and then restore an older one or letting Retrospect create a new empty one. If Assertion failure at "elem.cpp-1138" still occurs, please contact Support so that we can work with your specific situation. Thanks.
  22. David W Lee

    Duplicate file detection?

    Unlike backing up, archiving, by default, does not match source and destination. That is, Retrospect does not compare source files to files in the destination Backup Set. Therefore, it is possible that Retrospect will copy files that already exist in the destination Backup Set. In this case, Retrospect is foregoing ultimate efficiency for the sake of archive integrity. If source-destination matching is enabled, it is done by comparing file name, size and dates.
  23. Can you use Retrospect to recreate the catalog for the affected backup set(s)?
  24. David W Lee

    Email Preferences Customization

    Thanks for your feedback. We are currently specifying requirements for improvements in this area.
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