Currently we are evaluating the Multi server (7.7.620) on a server running Windows Server 2003 R2 SP2 (x86). This server has Backup Exec installed as well (this was the application we were using for backup/restore). The installation went flawless except for one thing: Multi server does not see any of the tape drives. It can see the CD burner that is installed, but not the tape drives. We have a Sun/Oracle StorageTek SL48 library with two HP LTO drives. One drive is LTO4 and the other is LTO5. All have the most recent firmware applied. In the device manager, the LTO drives are listed, the FC card is listed (Emulex LPe12002-S, PCI Slot 32, Storport Miniport Driver) and the tape library is listed (Hewlett Packard MSL G3 Series library (x86 based)). These devices were immediately recognized by Backup Exec.
The driver providers and dates for the devices are as follows:
LTO Drives (both 4 and 5) [Driver provider: HP, data 6/28/2012]
Fibre channel card [Driver provider: Emulex, date: 10/28/2010]
Tape Library [Driver provider: HP, date 6/3/2009]
I'm I missing any additional steps to get Multi server to see the drives?